1Outlets

Good Deal

The product and the follow up was great and worth to deal with 1 Outlet.

Ordered items and they arrived but was…

Ordered items and they arrived but was wrong and will not refund my money. Been 3 months and now refuse to answer my emails. Stay away from this company!! Update. The goods finally arrived after numerous emails and the did phone a couple of times to check the order was correct. So a positive experience in the end!

good quality

it take some time to arrive but this kit have all different 170 pieces bits.

Although I didn't manage to get the…

Although I didn't manage to get the product i wanted due to shipping limitations, the staff has been very responsive and kind.

Adolf GaliPhilippines · 1 review · Posted 2021-04-16

I received the item earlier than…

I received the item earlier than committed. but i would really like to see a more aggressive faster delivery in the nest order.

The part was no longer available

The part was no longer available and a refund was promptly returned

Boy U KindicaPhilippines · 1 review · Posted 2021-03-21

I have received my order in good…

I have received my order in good condition. Lately, I have been trying to book an order but your system always replies there is an error, and telling me to try again later. Thank you!

Item received in good condition except…

Item received in good condition except the delivery was much longer than I had expected

The product is great but the delivery…

The product is great but the delivery time took forever! Just the fault of the system in these exceptional circumstances so no-one’s fault. Despite this I will order from this supplier again but next time I’ll allow plenty of time.

Courteous and helpful

Courteous and helpful call center agent. Much appreciated

Quick response from the 1Outlets…

Quick response from the 1Outlets support.

Good service but lost items

It was not bad but some of my items orderd never showed up so I hat to refund them and the refund happened really fast

James PatrickPhilippines · 2 reviews · Posted 2021-02-15

Good customer support

Sadly, all the things I want to purchase are out of stock. However, the customer support team responds as quickly as possible in giving me feedback.

Abdus ShomadUnited Arab Emirates · 4 reviews · Posted 2021-02-02

Refund after 3 month

I made a purchase in October 30th, 2020 and they cancelled in November 2nd, 2020, until now February 3rd, 2021 I am still not receiving the refund. I emailed them twice and their answer were the same "Waiting the update", I am not sure update from who. 3 days ago I emailed them with no response at all. Update February 06th, 2021: I got the replay mail after writing this review informing me that the refund has been initiated in February 3rd, 2021 and I got the amount credited to my account in February 6th, 2021. Thanks all.

Good customer care.

Refunds take months using a credit card. Good customer service.

I never received my item 😕

Only problem is that I didn’t receive…

Only problem is that I didn’t receive the item but your service has been outstanding

Very responsive team

The package took a long time to arrive

The package took a long time to arrive. I was asked to contact the delivery company myself to find out my package. Then, the delivery company (DHL) told me to contact the seller only 1Outlets was more helpful. I was a bit disappointed with the initial contact.

I had placed an order for air filters

I had placed an order for air filters - the process was excellent. Payment went through and my order was to be processed. Unfortunately your company couldn't ship the product to Canada. I received an email stating such. It did take some time to receive my credit back onto my credit card which I most likely paid interest on however the service I rec'd from your customer service people was efficient and courteous.