ZOE 是一家引领肠道健康革命的营养科学公司，帮助人们现在感觉更好，并走上更健康的岁月。在世界上最大的营养研究的支持下，ZOE 利用尖端研究和个性化工具将肠道微生物组置于长期健康的中心。
以上内容由商家自行提供，未经平台核实。ZOE（zoe.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 201 条用户评价，属于健康与医疗分类，口碑良好。78% 的评价为 4 星及以上，14% 为 1 星；商家回复了 88% 的差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-08-11。
评论者对这家公司的体验非常好。消费者对这款易于使用的应用程序感到非常满意，它提供了清晰的指导、富有洞察力的信息和精彩的食谱，可以轻松跟踪日常食物选择。人们还真诚地感谢客户服务团队，指出响应非常迅速，并且在出现问题时工作人员始终提供支持。 一些评论者对该应用程序中的技术故障并不满意，提到了偶尔的应用程序崩溃、意外的冻结问题以及食物记录方面的困难。其他一些人也认为客户支持可以改进，指出沟通延迟、严格的退货政策或无用的自动响应。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我从 Zoe 支持人员那里得到了很好的答案。我不喜欢黄色人工智能小丑。我不喜欢该应用程序的万岁激励方面，但我喜欢 Zoe 的两点：它背后的科学，以及在我需要时提供的人力支持。
Hi Michael, Thank you for your honest feedback. We’re really glad you value the science behind ZOE and the human support you receive when you need it, and we appreciate your comments on Ziggie and motivational elements too. We hope you have a great day! Best, The ZOE Team
当我参加 Zoe 项目时，感觉非常好。 我现在已经使用 30+ 订阅大约一年左右了。出色的。 不太好的地方是我无法暂停或取消我的订阅。虽然每次我提出相同的请求时，我都会很快收到人工智能响应，但我会得到相同的答复......就我而言，我无法完成。我正在抓狂地试图找到一个人来解决这个问题......与此同时，昂贵的 30 多包却堆在我的橱柜里！！！！！！！ 我不知道如何直接回复 Zoe 的评论\建议 - 这是我被告知要做的事情，但不起作用……这就是重点，这是我收到的唯一回复。
Hi Sue, Thanks for taking the time to share your experience, it is wonderful to hear you enjoy the ZOE app and Daily 30 product. To cancel your Daily30 subscription renewal, please log into your account via this link: https://zoe.com/account. Here you’ll have the option to cancel, pause or amend your subscription renewal. Best, The ZOE Team
收到了对我的问题的及时答复，完美地回答了我的问题
Hi Dr.Ripley, Thank you so much for your 5-star review! We’re really pleased to hear you received a prompt reply and that your question was answered perfectly. Please contact us if you need anything else. Best, The ZOE Team
产品发货前不提供续订建议。我还检查了我的垃圾邮件，绝对没有任何预先建议。我联系了他们，被告知现在取消已经太晚了。
Hi Jackie, Thanks for taking the time to share your experience. We've flagged this to our support team whom has contacted you today with further insight on your renewal reminder email. Please reach back out if you need any further assistance. Best, The ZOE Team
芬非常乐于助人，回复也很快——我不能要求更多了！
Hi Pamela, Thanks for taking the time to share your experience and leave us a 5 star review. SO glad our AI Assistant Fin was helpful and prompt. If you need any further assistance please reach back out to us. Best, The ZOE Team
反馈意见 FIN AI 真的很简单。明确的人工智能路线，但服务直接、清晰、简单。 跟进（人类）Sam - 同样简单、直接和高效 简单，无忧无虑，高效
Hi Steffan, Thanks for taking the time to share your experience. We are pleased to hear you've had such a positive experience with our AI Assistant Fin and our support rep Sam. If you need any further assistance, please reach back out to us. Best, The ZOE Team
今天我第一次需要与佐伊取得联系，这是一次非常积极的经历。 黛西能够快速有效地解决我的问题。 我感觉受到了很好的照顾，对 Zoe 的客户服务赞不绝口。
Hi Eleanor, Thanks for leaving us a 5 star review. It is wonderful to hear you had such a positive experience and received quick and efficient assistance from Daisy. If you need any further assistance, please reach back out to us. Best, The ZOE Team
强制自动续订。没有通知我，并且为我不使用的应用程序花费了 120 英镑（Zoe 不退款或停止付款），并且客观上对管理你的饮食毫无用处，因为如果你从头开始做饭，添加一顿饭需要花费大量时间。
Hi Peter, Thanks for taking the time to share your experience. The ZOE membership/subscription continues to auto renew unless it is canceled or changed in advance. This is specified in our terms, checkout flow, and confirmation email. If you need any further assistance, please contact us. Best, The ZOE Team
佐伊记录膳食。我想单独列出膳食的食物或拍摄膳食照片。我发现这些数量经常超过我吃的量，或者使用了错误的品牌，这通常会降低分数，我必须修改。 我还发现浏览该网站很困难。 话虽如此，我刚刚重新开始记录膳食，看看我的饮食是否仍然在正确的轨道上。大概过一段时间我就会习惯了。当我有疑问或需要建议或解释时，我得到的支持非常及时且非常好。
Hi Patricia, Thanks for taking the time to leave us a 3 star review. We would love to support you further with this journey of mindful eating and getting back on track with your logging. Can you please reach out to us via the in app chat or email? Our support team can then provide guidance on how to favorite your common meals and edit the serving amounts. Look forward to assisting you further soon. Best, The ZOE Team
超级有帮助，快速响应并在第一时间对我的查询进行了排序。客户服务就应该是这样的！
Hi Becky, Thanks so much for your kind words. We’re delighted our team could respond quickly and sort your query the first time around. We hope you have a great day! Best, The ZOE Team
作为早期采用者和股东，我 100% 支持 Zoe。 Zoe 是一个出色的组织，根据您的微生物组测试提供基于科学的个人饮食建议。他们的科学研究已发表在《自然》杂志上，并且随着他们的研究推翻了有关微生物组的已知信息，他们更新了建议 他们的科学性值得 10 颗星（满分 5 颗星）。他们对应用程序更新感到非常失望，该更新使我们用户所需数据的呈现方式变得幼稚，将其游戏化，就像针对儿童一样。此更新还删除了以前应用程序的许多功能，例如条形码扫描仪和可编辑的个人菜单。反馈可能不会返回给校长，因为他们似乎不知道条形码扫描仪已被删除。 当应用程序恢复到其第一个版本的功能时（如果有的话）——考虑到自推出以来已经过去了 6 个月——这将是 5 星评论
Hi Iain, Thanks for taking the time to share your experience and share such a thoughtful review, and for your long-standing support of ZOE as an early adopter and shareholder. We’re really grateful for your belief in our science and mission, and we’re sorry to hear how disappointed you’ve been with the updated app experience. We understand that some members valued the more detailed, data-led functionality in the previous version, and that it’s frustrating when features you relied on, such as the barcode scanner and editable personal menus, are no longer available in the same way. Please be assured that feedback like this is shared with the relevant teams, as we want ZOE to feel genuinely useful and empowering for members. We really appreciate your support and hope future improvements will better support the way you use the program. Best, The ZOE Team
我可以获得聊天 gpt 的所有信息 - 我非常清楚我需要吃什么 - 我真的需要不符合我要求的食谱，因为我更喜欢低碳水化合物。 该应用程序一开始无法运行。 对于正在寻找肠道友好型补充剂的新手来说，这会起作用，但我已经这样做了 6 年多了，与购买肠道友好型非处方药补充剂相比，它非常昂贵。
Hi Karen, Thanks for taking the time to share your experience and for being an avid member. Please know that we’re listening carefully. Your feedback, the good and the bad, is shaping what we build and improve on next. We believe what sets us apart from ChatGPT or any other nutrition platform online is that the information in the ZOE app is personalized to you based off your testing and our studies. Please contact us if you need guidance on continuing to make the most out of your app experience or navigating the recipes feature. Best, The ZOE Team
我和佐伊在一起很开心。我在营养方面学到了很多东西，但我在 2025 年 10 月才开始我的旅程，当时我已经 63 岁了！每天都是学习的一天！我观看教育播客，我只希望我的母亲和丈夫还活着，能够从佐伊关于食品行业的有益、悲伤和诚实的知识中受益。我希望当时我能知道更多来帮助他们俩。两人都死于痴呆症并发症，去年十月，就在我母亲的葬礼之前，我决定为自己的健康做点什么。我只是必须做得更好！ 佐伊（以及其他一些肩负同一使命的人）帮助我意识到，如果我不早点做点什么，我就会走上同样的道路。我只希望我的决定还不算太晚。 我只想对 Zoe 公司的所有人表示感谢🙏🏽。
Hi J, Thank you so much for sharing such a personal and meaningful review. We’re really glad ZOE has helped you learn more about nutrition and feel empowered to take positive steps for your health. It means a lot to know our educational content and mission have supported you on this journey. We look forward to supporting you further! Best, The ZOE Team
新的应用程序很棒。较旧版有很大改进。一旦你通过了人工智能机器人，客户支持就会很好。
Hi Ronald, Thank you for your lovely review! We’re so happy to hear you’re enjoying the new app and finding it a big improvement on the old one. We also appreciate your feedback about getting through to support. Have a great day! Best, The ZOE Team
客户支持非常好，但仍有改进的空间。响应/承诺与后续内容之间存在脱节。不过我现在对结果很满意，并将推荐给我的朋友。
Hi Gordon, Thank you for your honest feedback. We’re pleased to hear you found our Customer Support excellent and that you’re happy with the outcome, though we’re sorry there was a disconnect between the initial response and follow-through. We really appreciate your recommendation and will take your comments on board. We hope you have a great day. Best, The ZOE Team
我不确定如何更改我的电子邮件地址，但发现已在该应用程序上寻求帮助。这非常简单，但您需要通过点击应用程序右下角的“您”按钮来询问，然后在消息中询问。
Hello, Thanks so much for sharing your experience! We’re pleased our team could help you find the right place in the app to change your email address, and that the process felt straightforward once you knew where to go. We’re here if you need anything else. Best, The ZOE Team
我遇到了每日捕获随机消失的问题。黛西接受了这个问题并坚持下去，直到问题得到解决。她让我了解了很多情况，我也很欣赏她的耐心。谢谢技术团队，谢谢黛西！很棒的客户服务。
Hi Gladys, Thank you for taking the time to leave such thoughtful feedback! We’re really glad Daisy kept you informed and stayed with the issue until your daily captures were resolved. We’ll be sure to share your thanks with Daisy and the technical team. Please contact us if you need anything else. Best, The ZOE Team
误导性报价 产品很棒但具有误导性
Hi, Thank you for your feedback. We appreciate you sharing your thoughts on the offer and the product. If you would like us to review anything specific about your order or subscription, our support team can help. You are welcome to reach out to our customer support team at [email protected] if you would like to discuss this further, and we will endeavour to assist you as best we can! Kind Regards, ZOE Team
我已经做佐伊一年了，对我的饮食习惯和生活方式做了很大的改变，我非常有信心这将是永久性的。 我感觉更好、更健康了，体重减轻了，并且在很大程度上克服了对糖的依赖。 我的胆固醇也下降了，腰围也减少了几英寸，从而降低了患心脏病和糖尿病的风险。 佐伊的工作相当辛苦，尤其是一开始，但这是值得的。 我想我需要一年的时间才能真正改变自己的习惯，这些习惯是在 71 岁时养成的。 这真是一次非常值得的旅程。
Hi Mrs. Greta, Thank you for taking the time to share your journey with us. We’re so happy to hear that after a year with ZOE, you’ve made lasting changes to your eating habits and lifestyle, and that you’re feeling better, fitter, and more confident in your health. We hope you have a great day! Best, The ZOE Team
虽然最初是通过 I 机器人发送消息，但我很快就被转移到向团队成员发送消息。 12 小时内我就找到了我需要知道的信息。很棒的客户服务。
Hello, Thank you for sharing your experience! We’re glad you were quickly connected with a team member and received the information you needed within a timely manner. Please reach out if there’s anything else we can help with. Best, The ZOE Team
共 201 条符合条件的评价
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