Complete scam of a website with no way…
Complete scam of a website with no way of getting money back. Please avoid.
About 1Outlets
Data updated- Website
- 1outlets.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 1% (2/219)
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About this business
1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Is 1Outlets legit?
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Order couldn't be filled but $$ taken.
1) Initial order couldn't be filled (even though they had accepted it and the payment). Wouldn't refund/only offered a Credit. 2) The Credit didn't reach their min $ order amount ??? so had to buy of a higher value. 3) Again, the second order couldn't be filled (even though they had accepted it and payment). They refunded the 2nd order $$ but wont refund the 1st order!
Really bad
Really bad, don't trust them. they didn't deliver my order and when I ask for a refund they only answer that they are passing the information on to the order, and never gives you the refund nor send the order to you either.
If I could give zero stars I would
If I could give zero stars I would. A product that I was told would take 5 weeks hasn't arrived after 10 weeks. They always say, we will check with our shipping agent but they never get back to you. Rubbish company. Don't use them. They won't cancel my order. They won't refund me.
Disgusting company
Disgusting company, item never received, waited over 3 months, complaint after complaint only yo received some p!££ poor excuse from AI Guiliana stating that someone would be looking into my order, multiple emails sent and still no goods... Shocking scamming company, if could give 0 then I would. Please do yourself a favour and avoid at all costs...
Scam
Scam. They trick you into saying there is a problem with sending. Then offer an in store refund you can’t even access. AVOID! Should be taken down, but I guess they’ve found a way to work round that!
Scam
Scam! Never received my order and never got a refund.
Don’t Buy From 1Outlets.
I ordered an item over 3 months ago and have still not received it. When approaching the business asking them “where is it”: I get the same pathetic reply “we are looking into this”, or “your request has been forwarded to someone who can help”. Absolutely hopeless: no updates unless I ask and now they won’t refund my purchase price. DO NOT SHOP with 1Outlets.
absolute scam
absolute scam, they place a delivery address into the future so u cannot apply charge back on the card in time. this site and those associated with it need to be prosecuted.
Scammers!
I made an order in March ('26), I constantly emailed to ask where my order was, each time I received the same reply, "enquiry passed to a colleague" I repeatedly asked for a refund, which was answered the same, passed to colleague. Today, 13th June, I received an email saying my order had been cancelled and they would issue a store credit, as if I'd order anything from them ever again. Luckily, for me, I opened a dispute with my bank and they have refunded the amount I paid. I discovered they are part of Simba PTE, they're the ones who the payment went to. Absolute joke of a company, I am reporting them as a scam site. Steer well clear, is my advice.
One star is too much. Frauds!
One star is too much. They are thieves and frauds, DO NOT BUY FROM THEM. They take your order, tell you it's delayed, then send a template response to your enquiries and updates, always saying it's been passed to a colleague. You never get an update or your purchase! Please don't use them and make sure you report them if you already have.
Please don't use
it's all rubbish, they say they have the items but they don't and you can't cancel. they'll then say there is a delay in shipment but your order never arrives. it is just a rip off. please don't use
Ordered on April 8
Ordered on April 8. Never received any proactive follow up. They finally replied to my email today, May 31st, to say they could not deliver the product. They now propose in-store credit, which I do not want. They don’t seem to be reliable. Probably a scam.
absolute scam ordered items in march…
absolute scam ordered items in march still no delivery by may 30th. have asked multiple times for a refund. same bs reply "I am passing your request to my colleagues to help you check on your order and update you asap". Do not use this company they do not sell anything
This looks to be a scam site
This looks to be a scam site, with the messaging service being led by someone called Giuliana. They will take your money and not deliver the order, and will offer store credit instead. The store credit will also not result in any product being delivered. Avoid entirely
A bunch of thieves
If I could give this scam of a company zero stars I would. DO NOT buy from this company, as they steal your money & then ignore you. The WORST company I have ever had the misfortune of dealing with.
Scam Site
Couldn't (?) deliver 1st order. Wont refund but just provides a credit. The credit then doesn't cover the minimum amount required for the 2nd order (it did originally). 12 weeks and just the normal: "I am passing your request to my colleagues to help you check on your order and update you asap."... which never happens. STAY CLEAR - SCAM SITE
Scam business
I would give a negative -100 if possible. I ordered 4 books but the order was cancelled by them and can never get a refund.
I was a bit nervous at first
I was a bit nervous at first, but 1Outlets delivered exactly what I ordered much faster than expected. The packaging was secure, and the product quality is top-notch—I'll definitely be shopping here again!
Unacceptable delays and poor…
Unacceptable delays and poor communication I placed an order on March 16 with an original delivery date of April 20. On April 9, I was notified of a 7–14 day delay. It is now May 5, well past that extended window, and the company has provided zero updates. I’ve had to chase them down myself just to get basic information. At this point, the delay is excessive and the lack of transparency is unprofessional. I am currently demanding a full refund. Save yourself the headache and shop elsewhere.
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