3D Innovation is the leading manufacturer of 3D laser etched crystals. Established in 2004,we use the latest German technology of laser engraving in crystals. We produce very highquality, top of the line personalized crystals for our customers. 3D Innovation has over 40successful retail locations from coast to coast.3D Innovation delivers an innovative concept that incorporates technology and imagination toproduce products and services that are creative and personal. 3D Laser imaging techniqueenables us to emboss pictures, words, or memories into a variety of crystals.
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Is 3D innovation legit?
3D innovation (3d-innovation.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 25% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.
Where do I start with this sorry, disrespectful, unprofessional 3D innovation company. This company has no communication skills and will take your money from your account and fill your order without communicating especially if you have tried multiple times to contact them by emails and phone calls before they are available for business. When I contacted 3D innovation over the weekend it’s very understandable that no one would reach out to me until business has opened but to never contact me or respond to my emails is insane. I left several emails which never got returned. I called customer service all day until closing hours and I only got a recording message. It asked you to press 1 for customer service and press 2 to speak with an online representative and then it will states that no one can take your call at this time and to leave a message which never got returned. It also tells you to contact an emergency number which is listed on the voicemail and that number stated to leave a voicemail which never got returned. I even left another email that Monday morning around business hours hoping to get a response but then to just get a confirmation shipment hours later that evening without any response back is inconsiderate. Until this day three weeks later still no reply back from emails or voicemails.
I placed an order around Father’s day for the 20% off special for a wedding anniversary gift for August and stated on the email and voicemail that I wasn’t in a rush for the order and I would like to make a correction to my order and add more details. I truly expected better communication and better services. Whoever fulfilled my order was done with no professional service and quality. You barely can see the image on the small crystal cube and the key chain. No matter how big or small a project is it should be done with great detail work and quality. I’m very disappointed in this company and there is no way I can give this gift to my sister and husband.
Evidently in order to actually get the discounts offered you have to contact them after the purchase & request a refund. At least, this is what I had todo on the last two orders.
Additionally -as others have mentioned- the photo quality is unacceptable. Plenty of other outlets for this service.
I'm extremely disappointed & displeased with the product sent out to me june 9th. . A few years back the gift 🎁 key chain I got for my sister was beautiful and properly done. I ordered again recently june 2025. and received a faded picture . I can't even believe that was sent out to me. I've repeatedly tried to reach out to this company No response. I wasted over $50 never again. You never treat your customers as if their not important enough. That's not how you thrive as a upstanding business.
Poor Pre-Sale Customer Service and Worse Conflict Resolution Satisfaction
I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick responses from the rep, Christian, asking for me to send him the picture so he could check availability, which was the exact opposite of what I asked. Then, 30-seconds later I received a third response saying that since I hadn't responded yet the rep was logging out of the session. (I have the transcript with time stamps if anyone questions the legitimacy of my complaint.) I responded by asking for a supervisor to talk to about this. The rep's response was all of a sudden dealing with my actual questions. I explained it was too late for him to suddenly care and I was logging out. THEN!! I sent a complaint email to the company letting them know about the situation. I received a response FROM THE SAME REP from the chat session. So I have no idea knowing if their customer relations management ever saw my criticism. My idea is that if they're no better at handling my prepurchase questions, I can't trust them handling any issues after the sale. The other complaints in online forums regarding their poor post-sale customer service, I feel my concerns are well warranted. If anyone is interested in seeing my entire chat and email interactions, I've got it all to support my complaint.
I would recommend 3d innovations to everyone that is looking for for customer service skills, on time delivery, and professionalism, I will be getting more in the future.
Thanks again
This company is the worst. They tell you a price then keep adding costs to complete the piece. There is so many additional costs that they do not tell you about til the end. The salesperson showed me the preview of what the would look like completed. Well when I got my crystal is was NOT like the preview. I would have never paid the price they charged be for what I received. It’s a Christmas gift for my husband who just lost his Dad to COVID. I was something I was so excited to give him and now I will not be giving it to him because it’s not what I expected. This company is a rip off.
Thank you 3d innovation for a beautiful product and the best customer service I have ever dealt with. My product was stolen from my mailbox and I emailed innovations customer service and they replied and sent me another in 2 days, just in time to give to my wife for our anniversary. I am definitely going to be buying more stuff from 3d innovations and recommending them to others.
This was the most stunning and special gift I have ever given and very user-friendly on the website. Reasonable and lots of choices for design and delivery was as promised
I wish i can them zero star
Bad quality,bad customer service
This company need to be shut down they don’t even respond my emails i sent them more than 5 emails and called them a lot for refund it’s took one month to be done
I was charged 20 % restocking fee
Reply from 3D innovation2019-10-14
Hi Rasha,
Sorry for the delay in your refund.
We had to wait until we received back your order.
In addition, the person who does refunds was away and this also delayed your refund.
I ordered this product for my 1st anniversary and I was so impressed with the detail and excellent work I will definitely be ordering from you for all special occasions I love it and so does my fiancé thank you 🙏
Product was easy to design and came in the mail super fast. They emailed me the proof and made corrections per my requests. I ordered two trophies with a double image on both and everything arrived perfectly. Definitely will be ordering again! Thanks!
Beautiful betons words. Ordered several immediately after i received two as a gift.i have a list of gifts, looking for the right pictures.
I have two medium cubes. They are amazing.
I ordered the wine stopper with 3D picture. The ordering process was very easy and it arrived very quickly. Very pleased with the quality as it is beautiful !
The cube with the picture looks awesome and I’m very happy with it. However I ordered the lighted stand to put the cube in and the power cable is defective. It disconnects when moved or wiggled so probably has a break inside not visible. I sent an email and the response was to take a picture of the problem . A picture won’t show anything because the problem is inside the cable. I was expecting a replacement cable but I haven’t gotten one. So product is great but service not so much.
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