my order was cancelled fortunately i…
my order was cancelled fortunately i recieved the refund
About 1Outlets
Data updated- Website
- 1outlets.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 1% (2/219)
Do you own 1Outlets? Claim this profile for free and start replying to reviews.
About this business
1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Is 1Outlets legit?
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Great support from Jarah
Jarah of 1Outlets gave me the assistance I needed to get my refund after an order I placed could not be fulfilled due to Covid related shipping issues.
Overall quite satisfied with the services
While I understand that under this uncertain and tough time of pandemic around the globe, and the company may be under staffed, I am hoping to see slow response on email inquiry could be improved overtime. But thanks to the staff to still make an effort to call and provide updates once a while.
Quick online help
Unconfirm shipment
I've contacted DHL as 1 outlet staff has given me the tracking no. for the shipment. Unfortunately DHL is unable to track the shipment and has requested me to contact 1outlet. According to one of your staff the shipment has be given to the shipping agent. Needed to know what is the status of delivery of my order and when can I received it. Thank you.
Good follow up but but lil disappointed…
Good follow up but but lil disappointed for me on 1 item. They cancel my purchase due to unknown reason. When I check back the item, price already change
The product wasn't available but…
The product wasn't available but customer service was good.
Package arrived quicker than expected…
Package arrived quicker than expected delivery date.
Received constant updates from seller…
Received constant updates from seller on the item purchased. Good service. Thanks.
Order was cancelled
Order was cancelled, but refund was processed within 4 days. Item I ordered was worth $115, but the amount deducted on my bank was $123. The refund I received 4 days after was only $120. So they basically cancelled my order and took $3 for no definite reason. I am just happy they processed my refund swiftly, but I wouldn't repurchase nor recommend this site at all.
Product that I was interested in was…
Product that I was interested in was not available for shipping to my country, however the follow up correspondence was excellent, and the refund was processed quickly.
prompt support services
The product I ordered got cancelled and the support team was helpful in keeping me updated on my refund. Friendly and supportive !
Good & Bad
Order was cancelled due to no merchandize. Have to arrange refund. The process is very slow. But finally I have got a call from the team which is a polite update that the transaction was really being processed. Even though I am not happy with the slow transaction and waiting time, I appreciate the responsible update and follow up from the team. Thanks!
Despite their challenging manpower…
Despite their challenging manpower availability they were able to communicate with promptness and acted appropriately on the refund of my payment for unfulfilled order.
They respond quickly and politely
They respond quickly and politely. They tried their best. My only problem was the delay of my refund .
Tried their best to help
The team tried their best to help with my problem. It took time and a lot of emails but we got there in the end, H
Rating
Able to provide constant and prompt support pertaining to queries.
Responsive and prompt response
Responsive and prompt response. Thanks.
Caring and patient customer service…
Caring and patient customer service support
Though my order could not be proceeded…
Though my order could not be proceeded due to some reasons out of their control, the team gave prompt replies to my enquiries of refund. The refund is completed recently. Thank you for their effort in this matter.
People also looked at
Fueloutlets
One Outlet
N1 OUTLET
1outlet
Led Outlet
The Outlet
oneoutlet.it
1outlets