Hi,
Thank you for your feedback.
We’re sorry to hear this has been a frustrating experience and that you have had difficulty accessing the app since the upgrade.
You are welcome to reach out to our customer support team at [email protected] if you would like to discuss this further, and we will endeavour to assist you as best we can!
Kind Regards,
ZOE Team
J
Jackie Dynan英国 · 写过 7 条评价 · 体验于 2026-08-02 ·
★★★★★
需要一些时间才能了解如何...
如果您没有该应用程序或没有使用社交媒体，则需要一些时间来了解如何与 Zoe 客户服务取得联系。
然而，当你深入挖掘时，就会发现一个电子邮件地址。Fin 和 Will 的支持非常热心。
ZOE 回复2026-08-03
Hi,
Thank you for your review. We’re glad to hear Fin and Will were helpful once you were able to get in touch.
We appreciate you highlighting the contact experience and taking the time to share this.
Kind Regards,
ZOE Team
Hi,
Thank you for your generous feedback. We’re pleased to hear you have found the team responsive and the digital support helpful.
We appreciate you taking the time to share your experience.
Kind Regards,
ZOE Team
A
Annie英国 · 写过 2 条评价 · 体验于 2026-07-28 ·
★★★★★
非常好的客户服务响应
非常好的客户服务响应。及时回复并人性化地处理我的问题。进行适当的人际互动确实很有意义。
ZOE 回复2026-08-03
Hi,
Thank you for sharing your experience.
We’re glad to hear your query was handled promptly and with a human touch. Your feedback is very much appreciated.
Kind Regards,
ZOE Team
Hi,
Thank you for sharing your feedback. We’re sorry to hear this has not worked as expected for you, particularly in relation to your renewal experience.
You are welcome to reach out to our customer support team at [email protected] if you would like to discuss this further, and we will endeavour to assist you as best we can!
Kind Regards,
ZOE Team
E
Elaine Leonard英国 · 写过 4 条评价 · 体验于 2026-08-01 ·
★★★★★
当我遇到问题时给予我很大的支持
当我遇到问题时提供了巨大的支持。精彩的产品、信息和服务。
ZOE 回复2026-08-03
Hi,
Thank you for your lovely feedback.
We’re glad to hear you received great support and are enjoying the product, information, and service. It means a lot to the team.
Kind Regards,
ZOE Team
C
Carol Smith英国 · 写过 2 条评价 · 体验于 2026-07-31 ·
★★★★★
Zoe 支持团队（通过聊天框）...
Zoe 支持团队（通过聊天框）非常有效地帮助我解决了由于我自己的粗心造成的问题。
ZOE 回复2026-08-03
Hi,
Thank you for taking the time to share this. We’re pleased to hear our support team were able to help resolve the issue efficiently.
Kind Regards,
ZOE Team
Shirley Lindsay英国 · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
非常高效
非常高效、友好、乐于助人，谢谢
ZOE 回复2026-07-31
Hi Shirley,
Thanks so much for your 5-star review! We’re delighted our team was efficient, friendly, and helpful. We hope you have a great day!
Best,
The ZOE Team
Hi Margaret,
Thank you for your 5-star review! We’re happy to hear our team replied quickly, treated you courteously, and dealt with your query swiftly. Please reach out if you need anything else.
Best,
The ZOE Team
M
Mr Bingel英国 · 写过 17 条评价 · 体验于 2026-07-31 ·
★★★★★
真正的兴趣给我留下了深刻的印象……
公司对我的福祉的真正关心以及公司对待新客户的不咄咄逼人的方式给我留下了深刻的印象。
ZOE 回复2026-07-31
Hi Mr.Bingel,
Thanks so much for your 5-star review! We’re glad you felt a genuine interest in your well-being and appreciated our non-pushy approach with new customers.
We hope you have a great day!
Best,
The ZOE Team
Hi Emma,
Thank you so much for your 5-star review! We’re really pleased Emily was able to respond to your difficulties with flexibility and sensitivity.
Please contact us if you need anything else.
Best,
The ZOE Team
J
Jet 英国 · 写过 6 条评价 · 体验于 2026-07-30 ·
★★★★★
优秀真的很细心
ZOE 回复2026-08-03
Hi,
Thank you for your feedback. We’re pleased to hear you had an excellent experience!
Kind Regards,
ZOE Team
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear this has not worked as expected for you, especially regarding the charge and refund outcome.
You are welcome to reach out to our customer support team at [email protected] if you would like to discuss this further, and we will endeavour to assist you as best we can!
Kind Regards,
ZOE Team
Paul Gatehouse英国 · 写过 4 条评价 · 体验于 2026-07-31 ·
★★★★★
始终提示和乐于助人的客户...
始终为 Zoe 团队提供及时且乐于助人的客户服务。
ZOE 回复2026-08-03
Hi,
Thank you for your review. It’s great to hear the customer service team has been prompt and helpful.
We appreciate you taking the time to share this.
Kind Regards,
ZOE Team
Hi Lucilla,
Thanks so much for your 5-star review! We’re pleased Sam was able to help so quickly with your renewal cancellation during the cooling-off period, even late in the evening. We also appreciate your feedback about making membership reminder emails easier to spot. We hope you have a great day!
Best,
The ZOE Team
Hi Chris,
Thank you for your 5-star review! We’re really glad the AI assistant could pass your subscription query to human support and that the issue was solved the same day with efficient, polite communication. Please contact us if you need anything else.
Best,
The ZOE Team
OG美国 · 写过 2 条评价 · 体验于 2026-07-29 ·
★★★★★
很棒的客户服务！
ZOE 回复2026-07-30
Hello,
Thank you for your 5-star review! We’re so glad to hear you had a great customer service experience. Please contact us if you need anything else.
Best,
The ZOE Team
Hi Carolyn,
Thank you so much for your 4-star review! We’re delighted to hear ZOE has become such an integral part of your daily life and that the personalised insights are helping you plan healthy, balanced meals around your own needs. It’s also great to know you’re finding the improved photo meal creation, bean count, and Ziggie helpful.
Please contact us if you need anything.
Best,
The ZOE Team
E
Eta英国 · 写过 1 条评价 · 体验于 2026-07-30 ·
★★★★★
客户服务
我向客户服务询问有关试用补充的问题得到了及时处理，令我满意。
ZOE 回复2026-07-30
Hi Eta,
Thanks for your 5-star review.
We’re pleased your trial supplement query was handled promptly and resolved to your satisfaction. We hope you have a great day!
Best,
The ZOE Team
Hi Amanda,
Thank you so much for your 5-star review! We’re glad our team could respond with care and understanding about your Daily30 repeat order and provide a sympathetic solution.
Please reach out if there’s anything else we can help with.
Best,
The ZOE Team
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