🇺🇸Acorn Stairlifts US (acornstairlifts.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
installation, delivery and personea
Thank you so much for your kind words and 5 star revew! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Sincerely The Acorn Team.
Mohammed. My 2nd installer. He exerted extra effort to ensure that we were happy with the installation.
Thank you for your positive review. We are happy to know you had a good experience. We are always looking for ways to improve and ensure that every visit exceeds your expectations! Thanks again for your support. Best wishes on your new stairlift. Kind Regards, The Acorn Team
The installation was completed within the time period that was set! The ease of use for my spouse is very important.
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Sincerely, The Acorn Team
went down twice having trouble getting someone here to fix it have to wait five days to get it fixed.
Thank you for sharing your feedback. We would like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at [email protected]? We look forward to hearing from you. Sincerely, The Acorn Team
Andrew installed the stairlift for my almost 88 year old mother. He was very professional and also very kind. Mom’s not good with gadgets, and he took his time to explain things more than once to her. He did a very thorough job. Lift looks great. The lift itself seems nice and secure for her. She’s short, so it would be nice if the foot rest would meet her feet. Maybe something Acorn could work on in the future. Other than that, all is well. Thanks, Andrew! We appreciate you!
Thank you for positive review.We are so glad to hear that Andrew took care of you. It’s always wonderful to hear that his efforts are appreciated. We will be sure to pass along your feedback to him—he willl be thrilled to know he made such a positive impact! We are grateful for your support and look forward to serving you again soon. Sincerely, The Acorn Team.
My husband and I are enjoying the stairlift chair. He has Parkinson’s and I have arthritis. No complaints at all l. I even referred someone to you. Thank you.
Thank you so much for taking the time us a review. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Sincerely, The Acorn Team
The sales rep, Brian Raffetto was very professional and explained everything in great detail. We intended to purchase in about a month, but we did not buy at that time because of one individual named Sam who would not stop calling us. We repeatedly told him we would not be in a position to buy for about 4 - 6 weeks and to stop calling us. However, he continued calling until I had all phone numbers from Acorn blocked. Now, a year and a half later, my wife's Parkinson's has progressed to the point that we needed the stairlift. I was told that Sam was no longer there and we placed the order. The installer, Kent, was also very professional and knowledgeable; he worked fast and left the area spotless. We are very pleased with the stairlift.
Thank you so much for for taking the time to leave a review! Firstly I must apologize for Sam's eagerness to sell. We are thrilled to hear that you are happy with the quality unit. We take great pride in offering products that meet high standards, and it’s wonderful to know that we met your expectations. Your feedback means a lot to us, and we are grateful for your support. If you ever have any questions or need assistance with anything, we are here to help! Sincerely, The Acorn Team
My husband was unexpectedly released from the hospital under hospice care. I called Acorn and Roger Tedd came gave me an estimate which I approved. He then set about making sure it got installed the next day as my husband was stuck upstairs. I couldn't have asked for a more helpful surveyor.
Thank you so much for your kind words! We are so happy to hear that you had a great experience with Roger Tedd. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out us. Kind Regards, The Acorn Team.
Acorn provided what every service company must: -- clear communication w/ the customer; -- on-time arrival -- skilled and efficient installer -- excellent product quality -- assurance of fine customer service -- 100% return on my investment.
Thank you for the fantastic review! We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible. Sincerely The Acorn Acorn.
Prompt response, efficient installation, & great product.
Thank you for sharing your positive experience with us. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded. Kind Regards The Acorn Team.
After a few days of use our only complaint is that the trip up and down is slow. However, maybe at 79 years I should be happy with a slower pace. I guess another complaint was the availability of the install crew. After three canceled appointment for installation, Keith was sent and he impressed us all with his tidy and organized professional manner. He was luxurious with his time, patience, and detailed explanations. A most capable chap! The machinery itself is of high quality in appearance. Safety measures are well conceived and executed. I would suggest a step by step explanation for prolonged shutdown. Our stairlift is installed at a family condo which is occupied for 2 weeks 3-4 times annually. Another suggestion is a Sunbrella or other material cover for the aluminum rails. Our device will be exposed for weeks between uses. Thank you for this opportunity to provide comments. Mel Chandler Edmonds,WA 98020
Thank you for taking the time to leave such a positive review. We are delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we are on the right track. We truly appreciate your trust.Thank for all the suggestion you gave. Should you need any further assistance, please feel free to contact us anytime. Sincerely, The Acorn Team
A really gentle man name Ian installed my Acorn Stairlift, quick frankly even though I had given the go ahead to install I was a little apprehensive. I felt that this was a sign that I was getting old and no longer being active. I was having hip replacement surgery, and I live alone in a 2-story house. Ian explained that I should look at my stairlift as a "tool" to help me get around like I use a lawnmower to mow my lawn. That made me feel better. And, I can honestly say installing the stairlift was a good decision. I do walk and exercise my hip, but I get tired and the stairlift helps me out...it is my tool! Thanks Ian and the salesperson who sold me this wonderful product,
Wow, thank you for the fantastic review! We are absolutely thrilled to hear that you were impressed with with Ian and the sales team, our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible. Sincerely The Acorn Team
I had an Acorn stairlift, then I fell and fractured my pelvis.Because of this your stairlift that comes all the way down to the floor was ordered. I think that the price I paid for the second one plus the price I paid for the first one that was returned was excessive and I would appreciate a refund. Thank you, Leftwich Kimbrough 302 East 48th Street Savannah, Ga. 31405
Thank you for reaching out to us Mr.Kimbrough, will have one of our team members contact you. Kind Regards, The Acorn Team
Beeping annoying when start. Had a "6" error when going up the stairs and kept beeping and thought it would never stop. Disappointed does not have an alarm when seatbelt not fastened. Moves consistently but would not call it "glides". Foot rest does not swivel with the seat so not safe when getting off chair. But gets me up the stairs.
We are sorry that you've had difficulty with the stairlift. Will have one of our team members reach out to you. Thank you for bringing this to our attention. Kind Regards, The Acorn Team
From the salesman to the installer, it was very professional. A job well done.
Thank you for sharing your positive experience with us. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality items that exceed customer expectations, and it’s rewarding to know we have succeeded. Kind Regards, The Acorn Team
installation was quick and neat. product is as advertised, a little slow and not quite as intuitive as one would hope for a product designed for handicapped person.
Thank you so much for the positive rating and for sharing your thoughts with us! We are glad to know you were happy with most aspects of your experience, but we are sorry that there were areas that fell short of your expectations. The Acorn Team.
fast instalation, Trent was a great installer, very happyk
Thank you for taking the time to share your positive experience and 5 star review. We appreciate your business and look forward to serving you again in the future. Kind Regards, The Acorn Team
Great experience from sales to installation. Chair is easy to use.
Thank you for sharing your positive experience and 5 star review. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded. Sincerely The Acorn Team
From the first call to the home visit, then install, we had nothing but confidence that we choose the right company! Everyone was extremely friendly and helpful in understanding what my aunt needed. From the time we made the call to installation was just one week. Everyone we contacted seemed to care for my aunts safety as much as I do. We are 100% satisfied!
Thank you for sharing your positive experience and 5 star review with us. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality service that exceeds customer expectations, and it’s rewarding to know we have succeeded. Sincerely, The Acorn Team
When the installor left we found that the track is not even while we were using the chair. the chair rocks sometimes and stops because hanging up on the uneven track,
We are sorry that you've had difficulty with the stairlift. Will have one of our team members reach out to you. Thank you for bringing this to our attention. Kind Regards, The Acorn Team
103 reviews matching