AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.
Written by the business, not verified by us.Adapthealth (adapthealth.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and medical technicians are incredibly helpful, professional, and thoroughly explain how to use every piece of medical equipment. Consumers also appreciate the prompt delivery and seamless setup of essential devices provided by courteous and respectful drivers. Many individuals note that interactions feel personalized and comfortable, making the overall process much easier to manage. However, some people mentioned frustrating challenges regarding unexpected billing practices, insurance authorizations, and delayed responses from support teams. A few consumers experienced difficulties reaching helpful representatives or receiving contradictory explanations regarding their paperwork and supplies.
Auto-generated from all reviews of this business. For reference only.Adapthealth are absolute criminals. They send out bills with an already inflated price but then send bills marked up 600% to your insurance. If it was not medical they would be in prison for extortion, racketeering and insurance fraud. Avoid them like the plague
The service that Christine gives is A1. She knows what she is talking about. She makes us very comfortable with the equipment. She is just a very good person to have on my sons team of professionals. She is very nice and courteous at all times. It is definitely a pleasure seeing her every month
Outstanding service. The delivery driver is great
It was easy to schedule an appointment with a therapist to review the operation of my CPAP device and proper use of the mask. She was very professional and addressed all my questions.
The least organized vendor with whom I have ever dealt. I get both diabetic and apnea supplies. I place an order online and get a call from an overseas support person a week late who verifies my 10 year old information that never changes that would be about the twentieth intake session I had with these guys. They say things will ship but they don't know what they are talking about. A week later I have to call in. I end up talking to 5 people each of whom I have to explain who I am and why I'm calling. It turned out I had not placed an order in 6 months and when that happens you can't order online you have to call your local Adapthealth location. Why didn't the online portal tell me that 2 weeks before? With these guys one hand doesn't know what the other hand is doing. I need cpap supplies not a part time job repeating myself over and over again. Their app and their systems are totally sub par and what they offers does not come close to user friendly service.
Overall, everything went great with the delivery attitude. Wise explaining to me how to use it wise. I definitely appreciate it, and will use it again. Overall. If I have to ever use it again.
Toni was very nice and explained everything well. I feel comfortable with how the CPAP fits
I may have omitted my 5 - star review in my previous post, but my whole experience at AeroCare Home Medical @ the 901 Leuda location in Ft. Worth was above and beyond my expectations. The representative, Mel Cuevas, was very knowledgeable and informative. She thoroughly covered everything I needed to know about my new machine. AeroCare is blessed to have such a dedicated representative and I highly recommend them for your medical supply needs. ⭐️⭐️⭐️⭐️⭐️
Jimmy is an outstanding respiratory therapist. He cares about each patient and loves his career. His customers service skills are on point. He exudes kindness, shows empathy, and explains everything in terms that the patient can understand. He is definitely an asset to the Adapt family. Highly recommend him, without reservations.
Davy was well spoken and apparently has a lot of knowledge and dictates what’s expected to remain compliant with machine and health system. Davy was able to answer any questions we had in class and gave us an opportunity to call him for any suggestions or support to maintain healthy sleep and machine set ups we aren’t familiar with. Davy did a seminar of teaching us how to use machine and wear the mask . Thank you kindly Davy !!
Wasn't impressed with the customer service rep. They were prompt to replace my husband's concentrator on the same day we called. No one has ever provided information on the care and/or maintenance of any of the concentrators that we have had. We'd like to assist with proper maintenance but no one has ever bothered to share it with us.
I was happy with the help I received everything was explained and fitted properly i
Tristen was very friendly and very knowledgeable about the equipment, she patiently walked me through the options and instructions
Ray Walker came to pick up the Wheelchair since we did not find it user friendly. And, Ray was very patient, understanding, and professional in his approach. He took the time to understand our issues and offered suggestions and alternatives.
The office sent the wrong tanks even though I spoke with a representative to ensure that the correct tanks were sent. Marquis the delivery driver corrected the issue and returned the following day with the correct tanks. Marquis is very knowledgeable and professional you should be very proud to have that young man as an employee.
Adapt Health had called numerous times after I told them to stop. They were trying to get my insurance information to set up a CPAP machine without providing me the information of who was requesting it. I was told by a J. that it was the HIPPA Law and this was the reason she could not provide me with the doctor who was requesting it. After this initial call it was nonstop 2-3 times daily via email, text, or calls. After the seventh day of calls, an individual C. stated that he was from Adapt Health and he had my CPAP machine ready and again needed information from my insurance. I informed him I still don't know who the requesting doctor is and he decided to give me the name and the results of my test. I responded by stating, "Again I will not give any information until my doctor calls me". Later that day I received a call from my doctor's office saying that I had called them requesting my results, (which was false). Someone from Adapt Health had called my doctor's office impersonating me as if I wanted my results. If this is how they practice, I will be seeking out for an attorney.
Iris was very helpful and very knowledgeable
Called the company to pay the $150 upgrade charge for my father's fully automatic hospital bed and air mattress. When I first call, I was asked if I wanted to participate in a survey. I chose not to, after being on the phone for over an hour and sent to the Philippines for customer service with a poor English-speaking person I was finally sent to Allison in the scheduling department. Allison took my credit card number and ask if I wanted to participate in "auto pay" my reply was - no. She stated I did not have a choice that I had to participate. I asked why the question was presented to me if I didn't have a choice. Her reply "my apologies, I will check with my supervisor to see if I could opt out." I told her I would like to participate in the survey, I also asked to speak to her supervisor only to be told she was not available but would call me later that afternoon. As of yet Christina in the scheduling department has not called me. I I hope Cardinal Health buys out the entire company. Adapthealth is unorganized and untruthful to its customers. Our delivery guy Harry was the BEST!
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