LESS THAN 1 STAR!!
LESS THAN 1 STAR!!! THE WORST CUSTOMERSERVICE EVER!!! TWO FAILED DELIVERIES ANO NO COMMUNICATION! BBB Will receive a complaint!
About Adapthealth
Data updated- Website
- adapthealth.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 0% (0/35)
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About this business
AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.
Written by the business, not verified by us.Is Adapthealth legit?
Adapthealth (adapthealth.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and medical technicians are incredibly helpful, professional, and thoroughly explain how to use every piece of medical equipment. Consumers also appreciate the prompt delivery and seamless setup of essential devices provided by courteous and respectful drivers. Many individuals note that interactions feel personalized and comfortable, making the overall process much easier to manage. However, some people mentioned frustrating challenges regarding unexpected billing practices, insurance authorizations, and delayed responses from support teams. A few consumers experienced difficulties reaching helpful representatives or receiving contradictory explanations regarding their paperwork and supplies.
Auto-generated from all reviews of this business. For reference only.What people say
S OUnited States · 1 review · Experienced 2026-07-13 ·
Billing is terrible
Ordering is very easy, billing is a nightmare. They lied to me when I ordered, confirming the amount that I needed to pay, then sent multiple other bills following the single order I made. Everyone that I chat with seems to have just woken up, they don't really speak english or understand anything about insurance. You'll want to look for another place to order from.
Scott LinnUnited States · 1 review · Experienced 2026-07-13 ·
This the worst company I have ever…
This the worst company I have ever dealt with! Just to talk with an actual person you have to go through the AI phone tree just to get put on hold for 30 minutes. Which I’m sure is intended so you will just hang up. I was directed to them by my HCP because they are the only local source. I was prescribed a bipap machine that didn’t work. After trying unsuccessfully to return it my doctor had write an order for them to take it back. Now they have the machine they are still charging me for it. Going forward I will go wherever I need to go not do any business with Adapt Health! Don’t care at all about your health, just the money!
Yes I was satisfied with Jack visit
Yes I was satisfied with Jack visit. He was nice, friendly, professional and patient. I would highly recommend him. Thank you.
Jeff DufordUnited States · 1 review · Experienced 2026-07-14 ·
Deceptive Practices, Stay Away!
This company practices deceptive and fraudulent practices. You will be told a lower figure for the monthly CPAP cost (and then be overcharged) and that you won't have to pay for supplies ordered within certain time periods and then be charged. The company makes it hard to contact them for resolution and then will tell you something different from what they originally said. You can get supplies for much less elsewhere--stay away!
Bill LuttrellUnited States · 1 review · Experienced 2026-07-14 ·
Mario was knowledgeable and quickly set…
Mario was knowledgeable and quickly set up my new machine. The service was exceptional!
Tom Largi SrUnited States · 1 review · Experienced 2026-07-14 ·
My CPAP Training
Sandie was pleasant and knowledgeable and patient. I was trained on all aspects of my cpap unit. Sandie also assisted me with the myair app. She answered all of my questions. A very friendly and thorough training presentation.
Zs TUnited States · 1 review · Experienced 2026-07-14 ·
Great staff that brought a great…
Great staff that brought a great experience, can’t thank them enough for their help and assistance. I plan to apply here tonight and see if I can start helping out the company as well as the community.
Esthe BUnited States · 1 review · Experienced 2026-07-11 ·
I was sent nasty bed rails they were…
I wand sent nasty bed rails they were sent to me by AdaptHealth with my hospital bed. This is the condition they arrived in. They are absolutely filthy and pose a potential health hazard, especially for anyone with an autoimmune disease or other serious medical conditions. Not only are they disgustingly dirty, but they were clearly not sanitized before being delivered. Medical equipment should arrive clean, disinfected, and safe for patient use. Sending equipment in this condition is unacceptable and raises serious concerns about patient safety and infection control.
Waiting to get cpap mask fitting and…
My husband needed to get a cpap mask fitting and they said they called but no messages left on the phone. Customer service terrible difficult to get to talk to someone and when you do we keep getting shuffled to different people with no answer to getting scheduled. Had to call many times before issue could be resolved. Worst customer service!!! Still not resolved issue of getting an appointment.
Great Therapists
Mary Beth along with a therapist she was training made sure my husband and I understood everything about our machines. We never felt rushed and actually felt educated about some of our issues before they left. It was an absolute pleasure having them visit us yesterday.
Charfauri NelsonUnited States · 2 reviews · Experienced 2026-07-11 ·
Kiiri was such a great helper
Paula Jean Jones DixonUnited States · 1 review · Experienced 2026-07-11 ·
All around great experience
Arrived on time, was given understandable instructions to operate and staff was friendly and professional.
Yes the gentleman was very kind and…
Yes the gentleman was very kind and courteous. It was like I knew him, when in fact just met him.
They got here fast and the gentleman…
They got here fast and the gentleman was very nice and helpful. I can't say that much for the lady I spoke to on the phone though when I called. She was rude and very curt. Thank you for the fast response and the very nice young man that delivered it.
Great communication with on-time…
Great communication with on-time delivery as promised
Great service
I was very pleased with my technician Crystal during my cpap machine fit appointment. Crystal was very pleasant, knowledgeable, informative, and she answered all my questions.
Thomas SnyderUnited States · 1 review · Experienced 2026-07-10 ·
Great instructions
Very professional
Even though it was 2 am he was very…
Even though it was 2 am he was very professional and polite. He made sure we knew how to use all the equipment correctly.
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