Adapthealth

David very personable and patient

David very personable and patient, and sure knows his stuff!,

Marion SterlingUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-05

The delivery driver was knowledgeable…

The delivery driver was knowledgeable courteous and very informative!

Great service, and great product

Shaq’s professional and friendly service was above and beyond. He walked us through all the functionality of the product and answered all questions we had.

Nathan was excellent and knew exactly…

Nathan was excellent and knew exactly what He was doing which I appreciated. He disassembled the hospital bed easily and removed both the Barton chair and the bed. The pickup of these items was quick and clean.

Judy OrtizUnited States · 1 review · Experienced 2026-08-04 · Posted 2026-08-05

I appreciate that customer service was…

I appreciate that customer service was a real live person who promptly set up a service call. Leo called before arriving and was very professional, checking to be sure the replacement machine worked correctly and reviewed how to use it and possible little glitches to check on ( canola tubing bending and cutting off supply). Very pleasant .

He was amazing and so accommodating

He was amazing and so accommodating. He took a video showing us how everything works. Give this man a raise!! He went above and beyond

Marc SchmidtUnited States · 1 review · Experienced 2026-08-04 · Posted 2026-08-04

Tried to get help with their app which…

Tried to get help with their app which wouldn’t let me order. I contacted support and was told they couldn’t help me since I already ordered. I asked why they couldn’t figure out why and I kept getting the same answer. I asked for a supervisor and tried to tell them that it didn’t make sense to me that they couldn’t figure out why I couldn’t order. I was told they explained this to me and hung up on me. Recontacted them and was told they would all in an hour. Terrible

RobinUnited States · 1 review · Experienced 2026-08-04 · Posted 2026-08-04

He called before he got here to let me…

He called before he got here to let me know he was on his way. He sent pic of himself to let me know what he looked like so I wouldn't be afraid. He rang door bell when he got here to let me know it was outside. He was courteous.

Everything was explained in detail and…

Everything was explained in detail and we left with no questions.

Michael BrooksUnited States · 2 reviews · Experienced 2026-08-03 · Posted 2026-08-03

These are the most incompetent people…

These are the most incompetent people I've ever spoken to. I was transferred 10+ times and on the phone for over an hour. They just keep sending you back to the automated menu. SO frustrating

I got better instructions on air tank…

I got better instructions on air tank and portable oxygen concentrator. John was very helpful in answering my questions about the equipment we are using. He changed the filter that I was concerned with and showed me the hepa filter on the large oxygen concentrator and explained when it should be changed. Thank you.

Representative was very polite

Representative was very polite, professional, and explained and/or demonstrated the equipment.

Excellent service she gave me a lot of…

Excellent service she gave me a lot of information that the other company didn’t and I felt comfortable to maybe return later on after a while, but she was fantastic. She knew everything about the machines what was wrong with the ones that the other company had told me and she said she could fix it.

Nice technicians, terrible waste

We had great experiences with the service technicians and the bed was fine, but it was a tricky process returning it. I had to call a few times and fill out a form. But the more disturbing issue is learning that the mattresses are tossed out, rather than re-covered and reused. That is egregious and unnecessary waste.

Cynthia WardUnited States · 1 review · Experienced 2026-08-03 · Posted 2026-08-03

Caring and generous service

We visited the Adapthealth in Shalotte, N.C. when my mom forgot a piece of her cpap machine while we were traveling. The staff were so friendly and helpful and got us exactly what we needed so quickly. It’s such a relief to find such human and caring help when you’re in a stressful situation.

Susan BlakeUnited States · 1 review · Experienced 2026-08-03 · Posted 2026-08-03

Unable to get supplies . . .

I have been in a frustrating spin for 4 months trying to receive my CPAP supplies. Called repeatedly only to hear the same info that they will contact my health care providers to get the current prescription. I call the health care providers who say either "never contacted" or were emailed with a providers name that was not the person I saw for prescription. Today, I again gave Adapt the correct provider's name and clarified that the person I was speaking with at Adapt would take of this correctly. Only then I was told that this was not his responsibility but gets passed on to "processing" where apparently the confusion continued to happen. Asked for a supervisor, hopefully this info will now be sent to the right person.

Cody was very nice

Cody was very nice. Took care of the issue straight away.

Fast service with a smile.

Centrika Johns(MET) was so sweet and…

Centrika Johns(MET) was so sweet and professional she explained everything so well, she was definitely a light for our family. She picked up the equipment and today was a success.

A+ service

Chris was extremely knowledgeable and explained everything on a level that I could understand it. Very pleasant gentleman to deal with.