🇺🇸Acorn Stairlifts US (acornstairlifts.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The stair lift is for my brother and his wife who are both 93 years old. I contacted your company based on my husband‘s experience with Acorn during his employment at a mobility store in Florida. Beginning with a phone call to your office and the appointment with the estimator, as well as the installation person, they were all wonderful people to work with. My brother and his wife are very happy with the stair lift and the ability to enjoy the lower level of their home again. Every member of the Acorn staff was professional, compassionate and efficient.
Reply from 🇺🇸Acorn Stairlifts US2026-02-16
Thank you so much for your kind review! We are so glad to hear that Team was able to assist you. It is always wonderful to hear that their efforts are appreciated. We will be sure to pass along your feedback to them—they will be thrilled to know they made such a positive impact! We are grateful for your support and look forward to serving you again soon.
Thank you Kindly,
The Acorn Team
B
Bobo Bear · 1 review · Experienced 2026-02-12 ·
★★★★★
Professional stair lift install
Gordon was here on time, was diligent, clean, and polite. Super job!
Reply from 🇺🇸Acorn Stairlifts US2026-02-13
We truly appreciate your feedback and 5 star review. Should you have any further questions or need assistance, we are always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely
The Acorn Team
M
Michael Mann · 1 review · Experienced 2026-02-03 ·
★★★★★
We love our new stairlift
We love our new stairlift. Acorn was competitive, professional and offers a very nice product. We would recommend Acorn to anyone considering a new stairlift.
Reply from 🇺🇸Acorn Stairlifts US2026-02-11
Thank you for taking the time to share your positive experience and 5 star review. We are thrilled to hear that it exceeded your expectations. We appreciate your business and forward to serving you again in the future.
Sincerely
The Acorn Team
C
Chris Shean · 4 reviews · Experienced 2026-02-04 ·
★★★★★
Great product
Friendly sales staff. The representative who came to measure for the device was friendly and professional. The installer was knowledgeable and professional. The stair lift works very well with a small footprint.
Reply from 🇺🇸Acorn Stairlifts US2026-02-12
Thank you for taking the time to leave a thoughtful review. We are delighted to hear that our Team provided you with outstanding service. Your feedback is a great affirmation of their hard work. Should you need any further assistance, please feel free to contact us anytime.
Kind Regards,
The Acorn Team
L
Lynne April · 1 review · Experienced 2026-01-30 ·
★★★★★
Starlift installation and installer review.
The gentleman who installed the Starlift system was extremely professional, and his detailed review on the use of the system was very clear and covered all aspects of its use. He helped us navigate the system before he left and was courteous in answering our questions.
We have used the system only a couple of times, but so far, we are pleased with its performance. Lynne and Gary April
Reply from 🇺🇸Acorn Stairlifts US2026-02-10
Thank you so much for your kind words and 5 star review. We are so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. Best wishes on your new stairlift!
Sincerely
The Acorn Team
Ukeme, my installer, was amazing. He was thorough and so professional. He took the time to explain how to use the stairlift and was very patient.
Thank you for sending him to take care of our project.
Reply from 🇺🇸Acorn Stairlifts US2026-02-10
Thank you so much for your kind words and 5 star review. We are so happy to hear that you had a great experience with Ukeme. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future.
Kind Regards,
The Acorn Team
H
Herbert R. Witz · 5 reviews · Experienced 2026-02-05 ·
★★★★★
A pleasant non pressure stair-life purchase
The salesman (Charles) was pleasant and informative. A phone call to Max helped clarify a few issues. A appointment for installation was made for the day after my conversation with Max. Carlos did the installation as scheduled. He made sure I understood how to use the chair lift. There was no pressure to purchase a Acorn product. This was a pleasant experience
Reply from 🇺🇸Acorn Stairlifts US2026-02-09
Thank you so much for your kind words about Max, Carlos ,Charles and 5 star review! We are thrilled to hear that you are happy with the quality of your Acorn Unit. We take great pride in offering products that meet high standards, and it’s wonderful to know that it met your expectations. Your feedback means a lot to us, and we are grateful for your support. If you ever have any questions or need assistance with anything, we are here to help!
Sincerely
The Acorn Team
L
Linda Fuchs · 1 review · Experienced 2026-01-29 ·
★★★★★
The chair enabled me to go downstairs
The chair enabled me to go downstairs. It was the first time in almost a year. It was everything I expected and more. I have already recommended acorn to an elderly couple in Colorado!
Reply from 🇺🇸Acorn Stairlifts US2026-02-09
Thank you for sharing your positive experience and 5 star review. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality items that exceed customer expectations, and it’s rewarding to know we have succeeded. Best wishes on your new stairlift!
Kind Regards,
The Acorn Team
Excellent service! Everything was explained well and there was no high pressure sell. All our questions were answered. Since the stair lift was installed we are extremely pleased. It meets all our expectations. Thank you to Acorn Stairlift, and we highly recommend your product to others.
Reply from 🇺🇸Acorn Stairlifts US2026-02-03
Thank you so much for your kind words and 5 star review! We are so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out to us.
Sincerely
The Acorn Team
My chair lift from the landing to the basement was bumpy and made me feel like it was catching something on the way up the fellow came out today and told me that was normal, but I hadn’t ever noticed it before and so I went back up and he tightened the screws and said he was sure that that would improve them. After he left and I had to go down to the basement, I can tell you it was just just bumpy as it was when he got to the house.
Reply from 🇺🇸Acorn Stairlifts US2026-02-02
We are sorry that you've had difficulty with the stairlift. Will have one of our team members reach out to you. Thank you for bringing this to our attention.
Kind Regards,
The Acorn Team
I like the fact that I have access to the lower level of my home however I feel the stair lift is not as solid or sturdy as Arrow stair lift I had in our previous house. In my attempts to get to the lower level I feel almost like the chair is leaning forward and I may fall off or the chair may give way. It was considerably lower in price than the Arrow lift however I don't think I can recommend it to others.
Reply from 🇺🇸Acorn Stairlifts US2026-02-02
Thank you for posting a review and we are sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Will have one of our team members reach out to you. Thank you for bringing this to our attention.
Kind Regards,
The Acorn Team
G
Gerald A Pilato · 1 review · Experienced 2026-01-23 ·
★★★★★
The installer Chris was very courteous…
The installer Chris was very courteous and answered all my questions
Reply from 🇺🇸Acorn Stairlifts US2026-02-02
Thank you so much for your kind words and 5 star review. We are so happy to hear that you had a great experience with Chris. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future.
Sincerely
The Acorn Team
R
Richard Butler · 1 review · Experienced 2026-01-22 ·
★★★★★
Great experience
Great experience from beginning to end. From salesman to installation we had great service with nice people.
Rick Butler
Reply from 🇺🇸Acorn Stairlifts US2026-02-02
Thank you for the 5-star review! We are glad you had a great experience and look forward to seeing you again. We appreciate your feed back and look forward to assisting with any concerns you may have in future. Your rating means a lot to us. Best wishes on your new stairlift!
Sincerely
The Acorn Team
A
Alan Elzer · 2 reviews · Experienced 2026-01-21 ·
★★★★★
The installation was very professional
The installation was very professional, installer did good job explaining how things worked, cleaned up after himself in a professional way.
Reply from 🇺🇸Acorn Stairlifts US2026-01-30
Thank you for your 4 star review. We are happy to know you had a good experience. We are always looking for ways to improve and ensure that every visit exceeds your expectations! Thanks again for your support. Best wishes on your new stairlift.
Kind Regards,
The Acorn Team
L
Lee Greenlee · 1 review · Experienced 2026-01-20 ·
★★★★★
The timing for having our stairlift…
The timing for having our stairlift installed and the professionalism with which ot was installed was excellent. It fits our needs and house very nicely. I was disappointed about one thing. When I purchased the stairlift I was assured that the cord at the top, in our main room was to be white to blend in with our white baseboards. However, it is black with a black box which stands out very unattractively in our livingroom.
I am very displeased with this since I made sure to ask about it and was assured by the salesman that it would be white. Very disappointing!
Reply from 🇺🇸Acorn Stairlifts US2026-01-29
Thank you so much for your kind words and for taking the time to leave a 5 star review. Your feedback means a lot to us, and we are grateful for your support. We will investigate on our end to see if anything can be done to address concern, thank you for bringing it to our attention. If in future you ever have any questions or need assistance with anything, we are here to help! Best wishes on your new stairlift.
Sincerely
The Acorn Team
S
SALLY CAMP · 3 reviews · Experienced 2026-01-19 ·
★★★★★
Acorn Stairlift Does What They Say!
The Acorn Stairlift Company has followed through with everything the personable salesman told me. He explained all of my options and let me decide. No pressure...no hurry to get through with my appointment and get on to the next. The installer was very careful to get the lift installed in the safest manner without any damage to my existing staircase. His explanation of the correct/safe steps in using the lift was clear and concise. He then had me use the lift to be sure that I understood his directions. I was able to complete the purchase with the installer; I didn't have to leave my home for any of this process! The final price was just what I had been told - no surprises - and I have used the lift daily since the installation. It works beautifully and I am happy with the choice to work with Acorn Stairlift.
Reply from 🇺🇸Acorn Stairlifts US2026-01-27
Ms.Camp thank you so much for your kind words and 5 star review. We are thrilled to hear that you are happy with the your unit. Your feedback means a lot to us, and we are grateful for your support. If you ever have any questions or need assistance with anything, we are here to help. Best wishes on your new stairlift!
Sincerely,
The Acorn Team.
B
Bruce Parks · 3 reviews · Experienced 2026-01-16 ·
★★★★★
Changing my life!
Quick, effective, and polite. Jim was great. He answered all my questions. Also made recommendations that help me decide. I use to go downstairs 2-3 times a week. Now I go 4-6 times a day. Has really changed my life!!
Reply from 🇺🇸Acorn Stairlifts US2026-01-26
Thank you so much for your kind words about Jim and 5 star review! We are thrilled to hear that you are happy with the quality of your Acorn Unit. We take great pride in offering products that meet high standards, and it’s wonderful to know that it met your expectations. Your feedback means a lot to us, and we are grateful for your support. If you ever have any questions or need assistance with anything, we are here to help!
Sincerely
The Acorn Team
D
Don · 2 reviews · Experienced 2026-01-21 ·
★★★★★
I have been an owner of an Acorn…
I have been an owner of an Acorn stairlift since 2014. Now that my wife has passed I tried to keep up the maintenance plan but it has become totally out of hand what they want you to pay. I can't pay $345 a year for a plan that pays for nothing more than a serviceman coming to my home. I haven't used the lift in four years and refuse to pay their rediculous prices,
Reply from 🇺🇸Acorn Stairlifts US2026-01-23
Thank you for sharing your feedback. We'd like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at [email protected]? We look forward to hearing from you.
Sincerely,
The Acorn Team
D
David Doll · 1 review · Experienced 2026-01-11 ·
★★★★★
GOOD, FAST, and CHEAP
I look for three simple things, GOOD, FAST AND CHEAP. The Acorn is a high quality, rock solid machine that also looks good. Service was prompt, and the installation took less than 5 hours. We have a complex, curved staircase. The Acorn price came in $8,000 less than their nearest competitor.
Reply from 🇺🇸Acorn Stairlifts US2026-01-22
Thank you for the fantastic 5 star review! We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team.
Tyric Phillips was very knowledgeable impatient in dealing with me. He explained everything that he was doing. The Acorn commercial even came on while he was here.
Reply from 🇺🇸Acorn Stairlifts US2026-01-22
Thank you so much for your kind words and 5 star review. We are so happy to hear that you had a great experience with Tyric. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future.
Kind Reagards,
The Acorn Team
