Joyce NybergUnited States · 1 review · Experienced 2026-08-11 ·
Quick response to our needs
Quick response to our needs. Paul actually went above and made sure we had more O2 than we had available before and would not run out. Very nice person.
About Adapthealth
Data updated- Website
- adapthealth.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 0% (0/35)
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About this business
AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.
Written by the business, not verified by us.Is Adapthealth legit?
Adapthealth (adapthealth.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and medical technicians are incredibly helpful, professional, and thoroughly explain how to use every piece of medical equipment. Consumers also appreciate the prompt delivery and seamless setup of essential devices provided by courteous and respectful drivers. Many individuals note that interactions feel personalized and comfortable, making the overall process much easier to manage. However, some people mentioned frustrating challenges regarding unexpected billing practices, insurance authorizations, and delayed responses from support teams. A few consumers experienced difficulties reaching helpful representatives or receiving contradictory explanations regarding their paperwork and supplies.
Auto-generated from all reviews of this business. For reference only.What people say
The service technician was great.
Ledia HaftuUnited States · 1 review · Experienced 2026-08-07 ·
Unreliable
Unreliable. Unprofessional.
Roseann MannaUnited States · 1 review · Experienced 2026-08-10 ·
Explained what every part of machine…
Explained what every part of machine does and what my responsibility were i including my portable. James was very nice ,and answered all my questions
She’s always great woman to work with
Danna CulpepperUnited States · 1 review · Experienced 2026-08-05 ·
I've never seen such disorganization
I've never seen such disorganization. This time, I made a order for oxygen on Wednesday. I was told it would be delivered on Thursday, then Friday, then Monday. Each business day there was no delivery. Finally this morning I was told there was no one to deliver my oxygen. This is so unacceptable.
Very nice tech
My tech was very nice and attentive. Thank you for a really good experience. Allways nice and kind, thank you
Fast and Reliable!
Easy to speak to a real person and one that actual cares about your issue! I've never had a bad experience contacting Adapthealth about any issues. They are also very responsive and waste no time helping. When my oxygen concentrator started making noises, they were here quickly and made the necessary repairs. Excellent service!
Person was polite and respectful and…
Person was polite and respectful and answered all questions Thank you
Matt was extremely helpful and…
Matt was extremely helpful and knowledgable! He is exceptionally pleasant and friendly. Matt deserves a big fat raise!
Excellent in person service.
If you reach American phone support the process goes smoothly. The offshore phone support is terrible. I am blessed with a fantastic on the road delivery person who comes across as super professional and very caring. It feels like he knows exactly what my needs will be before I do. He makes up for the poor phone line experiences.
Employee was very nice and helpful
Employee was very nice and helpful, had lots of useful information. Made sure I was comfortable. He knew I was clostauphobic and had piercings so made sure the mask fight comfortable and allowed me to try on options to best fit my needs.
bobbie chapinUnited States · 5 reviews · Experienced 2026-08-11 ·
Drivers are always polite and…
Drivers are always polite and respectful thank you for such good service
Kimberly was very patient and…
Kimberly was very patient and understanding. She took the time to make certain I was "clear on the concept."
Fred J. DeVitoUnited States · 1 review · Experienced 2026-08-09 ·
Disappointed
Adapthealth has a group of phone terrorists who consistently call about reordering supplies. A few times at 8:00am! Today I called because I left my machine at my other house to see if I could borrow one for three days. The representative said "we don't do that". I said "your company is full of it. No empathy, concern, or caring".
Multiple issues and I as far as I am…
Multiple issues and I as far as I am concerned, nothing but a scam. They mis-shipped my order and then billed me twice. We all wonder why our insurance is so high and always blame the insurance companies, but we never pay attention to the companies that are truly scamming us all. I give you adapt health. This is multiple times and customer service knows nothing (and is in a foreign nation to add to the lack of concern). Pay attention and don't let it go unnoticed.
Thank you LENORE!!
Lanore!! She Was great!! She immediately understood my "smothered " feeling with my mask & found a solution!! Just used my BIPAP machine &wore my new mask that night for the first time in almost 5 months! What a difference!! Thank you Sweetie!! I really appreciated your patience & hard work!!
Worst billing department ever
Their billing department has no clue what they are doing. They can’t explain anything surrounding the bill and what you are getting billed for. Third month in a row trying to get something straightened out and they have no answers.
Jorge was terrific
Jorge was terrific. He was knowledgeable, patient, caring and delivered the information well.
BEWARE!
I was referred to Adapthealth by my ENT for CPAP equipment. I research everything and read reviews on numerous platforms, mostly negative like here! Plust the fact that they repeatedly wanted my credit card number before they'd proceed! RED FLAG! Now, upon reviewing my insurance claims I see Adapthealth submitted and got paid for a claim for DIABETES SUPPLIES!! Nobody ordered anything and I NEVER received anything!! This was reported to my insurance company today as a possibly fraudulent claim!!
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