Acorns

The company helping us to manage our…

The company helping us to manage our money and invest for tomorrow.

Customer service doesn't make it easy…

Customer service doesn't make it easy to resolve issues. Seems like they don't read to understand, which I understand the pressure and volume they have to handle, but they didn't read my request, then closed my case without resolving my issue.

Mark help me

Mark help me, all the questions that i have he help me

I would really enjoy some help on the…

I would really enjoy some help on the helpline. First was told that I need to wait 24 hours. Then after 24 hours was told to contact the bank’s helpline to get assistance. They need the phone number that they called me on, they never called me so couldn’t verify that way. They could also use a case number which I don’t have because none of the people running the chat can give it to me. Now I have to wait 1 business day to get an email, it’s Sunday so now I’m looking at 3-4 days total? I have no idea why I was told it would sort itself out in 24 hours to begin with. Now my paycheck is being held hostage and I have bills to pay.

Acorns has allowed me a simple way to…

Acorns has allowed me a simple way to set aside some rainy-day funds!

A great way to save money!

Your app is very complicated to a lot…

Your app is very complicated to a lot of people I lost 6 people because they didn’t understand what they have to do that is why I haven’t referred anyone else

Safe

Acorns is a safe, reliable and fun way to round up and invest money without putting financial strain on yourself. All transactions are quite easy to process and their customer service is top notch

Cant cancel it and conveniently locked…

Cant cancel it and conveniently locked out of the account but yhey just keep taking money out of my bank account. I have been trying to cancel for 3 months.

Easy way to save!

It’s just a simple way to save money. I don’t even miss it but when I check my account it’s like whoa!

Lax Security

If someone tries to break into your account- good luck getting them to do anything about it. I wouldn't trust these clowns, security is an afterthought to them at best. Poor form when you're a monetary platform... AVOID. *I did contact support and they wouldn't do anything to help me. Their reply to my review is purely performative.

Short and Sweet

Short, simple professional and to the point. I don't like the talk on the phone and they made my customer service request very very easy. I was on and off the call in about 5 minutes with my account question answered and resolved immediately!

Easy way to save

Easy way to save! I’ve been using Acorns since 2014 and currently have a SIX-DIGIT balance that I never expected. Long live Acorns!

Avoid like the plague

Avoid like the plague! The fact Acorns brazenly tells customers they don’t care they cannot access their own money, and yet somehow this did not end with a bank run yet is almost impressive.

Excellent way.Do you have your money…

Excellent way.Do you have your money managed.

Customer service representatives were…

Customer service representatives were unable to answer simple questions with regards to protocols and procedures, and fees associated with different types of movement of my money. They further wasted my time by asking circular and repetitive questions that were unrelated to my point of concern. To their defense, they did email me asking if I wanted to pay the $175 transfer fee or use another means of transferring the funds. But they were unable to tell me about any fees associated with any of them. Further, in order to link a bank account, get a customer support representative, or any other actions. It would take 1 to 3 business days for somebody to contact me. And they can take 2 to 6 weeks to close the account and get a check for the funds. My perception of my interaction with the customer service representatives was not positive, and I believe that their intention was to delay me getting access to my funds in efforts to stay and keep my account.

Would rate higher if......

Eaay to navigate and great application for self use. My two major issues is the amount of time it takes to transfer funds between different branches and the very low chances of talking to an actual customer service rep when needed. If those two issues were resolved, I'd give Acorns a perfect 5-stars.

The Acorns app has been a great way to…

The Acorns app has been a great way to allow me to get back into investing slowly until I navigate back to more steady income in the near future. The “set it and forget it” platform it runs on helps provide peace of mind and reassurance that your funds are performing exactly as they should be. The convenience of the app itself is nice and easy to use, and while I haven’t personally needed their customer service team, I am sure they’re very helpful.

I am in the process of purchasing a…

I am in the process of purchasing a home and need access to my funds in Acorns. I started this process in mid July, July 14 to be exact. I asked Acorns if there was a way to avoid their withdrawal and that’s and they emailed me in writing a way to do so. When attempting to utilize that method, I still encountered the limits. Upon calling Acorns customer service they told me that the issue had been escalated and I would receive a reply and one to two business days when that reply never came in one to two business days. I followed up via email and calling. I was hung up on the call after asking a question regarding the AML and security concerns that a $7000 withdrawal would cause, the customer service representative refused to provide details on those concerns and even though I had further questions decided to hang up on me when I followed up via email yet again I was told issue had been escalated and I would receive a reply in writing to my follow up email in one to two business days. This email still has not come. It seems clear to me that Acorns has no intention of providing me the information I have requested regarding my own account because they simply want to keep my funds within their system. Each time I have contacted them, I have been told 1-2 business days. This entire process started on 7/14 and it is now 7/30. Given this is a time sensitive manner as I am trying to purchase my first home, I was hoping Acorns would be more responsive and helpful. I believe it is a bit deceptive that Acorns markets themselves as a bank that will help its users build towards their financial goals yet when it is time to use the funds for those financial goals, Acorns limits the access to them. I would encourage people considering using Acorns to be highly skeptical and if they do choose to utilize the platform, greatly limit the amount of money you hold within the platform. If I could review this whole experience as 0 stars, I would.

Security was great

Security was great. I felt like the process was taking forever, was frustrating at first but in all honesty it was great because at least I know my account is secure, definitely put my mind at ease knowing not just anybody can access my account so easy.