Brilliant
Brilliant! Managed my expectations with delivery dates etc
About 1Outlets
Data updated- Website
- 1outlets.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 1% (2/219)
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About this business
1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Is 1Outlets legit?
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent communication about…
Excellent communication about international ordering and delivery.
Great experience
Great experience. Item issued on time.
It's my second purchase from your site
It's my second purchase from your site, thank you for a well delivered stuff I ordered.
The 5 stars credit goes to Bella and team
The 5 stars credit goes to Bella, Grace, Natalia, Ivana, Kaylyn and last but not least Emma. If not for them, I would not have received the service necessary to resolve my refund issue. They responded promptly, kept me updated on the progress and delivered on their promises. That is what makes the difference and I urge everyone involved to please emulate their dedication and customer service attitude. A BIG Thank You to them.
My product arrived in excellent condition
My product arrived in excellent condition, it helped me a lot for my daughter. I would buy it again, for my daughter.
Good team
Although we had problems with customs, we communicated very respectfully and quickly, they work with a nice team that loves their job, thank you.
REFUND SUCCESSFUL
REFUND SUCCESSFUL. THOUGHT A LITTLE SOMETHING WOULD HAVE BEEN NICE, EVEN A TEA TOWEL COMPLIMENTARY AS I HAD TO WRITE LOT OF EMAIL. BUT ITS OK.
Always updated
Although it did take a little longer for my package to arrive I was kept updated every few days from start until item was delivered
Good delivery
They delivered my items in good conditions.
Great customer service.
The first of all I could not get my…
The first of all I could not get my package. But they was helpful and kindly.
Best Customer service
Only sad the product I order not available
Money refund
After continuous checking the teammates helped me to transfer back my money to my account.
NO REFUND Few weeks After payment i was informed…
Few weeks After payment i was informed that goods are not available. I asked for refund. This is not processed since many weeks. Ref ..Ticket #466318: Order #1000229450 /India
I did not receive the order, but received refund
I did not receive the order, but they refunded me.
Communications are great
Communications are great, I'm well assisted. Thank you.
No item but refund received
I ordered an item in January and they updated me about a delay and when I checked this month they confirmed the merchant was unable to fulfil my order. I was offered a store credit but I explained I needed a refund. They processed it immediately and I got my refund back today. Which was after a few days.
highly recommend
highly recommend. Such a professional shopping website
Good customer service.
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