AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.
Written by the business, not verified by us.Adapthealth (adapthealth.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and medical technicians are incredibly helpful, professional, and thoroughly explain how to use every piece of medical equipment. Consumers also appreciate the prompt delivery and seamless setup of essential devices provided by courteous and respectful drivers. Many individuals note that interactions feel personalized and comfortable, making the overall process much easier to manage. However, some people mentioned frustrating challenges regarding unexpected billing practices, insurance authorizations, and delayed responses from support teams. A few consumers experienced difficulties reaching helpful representatives or receiving contradictory explanations regarding their paperwork and supplies.
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She took her time to correct the order error that I had. Looked up and produced the correct replacement Cpap item and gave me instructions on how to use the online app,
Erik is always very nice and thorough during my appointments and making sure that my mask and machine is working and the right fit
Thanks for the walkthrough David.
Provided as promised. Called ahead to deliver. Explained how to use all parts of the wheelchair. Polite.
I had a great experience. Eva-Lyn was able to fit me into her schedule after my follow-up appointment to give me and fit me into a new mask. She is really knowledgeable and takes the time to explain everything thoroughly. I highly recommend
He was very respectful every thing I needed he gave them to me and completed his job for delivery with honesty and respect...I appreciate your help and services,thank you ,I give a 5 but 100 percent on my end...
I was on hold 15 minutes twice today with the national phone number. It used to be easy to contact Fletcher Medical. This new company set up is flawed. The set appointment time was miscommunicated and Jeremiah came at 11:00 am when I was at an appointment. Jeremiah was the only good thing about this experience! Going national has resulted in worsened customer service.
Justin was great and explained how to adjust the legs to the right size and extra accessories
Jennifer took the time to explain why and how to use the mask properly.
They are amazing great group of people that goes the extra mile to take care of those in need .. thank yaw
Great response time from ordering replacement O2Tanks in the morning to their delivery later that day.The delivery technician always has a great attitude and professionalism in all of his tasks.
Outstanding caring service, entire staff are amazing!
The first experience was great but we're just getting started. Time will tell.
Their bills are unclear, and misleading. I had the company send me a bill for $360 for supplies, 7 months after they had already charged me a lesser amount for the products in error. The bill showed charges for the tubing replacement at $72.54 but the tubing at full price on their website is $49. It was the same for all items listed on the $360 invoice. Plus, they had already billed me a lower amount previously for the SAME ITEMS, inflating the cost to me even more. When I called to ask she said the bill was just an estimate. Why would you send someone an estimated bill higher than you charge on your website? In what circumstances would that ever be the amount? Seems fraudulent to me. I truly wonder if they would have charged me those prices if I hadn't called them. When asked why it took so long to get me this bill, they said they just received back my EOB from my insurance. I asked if I had any other open claims. The response was no, so why would this claim take so long? In my opinion this means someone on their end screwed up, not me. In addition, I have found their prices to be higher. I found the cost for my headgear replacement parts much cheaper at another site. I spent over an hour trying to get them to "price match" like their company says but instead sat on hold for over 30 minutes. When someone finally answered it was the CPAP shop, instead of adapt health marketplace. This company is a JOKE Also, I got new insurance 2 months into my rental to own period. As a result, the rental period had to start over meaning I'm ending up paying more for the machine than if I purchased it outright. I'm essentially being penalized for having a new insurance provider. Shouldn't it be about the cost of the machine? Thank goodness it was only two months in or I could have been paying double the cost of the machine. Maybe this is standard practice but it seems shady to me. The people at the Adapt Health when I got my machine were very nice and friendly. Overall my issue is with their hidden billing practices and poor customer service.
Customer service is awesome. You get the information into terms you can understand. I am always learning. I am very appreciative of the assistance and kindness. I receive every time I go.
Jeremiah, who managed the delivery and set up of the critical care equipment we needed, was spectacular in every way. He was polite, considerate, focused, highly skilled at his job, and completely professional. The company itself provided five-star service, but Jeremiah's service would have earned a sixth star if that were possible. It was a great experience, and we sincerely thank everyone who made it happen.
Greg was great! He made the environment feel comfortable and calm. Explained everything in detail so that I would understand. He was patient with my questions. I would highly recommend going to Greg when getting set up for your first machine.
Nik was absolutely wonderful. What was not wonderful was your app and while I was typing they would drop the chat. What was not wonderful was that your phone line is not open very long (10:00-4:00). Also, that I recd a call on Wed telling me two days to receive my device and then on Thurs another call stating two days. I couldn’t breathe and needed the dme immediately. When I told two different call reps that I was told two days from Wed, they both denied this. Spoke with a Supervisor named Rachel. She told me that my tracking number was correct and that fed ex and ups deliver on the weekend. Then I recd a text stating the tracking number and that it would be delivered on Monday! Absolutely terrible. After 10, yes that’s right 10 phone calls I got the device. Biggest problem was communication. Nobody told me that my husband could go to pick the device up at the local place.
Kenneth made everything seamless. He brought my equipment to the hospital and was even sitting and waiting for me to be brought down for discharge. He then walked to the truck and helped load the equipment. This company goes above and beyond. That was very helpful after having major surgery.
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