They make sure to right any wrong
They make sure to right any wrong. I'd do business again, anytime.
1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.They make sure to right any wrong. I'd do business again, anytime.
The package has come today! Thanks for your assist. Have a good day.
Clearly Explained My Doubt with politeness and kindness
Really helpful and friendly. Would recommend.
Like the continual updates.
It was good.....................................................
Shipping had been extremely slow. I understand there's the COVID etc but I had NOT experienced the same with other purchases.
I was pleased to get such a prpduct which is hard to find
Thank you to everyone who is assisting me with my reimbursement, especially those attending my call and email. I know you play a tough role in serving the needs of customers. Even it takes more time than expected. Thank u again & keep it up.
THANK YOU AGAIN FOR ALL THE HELP, IN SOURCING THE PRODUCT THAT WE WANTED... I KNOW IT IS DIFFICULT ON YOUR SIDE, IF THE PRODUCT WE DESIRE, CANNOT BE SUPPLIED. BUT I UNDERSTAND THE SITUATION, ESPECIALLY NOW DURING THESE PANDEMIC TIMES. THANK YOU REVERSING THE ENTRY OF THE CHARGE. BEST TO ALL THE STAFF:-)
the support team is very responsive and courteous. Issues raised are dealt with quickly, and the only caveat when buying on this platform is that you need to be patient if you choose to get free shipping.
It took a while to get shipped, but I did receive the items, happy with my purchase
Items arrived on time and intact. The Customer service was good. Answered all questions quickly and had good product information.
Excellent communication and customer service, thank you!
Overall, a good experience buying on 1 outlets. The team has been keeping me up to date on my orders, and I have received my packages safely with no issues.
Thanks for the delivery in a good condition and support from ordering to delivery and continuous update during this period.
Simply a flawless purchase, reasonable delivery time considering the distance between the Countries and the product whilst as specified is of a very good quality.
Clear concise assistance with follow up. Much appreciated!
I needed assistance with a refund and Daisy, lina, Lucy, Meredith, Jenny and Jarah were so helpful and had such great assistance, honestly this is the best customer service I’ve received so far. So thankful for such people! Thank you guys.
650 reviews matching