🇺🇸Acorn Stairlifts US (acornstairlifts.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A
Alice Desimone · 2 reviews · Experienced 2026-06-23 ·
★★★★★
The installer did a great job
The installer did a great job. He was professional , courteous and made sure we were comfortable with the use of the stairlift before he left. I have used the stairlift daily since June 23rd and have had no issues. It has definitely made my life easier.
Reply from 🇺🇸Acorn Stairlifts US2026-07-06
Thank you so much for your kind words and for taking the time to leave a review! We are thrilled to hear that you are happy with the quality of service. We take great pride in offering a product that meet high standards, and it’s wonderful to know that we met your expectations. Your feedback means a lot to us, and we are grateful for your support. If you ever have any questions or need assistance with anything, we are here to help!
Sincerely,
The Acorn Team
D
Donna Ehrenberg · 1 review · Experienced 2026-06-30 ·
★★★★★
Great service technician my…
Great service technician installed my lift. He was efficient neat and very polite.
Reply from 🇺🇸Acorn Stairlifts US2026-07-06
Thank you for taking the time to leave us a 5 star review. We are delighted to hear that our technician provided you with outstanding service. Your feedback is a great affirmation of their hard work.
Kind Regards,
The Acorn Team.
R
Robert Seibel · 4 reviews · Experienced 2026-06-19 ·
★★★★★
Great people, great product.
The entire process was pleasant and straight forward. Our surveyor was friendly and efficient. He explained the standard and optional features of the unit and, after measuring, quoted us a price. After accepting the quote, we were contacted by the sales manager and were scheduled for installation the next week.
We are happy with this lift and hope it gives us the same quality service as our faithful 13 year old model 120.
Reply from 🇺🇸Acorn Stairlifts US2026-06-30
Thank you so much for your kind words and 5 star review. We are so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out to us!
Sincerely,
The Acorn Team
D
Dan C · 4 reviews · Experienced 2026-06-26 ·
★★★★★
The Surveyor, Installer, and customer service
The Surveyor, Ofelia Gonzalez, visited our home and provided us with an exact amount our Stairlift would cost. She was very helpful and made pertinent suggestions. We agreed with the proposal and scheduled installation. Our installer, Mike Thompson, was prompt and very meticulous. He did an excellent job with the installation and explaining all the details we needed on the operation and care of the stairlift. The stairlift and all the interactions with Acorn exceeded our expectations. A great organization.
Reply from 🇺🇸Acorn Stairlifts US2026-06-30
Thank you for the fantastic review and 5 star rating! We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service with Ofelia and Mike. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team
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- · 3 reviews · Experienced 2026-06-15 ·
★★★★★
Neat
Neat, explanations on how to use, friendly installer who was patient with all my questioning and who did a greatj job very neat and useable explaining everything I asked about use and maintenance. I have been. Using it without any problems so far!
Reply from 🇺🇸Acorn Stairlifts US2026-06-26
We truly appreciate your feedback and your trust in our products. The yout for you review and 5 star rating. Your feedback helps us continue to improve! Thanks again, and we look forward to serving should you need further assistance in the future.
Sincerely,
The Acorn Team.
Thanks to Acorn Stairlifts for an excellent product and installation experience in the Phoenix area. Sam did a wonderful stairlift installation and product training. Acorn Customer Service is responsive every step of the process, and you even talk to human beings in person and on the phone! It's been a remarkable customer satisfaction experience.
Reply from 🇺🇸Acorn Stairlifts US2026-06-26
Thank you for sharing your positive experience with with us. We are delighted to hear that you are satisfied with the quality of the product and service provided by Sam. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded. Should you have any further questions or need assistance,we are always here to help!
Sincerely,
The Acorn Team
S
The service technician was friendly and arrived a few minutes before scheduled. He explained what would be done and approximately how long it would take to complete the installation. He explained how to operate the lift and had me do a test run on the lift after it was installed, and left the relevant forms and product information when the job was completed. This was worth the investment.
Reply from 🇺🇸Acorn Stairlifts US2026-06-26
Thank you so much for your kind words and 5 star review! We are so glad to hear we were able to assist you. It’s always wonderful to hear that their efforts are appreciated. Your feedback is a great affirmation of their hard work.
Kind Regards,
The Acorn Team
Thank you so much for your kind review! We are so glad to hear that our team was able to assist you. We are grateful for your support and look forward to serving you again in future.
Kind Regards,
The Acorn Team.
D
Don · 1 review · Experienced 2026-06-20 ·
★★★★★
Very hard staircase but Acorn Stair-Lift to the rescue!!
We had a wonderful experience with Acorn Stairlift. Dillon our installer was kind, polite and he paid attention to detail. Dillon was on the run the entire time he was here. Our staircase was difficult! It is in marble and it takes a 180 degree turn. Dillon kept this pace up the entire time…. This staircase was a real challenge!! Then when Dillon was finished with the work, he took quality time to answer our questions!! We would give your company and Dillon (10) stars if we could. Thanks, Don Carrell
Reply from 🇺🇸Acorn Stairlifts US2026-06-22
Thank you for the fantastic review! We are absolutely thrilled to hear that you were impressed with our team and Dillon with high-quality service provided. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team.
F
Fam Bear · 1 review · Experienced 2026-05-29 ·
★★★★★
We bent to the pressure of cutting out…
We bent to the pressure of cutting out the middle man and are now left with a product that does not work for our home. There are multiple family members that need the lift and if they are upstairs they cannot utilize the device because the rail, which sticks quite a way out into the walkway, has to be manually lowered and raised. We have now invested thousands in a stairliftthat does not effectively meet our household needs.
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you for sharing your feedback. We would like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at [email protected]? We look forward to hearing from you.
Sincerely,
The Acorn Team
c
customer · 2 reviews · Experienced 2026-06-05 ·
★★★★★
So professional and friendly
So professional and friendly, explaining every step of the process. We use the stairlift many times every day. Thank you. Thank you.
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that our team provided you with outstanding service. If there’s anything else we can do for you, please don’t hesitate to let us know.
Sincerely,
The Acorn Team.
C
Christopher · 4 reviews · Experienced 2026-06-03 ·
★★★★★
Home review was seamless
Home review was seamless. Installer Ralph was excellent. Done inside 3 hours, including the operation rundown. It's already in use. Simple and safe.
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear that you are happy with the quality of service. If there’s anything else we can do for you, please don’t hesitate to let us know.
Kind Regards,
The Acorn Team.
g
glencarey · 1 review · Experienced 2026-06-09 ·
★★★★★
support is good
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you for taking the time to leave a review, please feel free to reach out to us at anytime.
Kind Regards,
The Acorn Team.
S
Samuel Strelecki · 1 review · Experienced 2026-06-12 ·
★★★★★
Our Acorn stairlift stopped working…
Our Acorn stairlift stopped working last night. Called Acorn support to have device repaired. They cannot respond until this coming Monday (today is Friday). Here is the issue: my wife is disabled and is now stuck upstairs until Monday. We do have the maintenance contract (approximately $700 per year). We were never told upfront that their technicians do not work weekends. The whole situation is disgusting
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you for sharing your feedback. We would like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at [email protected]? We look forward to hearing from you.
Sincerely,
The Acorn Team
First time using a stairlift.
It is very good for me
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you for 5 star review, should you require further assistance in future, please feel free to contact us anytime.
Sincerely,
The Acorn Team.
E
ECC · 1 review · Experienced 2026-06-03 ·
★★★★★
Acorn did a great job job, as expected.
The scheduled installation date was was only a few days after the order was placed. Installation was quick and completed in just a few hours. The installer was friendly and final installation meet my expectations.
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you so much for your 5 star rating, we truly appreciate your support.Our team works hard to ensure every customer are well taken care of, and we’re glad it shows. We look forward to serving you again should you require additonal service in future.
Sincerely,
The Acorn Team.
J
James Wininger · 3 reviews · Experienced 2026-06-02 ·
★★★★★
One-Stop Shopping
From the initial in-home consultation to the installation and professional instructions, our Acorn Stairlift representative was nothing short of AMAZING! Mr. Tim Condon was more interested in meeting my family's needs than he was in selling whatever system made him the most commission. He listened intently, advised professionally, and was extremely professional throughout the experience.
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you for your 5 star review. We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service.Our team works hard to ensure every customer has an exceptional experience. Your feedback motivates us to continue delivering the best experience possible.
Kind Regards,
The Acorn Team
R
Richard Volz · 1 review · Experienced 2026-06-01 ·
★★★★★
Seat problem
Since I already own a Acorn chair lift( bought in 2017) I did not check it out. I should have. The seat is way to low and requires me to place cousins on it to be able to get out. I immediately called and was told it would be the middle of JULY before they could return. I have fallen once trying to get out(called 911) and would like an earlier date if possible.
Reply from 🇺🇸Acorn Stairlifts US2026-06-19
Thank you reaching out to us Mr.Volz with a positive rating, will have one of our team members contact you.
Kind Regards,
The Acorn Team
T
T Nohr · 1 review · Experienced 2025-12-02 ·
★★★★★
Took months for anyone to respond to…
Took months for anyone to respond to our initial sales request, and much more time to have anyone answer about the permit status. The person we were assigned to actually never replied.
When they scheduled the install, they wanted us to be available the entire day instead of finding out a 2-hour arrival window for the installer. They also told us we had to be available for 5 hours after he showed up. That is lazy and inconsiderate of your customers.
The chair itself works great - the only 5 star part of our experience.
Reply from 🇺🇸Acorn Stairlifts US2026-06-04
Thank you for sharing your feedback. We would appreciate the opportunity to research the issue that you are reporting unfortunately there isn't any information provided to help us identify your account. Please email us at [email protected] or call Customer Support at 888-563-0410. We look forward to hearing from you.
Sincerely,
The Acorn Team
M
Merrith Karl · 2 reviews · Experienced 2026-05-22 ·
★★★★★
The install was done quickly and the…
The install was done quickly and the installer cleaned up after. It was a little rough dealing with the modifications department getting the O K to install
Reply from 🇺🇸Acorn Stairlifts US2026-06-01
Thank you for taking the time to leave us a five-star rating! We are thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Kind Regards,
The Acorn Team.
