ZOE

Hello, Thank you for your 4-star review! We’re really glad Dani was able to support you with canceling. We hope you have a great day! Best, The ZOE Team

Hi Geraldine, Thanks for leaving us a review and apologies that this was requested prematurely. Once you've had more time with your ZOE service/product, please do come back and share your experience with us. Best, The ZOE Team

Hi Mrs. Linda, Thanks so much for your 5-star review! We’re so happy to hear you’re finding ZOE easy to follow and that you’re really enjoying using it. We hope you have a great day! Best, The ZOE Team

Hi Simon, Thank you for your 5-star review! We’re delighted you value ZOE’s mix of practical, common-sense guidance with science to back it up. Please reach out if you need anything else. Best, The ZOE Team

Hi Vicki, Thanks for taking the time to share your experience. Please know we are listening carefully to all feedback, the good and poor experiences are informing the areas we improve upon next. All of your previously saved recipes and foods should be available under the Recipes section. Please reach out to our support team via the in app chat or email for guidance on this. Best, The ZOE Team

Hi Gillian, Thanks so much for your 5-star review! We’re pleased to hear our team was responsive and happy to help answer your questions. We hope you have a great day! Best, The ZOE Team

Hi Jill, Thank you so much for your 5-star review! We’re really glad Dani was able to respond quickly, update your record, and reassure you that your orders were going to the right place. Please contact us if you need anything else. Best, The ZOE Team

Hi Alison, Thank you for this feedback. We completely understand it can be disappointing when a refund or early cancellation isn't possible. However our terms specify the membership is unable to be canceled mid cycle and we sent a renewal reminder email a few weeks before the renewal. If you need any further assistance with our membership terms, please reach back out to us. Best, The ZOE Team

Hi Erika, Thanks for taking the time to share your experience. Our membership terms clearly state the membership is unable to be canceled mid-cycle. Please respond to the email from our support team for further guidance on this. We look forward to assisting you further. Best, The ZOE Team

Hi Sue, Thanks so much for your kind words. We’re really pleased our team could support you with changing your order, and help you resolve it quickly. We hope you have a great day! Best, The ZOE Team

Hi Michelle, Thanks for taking the time to share your experience. We understand your frustrations here as you believed to have everything on your end to stop the reoccurring charges. Our terms specifically state the subscription must be canceled before the date of the next renewal and no return/refunds on renewal orders. These terms are presented clearly during the sign-up process to ensure transparency before purchase. If you need any further assistance please reach back out to us. Best, The ZOE Team

Hi Mrs. Davey, Thanks for taking the time to share your experience. It is wonderful to hear you've had such a positive experience. If you need any further assistance, please reach back out to us. Best, The ZOE Team

Hi Helen, Thank you for your kind review! We’re pleased to hear your query was answered quickly, clearly, and in a friendly, professional way. Please contact us if you need anything else. Best, The ZOE Team

Hi Sandy, Thanks so much for your feedback! We’re glad our AI Assistant responded quickly and gave you clear step-by-step instructions to help you achieve what you needed. We hope you have a great day! Best, The ZOE Team

Hi Kate, Thank you for taking the time to leave a review! We’re so pleased your query was sorted swiftly and that you appreciated the support. Please reach out if you need anything else. Best, The ZOE Team

Hi Macsen, Thanks so much for your lovely review! We’re delighted ZOE is your first stop for tips on living well, and that you’re enjoying both the podcasts and the app’s personalized food tracking. Please contact us if you need anything else. Best, The ZOE Team

Hi Darren, Thanks for taking the time to share your experience, this has been flagged for our team to take into consideration with future updates to the AI template. While our AI assistant FIN enhances our customer service capabilities by being available 24/7, our dedicated support team remains readily available to address complex issues, provide personalised assistance, and offer the human touch when needed. FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff. Best, The ZOE Team

Hi Julie, Thanks so much for reaching out and leaving us a 5 star review. We are thrilled to hear our guidance on mindful eating has been easy to follow. If you need any further assistance, please reach back out to us. Best, The ZOE Team

Hi EF, Thanks for taking the time to share your experience with our food products. We are sorry to hear this as we strive to make our ingredients prominent by listing the full ingredients list on our website. Please reach back out to our support team if you need any further assistance. Best, The ZOE Team

Hi Rachel, Thanks for taking the time to leave us a review and 4 star rating. It is wonderful to hear you had a positive interaction with our AI Assistant. We appreciate your honesty about the app's current status. Some of your favourite features have changed or are missing, and that can be frustrating, especially when you’ve built daily habits around them. Please know that we’re listening carefully. Your feedback, the good and the bad, is shaping what we build and improve on next. If you need any assistance navigating the new version of the ZOE app, please reach back out to us. Best, The ZOE Team