A11N SPORTS provides a variety of designer& innovative products for sports and games, to deliver happiness to people and improve athletic ability. Pickleball paddles & ball, conrnhol game, spikeball game, ladder golf game, sports training set and more…
Is A11N SPORTS legit?
A11N SPORTS (a11nsports.com) has a 4.4 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Sports and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 69% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-10-24.
I recently had a frustrating experience with A11N Sports’ customer service that left me extremely dissatisfied. I initially ordered a pickleball paddle, which was supposed to arrive on February 7. However, after receiving a delay notification, the tracking status remained stuck for several days with no further updates.
I reached out to A11N on February 10 for assistance, and while they responded promptly, their solution was to re-ship the order instead of providing any real support in resolving the delay. At this point, I had already emphasized that I needed the paddle by February 13 for a training workshop. Given the unexpected delay, I requested a full refund and cancellation of my order so that I could purchase an alternative in time.
Instead of honouring my request, A11N shipped a replacement paddle anyway, ignoring my concerns about the timeline. When I reiterated my request for a refund, they offered a small compensation (a set of pickleball balls) rather than addressing the core issue—the delayed delivery and my inability to use the paddle when I needed it.
Even after explaining that I had already purchased another A11N paddle directly from Amazon and received it, they still refused to issue a refund outright. Their final response was to suggest that I refuse the package upon delivery to avoid being charged, instead of taking proactive steps to cancel the order on their end. Essentially, they placed the responsibility on me to ensure the return process went smoothly, rather than handling it themselves.
Overall, A11N’s customer service lacked flexibility and proper support. They failed to acknowledge the inconvenience their delayed service caused and did not take adequate steps to resolve the issue in a customer-friendly manner. I wouldn’t recommend purchasing directly from them—if you’re interested in their products, I strongly suggest ordering through Amazon for a more reliable shopping experience.
Reply from A11N SPORTS2025-02-18
Dear Daniel,
Thank you for sharing your experience on Trustpilot. We understand your frustration regarding the delivery delay and the inconvenience it caused.
We reached out to you on February 13 and February 17 to assist with the situation, but unfortunately, we did not receive a response. The package has been delivered now, we are happy to provide a return label at no cost to you if you need to return it.
We value your feedback and are committed to resolving this matter to your satisfaction. Please reach out to us directly so we can assist you further.
Best regards,
Harper
Customer Service Team
A11N Sports
I needed a crank for the a11nsports Pickleball net
I reached out for support on a part that was missing from our Pickleball net. I had ordered the net over a year ago, and were “making do” without the crank that tightens the net. Harper emailed me back right away and (much to my surprise) said she could supply the part! It was sent direct from China and arrived fairly quickly. Harper’s communication and follow up was terrific! I felt like I had “a friend in the business” that was watching out for me to make sure everything went smoothly! I love my a11nsports pickleball net, and now it’s complete!
Pricing and various levels of product choices are exceptional... Customer service has been excellent...
Purchases to support our public school clinics have been very much appreciated... Students range in age from 7-13 yrs...
Paddle pricing and variety has been excellent, both for our public school students, ages 8-12 yr, and our age restricted community players , ages 55+...
Harper is amazing!! He responded to my email inquiry promptly and got me my replacement pickleball net bag after I told him my shipping info. Thanks again to Harper for his excellent service.
I ordered an extended track for my pickleball launcher. Harper was AMAZING! The ordering process was simple, not only did Harper keep in touch with me every step of the way. She also contacted me to thank me for ordering and made sure everything was as expected with my order. Wonderful customer service!
Customer service was excellent customer service with a solid product excellent one.
Customer service was excellent. They proactively reached out to me and opened doors for future questions and concerns. I didn’t have any problems but I felt if I did they would be solved in no
Product is excellent and customer service (Harper) is amazing. Can’t ask for better customer service and also really like the S40 balls. Will definitely buy more. Thank you Harper and team.
I had purchased a portable PB net over a year ago and due to them being sprinkled everyday the wheels had started to rust/corrode. A11N set me new wheels at no cost (well shipping). Thanks!
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