ZOE

Hi, Thank you for sharing your feedback. We’re glad to hear the support response was prompt and helpful, and we appreciate your comments about using the app. Kind Regards, ZOE Team

Hi, Thank you for your kind review. It is great to hear that our team responded quickly and efficiently, and we appreciate you taking the time to share this. Kind Regards, ZOE Team

Hi Sue, Thanks for taking the time to share your experience and leave us a 4 star review. We are thrilled Fin was able to answer your questions in a quick and courteous manner. Also thank you for the understanding even if the answer you got wasn't what you hoped for. If you need any further assistance, please reach back out to us. Best, The ZOE Team

Hello, Thank you for such an inspiring 5-star review! We’re thrilled the app, Sarah’s mindful eating video, Daily30, and meal feedback have helped you build lasting habits, tune into hunger cues, and see real progress toward your goals. We also really appreciate your kind words about the ZOE team and our commitment to improving health through ongoing research. We hope you have a great day! Best, The ZOE Team

Hi Lucy, Thanks for taking the time to share your experience. As we strive to improve the user experience and be transparent, this review is uniquely important for us to understand areas of improvement. While our AI assistant FIN enhances our customer service capabilities by being available 24/7, our dedicated support team remains readily available to address complex issues, provide personalised assistance, and offer the human touch when needed. If you need any further assistance, please reach back out to us. Best, The ZOE Team

Hi, Thanks for taking the time to share your experience. We hear your frustrations and take matters like this very serious. The subscription must be canceled before the day it auto-renews in order to avoid being charged. As stated during checkout and in our terms, it is a Daily 30 subscription with automatic renewal unless canceled or changed before hand. Please reach out to us for further assistance on managing your subscription or login to your membership portal via our website. Best, The ZOE Team

Hi Sue, Thanks so much for your 5-star review! We’re glad Finn has been able to give you fast, accurate answers, and that the wider ZOE team has been prompt, helpful, and knowledgeable when you’ve emailed us directly. Please reach out if you need anything else. Best, The ZOE Team

Hi Mrs. Christine, Thank you for your lovely 5-star review! We’re pleased the AI support was helpful and once escalated to human support, that Sam followed up with your order to make sure it reached the correct address. It’s great to hear the whole experience felt supportive, professional, and friendly. We hope you have a great day! Best, The ZOE Team

Hi James, Thanks for taking the time to provide such honest feedback about our AI Assistant Fin. We recognize communicating with AI may not always be ideal and glad your query was transferred to human support. FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff. Also thanks for flagging the condition of your Daily 30 storage tin, we truly appreciate this. Hope you enjoy the replacement pouch. If you need any additional assistance, please reach back out to us. Best, The ZOE Team

Hi Donna, Thank you for your 5-star review! We’re really pleased the options provided helped you feel listened to and understood. Please reach out if you need anything else. Best, The ZOE Team

Hi Charlotte, Thanks so much for your 5-star review! We’re glad Sam was able to step in after your help bot interactions and deal with your request straightaway. We hope you have a great day! Best, The ZOE Team

Hi Kay, Thanks so much for your 5-star review! We’re pleased your query was resolved quickly and that you found the support helpful. We hope you have a great day! Best, The ZOE Team

Hi Gillian, Thank you so much for your thoughtful 5-star review! We’re delighted that the wider ZOE system from podcasts and articles to gut microbiome testing, Daily30, snack bars, and the app; has helped support your health journey. It’s amazing to hear the app has encouraged simple swaps and helped you overhaul your diet in a way you’re genuinely enjoying. Please contact us if you need anything else. Best, The ZOE Team

Hi Lesley, Thanks for taking the time to leave us a review. This is very concerning to us as we strive to make the cancellation process as simple and accessible as possible. It is possible that the subscription is still active under a different email. Please reach out to us and request to be transferred to human support immediately. Our team will then review your account(s) and get to the bottom of this. Please note, we don't randomly charge or overcharge our subscribers, charges are automatically processed on active accounts as agreed upon by the user during checkout. Best, The ZOE Team

Hi Felicia, Thank you for your wonderful 5-star review! We’re so happy to hear you’re loving ZOE and finding the AI support helpful, with our human team there when needed. It’s great that you’re building confidence meal by meal and improving meal quality with ingredients already in your kitchen. Please contact us if you need anything else. Best, The ZOE Team

Hi Renata, Thanks so much for your 5-star review! We’re so pleased your issue was resolved quickly with kind, helpful support, and it’s amazing to hear that following your personalised advice has helped both you and your husband feel great. We hope you have a great day! Best, The ZOE Team