🇺🇸Acorn Stairlifts US (acornstairlifts.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
John Chandler · 3 reviews · Experienced 2026-03-24 ·
★★★★★
Excellent choice
The complete experience was exactly as I had expected. Installation was quick, operation was simple, and everything works as advertised. The hardest part so far is learning not to leave things on the stairs to carry upstairs later.
Reply from 🇺🇸Acorn Stairlifts US2026-04-02
Thank you for taking the time to leave such a positive review. We are delighted to hear that your service experience was exactly what was needed. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we are on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Sincerely,
The Acorn Team
The salesman and the installer were both very professional, knowledgeable and very helpful.
Reply from 🇺🇸Acorn Stairlifts US2026-03-30
We truly appreciate your feedback and your trust in our team. Our team works hard to ensure we deliver service that exceed customer expectations, and it’s rewarding to know we have succeeded. Should you have any further questions or need assistance, we are always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely,
The Acorn Team
C
Carmen Pujols · 5 reviews · Experienced 2026-03-24 ·
★★★★★
REPLACING FAULTY CHAIRLIFT
My 2014 chairlift one was dying the other died. I had to purchase 2 new carriages. I had chairs and rails so just carriages. From the very first call I made to the last. Customer service was 5 star.The telephone service was perfect, understood my issue and directed me to proper person/dept. The technician Jacob, and Daniel were awesome. The heard my issues dealt with them, cleaned up after themselves, I can't say enough how grateful I am to have used ACORN again. Staff is wonderful. I am happy with my two new carriages. Thank you , a happy customer
Reply from 🇺🇸Acorn Stairlifts US2026-03-25
Thank you Ms.Pujols for positive review.We are so glad to hear that Jacob,Daniel and the team was able to assist you. it’s always wonderful to hear that their efforts are appreciated. We will be sure to pass along your feedback to them—they willl be thrilled to know they made such a positive impact! We are grateful for your support and look forward to serving you again soon.
Sincerely,
The Acorn Team.
M
Michael Beltrami · 1 review · Experienced 2026-03-11 ·
★★★★★
Fantastic tech with great customer service!
The tech that installed the stairlift (we think his name is Cameron Watts) was absolutely fantastic! He was friendly, knowledgeable, task oriented and explained to us how to use it and had me take a test drive. There aren't enough words to express how much we appreciated him and his customer service.
Reply from 🇺🇸Acorn Stairlifts US2026-03-19
Thank you for the fantastic 5 star review! We ae absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team.
My experience with Acorn has been the single most frustrating, disappointing, outrageous experience I have had with any service company. They will not come and service our broken stair lift. They have given us the runaround, repeatedly asking for measurements and photos, and then telling us they cannot find them, open them, or just don’t know what we’re talking about. They finally sent a serviceman out after I complained all of her social media, and he had the wrong account, was prepared to service another kind of stair lift, and the main office said we had to start a new account because they can’t find our photos, again. Clearly, they are looking to sell stair lifts, but do not care what happens to them afterwards they will not service their product.
Reply from 🇺🇸Acorn Stairlifts US2026-03-17
Thank you for taking the time to share your feedback. Acorn regrettably missed the mark on handling your service needs. We will reach out today to go over how we can assist. A post mordem will be completed so that we can coach and train as needed to prevent this from happening in the future. Sincerely, The Acorn Team
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Roger Romesberg · 1 review · Experienced 2026-03-02 ·
★★★★★
Installation was good
Installation was good. Rail joints are rough ,giving a bumpy ride in spots. All in all ,pleased with product.
Reply from 🇺🇸Acorn Stairlifts US2026-03-12
Thank you for your feedback. We are happy to know you had a good experience. We are always looking for ways to improve and ensure that every visit exceeds your expectations! Thanks again for your support. Best wishes on your new stairlift.
Kind Regards,
The Acorn Team
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Susan · 2 reviews · Experienced 2026-03-04 ·
★★★★★
The installer was friendly and…
The installer was friendly and explained how to safely use the lift.
Reply from 🇺🇸Acorn Stairlifts US2026-03-13
Thank you for sharing your positive experience and 5 star review. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded.
Sincerely
The Acorn Team
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Warren · 1 review · Experienced 2026-03-02 ·
★★★★★
From the surveyor making the estimate
From the surveyor making the estimate, to the several phone talks with Acorn, to the installation by Jared, all was extremely well done. Very, very pleased.
Reply from 🇺🇸Acorn Stairlifts US2026-03-11
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!
Sincerely
The Acorn Team
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Barbara Andreassen · 2 reviews · Experienced 2026-02-25 ·
★★★★★
The installer Dean was the best
The installer Dean was the best. Fast and neat.
Reply from 🇺🇸Acorn Stairlifts US2026-03-06
Thank you for sharing your positive experience with Dean and 5 star review. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded.
Sincerely
The Acorn Team
J
Joe Veto · 2 reviews · Experienced 2026-02-24 ·
★★★★★
Your company is everything you say it is.
Your company is everything you say it is. From your sales staff to your installer. Your company knocked it out of the park. We truly love our chairlift which has enhanced our capability for a better life in our home. The professionalism was superb!
Reply from 🇺🇸Acorn Stairlifts US2026-03-05
Thank you for the fantastic 5 star review! We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we hvave succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team
R
Ronald Rondeau · 1 review · Experienced 2026-03-04 ·
★★★★★
Everything from first contact to…
Everything from first contact to estimator and installation was professional. Unit fits my needs perfectly. Highly recommend Acorn stairlifts.
Reply from 🇺🇸Acorn Stairlifts US2026-03-05
Thank you so much for your kind words! We are so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we havemet your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there is anything else we can do for you, don’t hesitate to reach out to us.
Best Wishes,
The Acorn Team.
L
Linda R Taylor · 1 review · Experienced 2026-02-23 ·
★★★★★
not afraid of my stairs anymore
salesman and the installer great people to work with
i am very pleased so far and greatly needed
Reply from 🇺🇸Acorn Stairlifts US2026-03-03
Thank you for taking the time to share your positive experience and 5 star review. We appreciate your business and look forward to serving you again in the future.
Sincerely
The Acorn Team
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Paul Parker · 1 review · Experienced 2026-01-28 ·
★★★★★
Great sales
Great sales. A very good presentation. All questions were answered honestly and completely. Installation tech was super and very efficient. A really nice man
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Reply from 🇺🇸Acorn Stairlifts US2026-03-02
Thank you for sharing your positive experience with and 5 star review. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality items that exceed customer expectations, and it’s rewarding to know we have succeeded. Best wishes on your new stairlift!
Kind Regards.
The Acorn Team
T
Tom · 1 review · Experienced 2026-02-18 ·
★★★★★
Great Service
Great Service, do sub-out on delivery and install. Thorough education on use and codes.
Lift has changed our lives.
Reply from 🇺🇸Acorn Stairlifts US2026-02-25
Thank you for the 5-star review! We are glad you had a great experience and look forward to seeing you again. We appreciate your feed back and look forward to assisting with any concerns you may have in future. Your rating means a lot to us. Best wishes on your new stairlift!
Sincerely
The Acorn Team
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Mary Milbert · 1 review · Experienced 2026-02-13 ·
★★★★★
He showed me everything
Reply from 🇺🇸Acorn Stairlifts US2026-02-24
Thank you for your positive review. We are happy to know you had a good experience. We are always looking for ways to improve and ensure that every visit exceeds your expectations! Thanks again for your support. Best wishes on your new stairlift.
Kind Regards,
The Acorn Team
T
Taylor · 1 review · Experienced 2026-01-23 ·
★★★★★
Awesome Total Customer Experience!!!
Reply from 🇺🇸Acorn Stairlifts US2026-02-23
We truly appreciate your feedback and 5 star review. Should you have any further questions or need assistance, we are always here to help. We look forward to serving you in the future.
Thank you,
The Acorn Team.
M
Mary MML · 1 review · Experienced 2026-02-10 ·
★★★★★
3 stair lift companies…
I had researched 3 stair lift companies and Acorn was the only one to contact me. The stairlift is for my husband who has Parkinsons. We were impressed with the representatives knowledge and the installers workmanship. In the end, the stairlift was more money than we thought, however, we feel safe in knowing it will last many years and is well built.
Reply from 🇺🇸Acorn Stairlifts US2026-02-18
Thank you for taking the time to leave such a positive review. We are delighted to hear that our service surpassed your expectations. Providing high quality service is at the heart of everything we do, and your feedback reassures us that we are on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Sincerely
The Acorn Team
S
Sharon · 1 review · Experienced 2026-02-06 ·
★★★★★
Quality and Profesional
Everyone was polite and knowledgeable.
Installation went in without a hitch.
Reply from 🇺🇸Acorn Stairlifts US2026-02-16
We truly appreciate your feedback and 5 star review it means alot to us. Should you have any further questions or need assistance, we are always here to help. Thanks again, and we look forward to serving you in the future! Best wishes on your new stairlift.
Sincerely,
The Acorn Team
j
jane · 1 review · Experienced 2026-02-12 ·
★★★★★
ur info on the net said u could…
ur info on the net said u could install the next day=not so u booked out 3wks I needed the acorn immediately having just had heart surg=so pls cancel. thk-u
Reply from 🇺🇸Acorn Stairlifts US2026-02-16
Thank you for sharing your feedback. We would like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at [email protected]? We look forward to hearing from you.
Sincerely,
The Acorn Team
J
Jerry Haas · 1 review · Experienced 2026-02-06 ·
★★★★★
Good Decision To Have Acorn Chairlift
Steve was so helpful in all ways to give me the information so I could understand everything to help me make my decision. Great guy. Then Jeff came & installed our chairlift & was also just great - did a really good job & informed us of the what to do & what not to do & gave us all paperwork & let us operate the chairlift a few times & went over everything with us. We are happy.
Reply from 🇺🇸Acorn Stairlifts US2026-02-16
Thank you for taking the time to leave such a thoughtful 5 star review. We are delighted to hear that Steve and Jeff provided you with outstanding service. Our team consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.
Thank you Kindly,
The Acorn Team.
