AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.
Written by the business, not verified by us.
Is Adapthealth legit?
Adapthealth (adapthealth.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and medical technicians are incredibly helpful, professional, and thoroughly explain how to use every piece of medical equipment. Consumers also appreciate the prompt delivery and seamless setup of essential devices provided by courteous and respectful drivers. Many individuals note that interactions feel personalized and comfortable, making the overall process much easier to manage.
However, some people mentioned frustrating challenges regarding unexpected billing practices, insurance authorizations, and delayed responses from support teams. A few consumers experienced difficulties reaching helpful representatives or receiving contradictory explanations regarding their paperwork and supplies.
Auto-generated from all reviews of this business. For reference only.
What people say
M
MaxUnited States · 1 review · Experienced 2026-07-22 ·
★★★★★
Dad with baggage lol
I am beyond satisfied with how my appointment went. I had a sitter cancel on me, so I had to bring the baby with me. I was late and my daughter demands a lot of attention. The doc made me at ease reassuring the minor tardy was ok. She then was able to give me perfect consultation... ALL WHILE PLAYING WITH MY BABY!!! I genuinely have never left a medical appointment feeling that good, She was truly amazing. I felt like she was family and we obviously just met. I am so grateful for the doc and Adapt Health
Diane CarrollUnited States · 1 review · Experienced 2026-07-22 ·
★★★★★
Very nice set up and explained and…
Very nice set up and explained and answered my question's
David “Dave” FryeUnited States · 6 reviews · Experienced 2026-07-22 ·
★★★★★
Experience was very great
Experience was very great ,
D Frye
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Steven SmithUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
Julie was a great help and very…
Julie was a great help and very pleasant to work with when she brought my new aff flow vest. She had everything she needed to get the job done. Was happy seeing her for a second time as Julie was the person I first met at the hospital when she made it a priority to deliver my bypass unit and explain how to hook up mask and use unit. Very sweet lady and I enjoyed making a new friend through this journey. Thanks Julie great job
Jean RandolphUnited States · 1 review · Experienced 2026-07-21 ·
★★★★★
Air seems 11
Everyone was very friendly and knowledgeable
duane korslundUnited States · 1 review · Experienced 2026-07-21 ·
★★★★★
John was very professional and customer…
John was very professional and customer oriented. He was truly interested in the issues I was having and resolved them.
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Luanne AndrewsUnited States · 1 review · Experienced 2026-07-20 ·
★★★★★
Very knowledgeable presenter.
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Tammy ShepherdUnited States · 1 review · Experienced 2026-07-21 ·
★★★★★
Gloria did a great job explaining…
Gloria did a great job explaining everything about my new CPAP machine.
Thank you.
Chyrese SmithUnited States · 1 review · Experienced 2026-07-20 ·
★★★★★
Dr. John Redmond Orthopedic Surgeon .
Dr. Redmond and his team at Ascension St. Vincent South was very professional and absolutely wonderful! From Reception, Assistants, Nursing Staff, Patient transport, Therapist and Anesthesiologists, everyone was very thorough in explaining each aspect of my surgery. I highly recommend Dr. John Redmond, as he was highly recommended to me. Thank you.
Lorraine DiDio,oefUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
Totally unhappy
I have been a customer for 2 months. The first month was a complete disaster. Took three weeks and many phone calls to finally get my order, which was then incomplete. I had to purchase supplies through amazon because they obviously could not fill a prescription order that had insurance approval. Month 2 has been no better, they never contacted me to say they had a problem. I called them and they said I didn’t have insurance authorization, which I did. My insurance company got involved and today I received my INCOMPLETE order! When I called them they said it wasn’t approved by my insurance. I called my insurance company and again now they are going to send the rest of my medical supplies. So far I would give them zero stars. Horrible service, contradictory explanations and I am now a more than a week past needing my supplies.
Karen DinkelUnited States · 1 review · Experienced 2026-07-15 ·
★★★★★
Both staff member
Both staff member, Latosha and Peggy were extremely helpful and caring. Best customer service I’ve seen in a long time!
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Sheldon WatsonUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
The medical Tech..Erica..was very…
The medical Tech..Erica..was very helpful..she took the time to answer all my questions I had about the cpap equipment. She even answered questions before I asked them. She was very knowledgeable on the use of the equipment.
Paula StarrUnited States · 2 reviews · Experienced 2026-07-17 ·
★★★★★
I love Adapt Health
I love Adapt Health. From service through the initial phone call, placing service order, and delivery by the technicians; they are all proficient, helpful and friendly. Jess was very patient with my 94 yo mother. This was 2nd attempt having oxygen machine serviced; nurse said it was annoying and to report it. It beeped loudly very often when in use. Twice when the techs came, it didnt beep!! Jess even showed mom where the filter was. We have had it 2 years and no one ever showed us it had a filter!!! Thank you Jess, thank you telephone reps/call center, and thank you Adapt Health for taking care of your customers!!!
Kylie JonesUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
Great experience!!
The gentleman that assisted us was so very sweet, personable, and knowledgeable. We felt fully equipped to handle the at home oxygen for our newborn which brought us comfort
Juanita CombsUnited States · 2 reviews · Experienced 2026-07-16 ·
★★★★★
I was so stressed out with the…
I was so stressed out with the runaround I got on getting my oxygen right from the start at the sleep center I was a patient with and then I finally got a very special woman that explained in detail the steps I must take 1st to get the oxygen as I am on Medicare. Amy from West Virginia was absolutely an Angel, she answered my questions explicitly and clearly, with such a kind heart and after speaking to her I know things will be better for this old lady no matter what. Thank you so very much Amy, you are a sweetheart. ❤️
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Marilyn YoungUnited States · 2 reviews · Experienced 2026-07-16 ·
★★★★★
Brittany was friendly and helpful.
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David GeigerUnited States · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Very friendly staff
Very friendly staff, the nurse that showed me how to use the CPAP device was absolutely amazing. She was very thorough and professional!
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DavidUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
Young man was great walked us through…
Young man was great walked us through the process. Very professional you have a great employee in that young man.
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customerUnited States · 3 reviews · Experienced 2026-07-17 ·
★★★★★
everything went 100%
everything went 100%, the gentleman that delivered it was quite helpful, thank you very much
Christine LanichUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
The company is just wonderful
The company is just wonderful, even the workers. They're very pleasant, very wonderful, very, nice and very patient.