Excellent Service Experience
Very fast reply when emailed them my query. Refunded money fast on product unable to be supplied.
About 1Outlets
Data updated- Website
- 1outlets.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 1% (2/219)
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About this business
1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Is 1Outlets legit?
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Scam
Scam, products out of stock then could only give customer credit
Scam, scam, scam
Scam.After placing an order, no goods was shipped for whatever reasons. When asked to refund, it would end up with in-store credit which was useless because no goods would be shipped. After a while, they just didn't reply to your emails.
Well what a waste of time
Well what a waste of time, and a total waste of money... first item ordered.. and 3months later still not delivered, or even processed.. and complained. And some story.. got a store refund... great.. so ordered something else this time a electric item.. and we'll a month later still not processed... and still waiting for it to be dispatched... so I have been ripped off properly. Do not waste your money with theses guys..
1Outlets.com are nothing but thieves!!!
1Outlets.com are nothing but thieves!!! Do not send them your money!
Do not Buy from 1outlet
Ordered some pet health treatments on the 9/12/25 the website stated around 14 days for delivery. After 14 days I received an email saying shipping delays so my order will now get to be on or before 10/1/26 As of writing on the 14/1/ no order has been delivered, after contacting I had an email saying further shipping delays with no new delivery date. I have asked to cancel and a full refund be sent .. I am expecting that to be ignored as well. Stay well clear of this company I will now have to contact my bank to seek reimbursement of money.
1Outlets.com = Fraud company
1Outlets.com promise "World Wide Shipment" - in reallity this is not true! 1Outlets.com promise full refund since they refuse to ship to Slovakia - this is not true! 1Outlets.com say I get "issue an in-store credit" - what can I use this for if 1Outlets.com cannot deliver! 1Outlets.com don´t reply emails, even though sent over and over again. I strongly recommend everyone to save your money and avoid 1Outlets.com!!!
That site is a scam
That site is a scam. I ordered an item on November 5 and they sent me an email that they can’t deliver. They bullshitting me with an email of difficult times and they are not going to refund anything. Please never order from that site !
Outlets fails to meet even basic retail…
Outlets fails to meet even basic retail standards. The collections feel poorly curated and lack real value. The store layout is confusing rather than inviting, and the overall environment feels disorganized. Staff interaction was disappointing and inattentive, making the experience frustrating instead of enjoyable. This is far from a destination store and certainly does not meet expectations.
They send no item and no refund: cheeters and thiefs
I payed for a watch approximately 97 USD. After two weeks they let me know they cold not send the watch, but would give me full refund within 30 days. This was November 13. No money and no answer from them to my numerous emails.
It is a scam
I placed my order, and it has been a month, and I still have not received delivery. Whenever you ask for an update on your order, they send you an automated response saying they will ask the team to come back with the progress of the delivery, but they do not come back to you with any updates at all. They have not said they will pay me back either.
Absolutely the worst experience!!!
Absolutely the worst experience!!! I never received my order and never got my money back. Every time they promised something new — delivery “next week”, “in a few days”, “soon”… and I waited for months. In reality — nothing. No product, no refund. I have been waiting for more than two months and every update was just another excuse. Customer support keeps repeating the same scripted answers and does not solve anything. This company is completely unreliable. Do not order from them. Save your money and your time!!!
It’s a Total Scam
It’s a Total Scam , they refund my cancelled orders in store credits again ( which is their fault, after I enquired about my order status after a long waiting time, which never arrived) , they said it can’t be processed and they cancelled and refund in store credit form which I have been re ordering for 4 times with the same issues of cancelled orders because they can’t process and yet they are refunding that in store credit again which you can never able to but anything . They are playing “ musical chairs” game with their customers scamming us. Need to report them to the authority , the company is registered in Singapore ! Otherwise they will continue to scam many more potential customers .
I purchased skincare in April but they…
I purchased skincare in April but they cancelled my order and until now they did not refund my money. This company is a scam. They stole my money, about 64.25 Euro.
The order was canceled and I did not get my money back.
The order was canceled on their part. They informed me that the refund had been processed, but a month has passed and I have not received any money back. They are thieves, I definitely do not recommend them.
Outlets redefines retail excellence
Outlets redefines retail excellence! From their perfectly curated collections to their stunning value, every detail shines. The vibrant, organized space and genuinely attentive staff create an unforgettable shopping experience. This isn't just a store it's a destination that consistently exceeds expectations. Absolute perfection!
Awful
Awful service, cancelled my order and offered me store credit. I have tried calling their number and no one answers, the UK number doesn’t even ring. They w effectively stolen my money.
Total scam- do not buy from them
Total scam- do not buy from them. After several messages about that the order was delayed because of an “ongoing issue”, I asked for the order to be cancelled. I then get a message that they can’t ship to Sweden but that I will get a in-store credit. I wonder how they think that would be useful when they can’t ship to me?
Did not ship my medicine and wouldn't…
Did not ship my medicine and wouldn't refund my money-- only store credit. Tried ordering something else in their catalogue and same story--weeks pass, notice of not able to ship. Still won't give my money back. What can I do to get back my money??
I ordered Wonderful Pistachios
I ordered Wonderful Pistachios, Salt and Pepper Flavored, Bag, Salt & Pepper Flavor, 48 Ounce in Jun 2025, promised to deliver in Aug 2025, order cancelled by 1outlet in Sept 2025 and sent me an email "Special Circumstances Appeal: Help! 🙏 The Current Situation - has been a sudden, terrifying and psychological struggle... We promise - we are continuously encouraging and motivating our badly outnumbered ground colleagues and logistics partners all over the world to stay standing, to help source, resource, and work expeditiously and dutifully around the clock - trying our best to make sure we can work on our customer's matters like yours." Didn't credit my money to my credit, only gave me credit.
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