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agoda (agado.com) has a 1.3 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Travelers frequently found the customer service team completely unhelpful, reporting frustratingly long wait times, unresponsiveness, and uncooperative representatives when attempting to resolve urgent booking problems. Many consumers also struggled heavily with rigid refund policies, unexpected hidden fees, and severe discrepancies between their confirmed reservations and actual accommodations upon arrival. The minority of people were satisfied with the platform, noting competitive prices, reliable cost savings, and successful stays when managing their travel plans carefully. Some reviewers also mentioned receiving prompt assistance and confirmation after contacting direct support channels to verify their hotel details.
Auto-generated from all reviews of this business. For reference only.Agoda price guarantee is a joke. Same room, same dates, same everything. Booked a room and 4 days later Its significantly cheaper on the same Agoda app and they won’t honor their own price guarentee? What guarantee is there? NONE it’s bullshit! Better off to bring your business elsewhere then deal with a dishonest company.
We paid for and have a receipt from Agoda for a stay at the Baiyoke Sky tower in Bangkok and we are sitting at the airport finding out that have NO RECORD OF OUR BOOKING!! Our credit card has been charged too!! These type of scammers need to be eliminated!!
After booking online with credit card and getting confirmation from both AGODA and hotel, I got a mail asking me to go on a link to a web-site, where I had to upload a photo of my credit card and a photo of my ID. Naturally, I did not do this, and so my booking got cancelled as I was on my way.
Awful site. Their best price guarantee is a scam. They make it almost impossible to do and are willingly deceptive when you ask for more information. I said I would cancel my booking unless they could give me some clear communication on how to claim and they just cancelled my booking without any further communication. Glad to have gone with another site.
PURE FRAUD TO CUSTOMERS I am becoming more and more certain that this is a scam company 1/ they do not respond to inquiries 2/ they say from the start that the amount will be refunded quickly nothing has happened 3/ now 3 weeks have passed without any form of communication 4/ I can only warn others against using this scam company, they make an acknowledged mistake (documented) but then they stop .. IF YOU WANT TO HAVE YOUR HOLIDAY RUINED THEN CONTINUE, OTHERWISE STAY AWAY FROM THIS COMPANY..
One of the worst companies to deal with. Agoda has zero customer service. Stay away and do not book with Agoda. When issues arise Agoda hides.
I would like to sue you but I will not chase you. NEVER, EVER BOOK ANYTHING WITH AGODA OR BOOKING.COM. I was fooled again, the first time was in Copenhagen where I booked Generator hostel and no one knew what reservation I was talking about - it was Europe. Now I had to find a place to stay in China, a friend from China sent me two hotels through agoda.com. I booked both, before leaving I asked my friend to call the hotel and ask if they had my reservation. No one knew anything, luckily they gave me some of my money back because I canceled the reservation in time but I lost anyway. Stay away from Agoda and Booking.com, they are the biggest scammers ever.
BEWARE of this SCAM website I reserved, showed up at Flamingo of Las Vegas, the receptionist said there is no reservation!!! I had to pay everything in full Save your time and money
I booked a family activity through #agoda, but when we arrived, they said there was no program scheduled at that time. Also, there’s no way to contact support on the website. The AI support Stupid bot says there’s no email available. This feels like a scam! I lost my money i lost my travel time
Agoda is an untrustworthy company, please do not book through them, they will not refund you, you have to fight them all the way to get your money back. I would not recommend Agoda to anyone. I will be contacting few Australian consumer protection agencies to see what they can do to get me my money back.
Scammer useless company. Customer service is a joke. They sent me an email said would refund me but then changed their mind
booked a hotel they charge me triple times in the same minute claiming that I've booked 3 rooms at the same minute, and never return the money claiming that its non refunded reservation !! run never book with them
I will never use Agoda again. I made an enquiry about a refund for a duplicate booking, which was the error of the Agoda platform, and received very unsatisfactory responses. The enquiry was answered by different people each time with almost entirely generic pre-filled emails, which did not address my enquiry, and without reading previous correspondence I had sent due to a new customer service representative answering each email in isolation rather than the same person dealing with my enquiry all the way through. The turn around times were completely unreasonable, I was advised that because the hotel did not respond within 48 hours that my enquiry would be closed and just stopped trying to achieve an outcome for the customer, even though the error did not arise from the hotel but with Agoda. Agoda did not take responsibility for the error its platform caused, resulting in me being charged double for my booking, but shifted the blame on to the hotel (who were helpful and communicative, and who approved the refund immediately), and shifted the cost to the customer.
Your company is a scanmer. You rob people of their money to enrich yourself while you hide yourself from everybody in the world. You must be cursed for stealing because you stole my hard earned money.
This is the most disgusting excuse for customer service I've ever seen. Agoda lead new customers to believe that you can find competitive rates and cancel at any point to make another reservation. I was meant to be going to Surfers Paradise to propose to my partner though now I can't due to a complete lack of empathy understanding of agodas on site faults. I paid for what I believed and what clearly stated Surfers Paradise turned into rainbow bay by the time the email receipt came. Agoda stalled me to the no refund date then stated it was my banks fault, then stated my money was not there and no transaction from my card was showing. They waited for my payment to process and then refunded instead of cancelling the transaction from agodas end. So I had to wait for the 7 day refund period from my bank. Pathetic service provider, ignorant and arrogant. With no support. Lastly whilst I was pushed to my absolute limits and having an argument with one of the 6 people I spoke to I let it slip that I was going on holiday to propose and my partner had just walked in the house. Thanks Agoda for the misery caused and holiday I now can't go on. You're all incompetent.
Booked a hotel room for the night, a month ago, paid in full. Received confirmation of booking. Arrived this evening at the hotel to find the booking had been cancelled three days ago by Agoda. No idea why. No emails or correspondence from them. Will never use Agoda again.
Scammers Booked room through them and requested to transfer money to the landlord. Once I transferred the money they cancelled the booking and not so far refund the money.
They booked us and took our money at a premium (approximately 30% more than the real room rate) , reserved us a subpar room ( not what was reserved and paid for) 2 nights Will NEVER USE again.
I booked with Agoda, they promised the best price and even gave a discount. The discount was not applied even though I had a screen shot! Agoda refused to honour this and spun around on chats for a week. I will never use again and would never recommend their services!
Agoda is using wrong images to sell you the hotel room, because otherwise no one would book it. I talked to the customer service and they don't see anything wrong with it. Never again...
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