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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

I paid for a 5-day internet plan in…

I paid for a 5-day internet plan in London, but it never worked, not even for a second. I paid for a service I couldn’t use at all. A complete waste of money and a very disappointing experience. I will never use Airalo again.

Reply from Airalo2026-10-14

Hi Aisha, Thank you for sharing your experience. I'm sorry your five-day plan never worked during your time in London. I've sent you an email so we can look into what happened, provide further help, and work toward making things right. Our goal is to provide reliable connectivity, and we appreciate your feedback as it helps us improve. Elena - Customer Advocacy

It's easy to install the SIM but always…

It's easy to install the SIM but always a problem getting it to work

Reply from Airalo2026-10-14

Hi! Thank you for sharing your feedback, and sorry that getting connected after installing your eSIM has been difficult. I can see that the issue has now been resolved through our support chat. Our goal is to make staying connected simple, from installation to getting online, and your feedback highlights where we need to improve. If you need any further help, our team is available 24/7. Elena - Customer Advocacy

I have had nothing but trouble using…

I have had nothing but trouble using this service. Often at times taking an hour to get a connection. This time i gave up and had to revert back to my provider i. australia. I would like a refund on last purchase

Reply from Airalo2026-10-15

Hello Damien, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble! That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

It just didnt worked

It just didnt worked, i did not use it at all.

Reply from Airalo2026-10-14

Hello, Thank you for sharing your feedback. I'm sorry your eSIM didn't work, and we apologize for any hassle this caused you. I've just sent you an email so we can look into what happened and help further. Our goal is to make staying connected easy and reliable, and we'd appreciate the chance to address your experience. Elena - Customer Advocacy

Complicated

Reply from Airalo2026-10-14

Hi Shahjahan, Thank you for your feedback. I'm sorry the experience felt complicated. I'm glad to see you received support through WhatsApp and confirmed that your eSIM is now working. I know how frustrating it can be when getting connected takes more effort than expected. Our goal is to make using your eSIM simple and straightforward. If you need any help down the line, our team is available 24/7 through the in-app chat. Elena - Customer Advocacy

Service stopped working at the end of…

Service stopped working at the end of my month and then I topped up and it still doesnt work.

Reply from Airalo2026-10-15

Hello Maisie, Thank you for your review. I saw that you contacted our support team, and the issue has already been resolved. If you're still having trouble with your package, feel free to contact our support team again. Happy travels! Mia - Customer Advocacy

Useless for South Africa

Useless for South Africa. Super easy to add to phone. It worked immediately upon landing at Jnb airport and then never again. Not once did it connect anywhere in South Africa. Don't waste your money. Pointless

Reply from Airalo2026-10-15

Hello Rachel, Thank you for sharing your thoughts with us. I am sorry to hear about the issue you've faced with your South Africa eSIM. Please know that we genuinely care about your experience, and we have reached out to Trustpilot to gather more information. If you could share any additional details with us, it would mean a lot and help us to better assist you. We're here for you. Mia - Customer Advocacy

Rip off - you don’t actually get to use the amount of data you purchase

I pay for 3 gb of data and after use of only 1 gb of data, it no longer works. Such a rip off. I will be switching to a different platform.

Reply from Airalo2026-10-15

Hello KC, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble! That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

Total scammers

Total scammers, They sell unlimited packages, but secretly put a daily 3GB limit on your package. And they dont tell u this up until you buy the package

Reply from Airalo2026-10-15

Hello Darin, Thank you for sharing your feedback! We know how important that unlimited data is when you travel. Your daily data resets exactly 24 hours after you first activate and use your plan. This approach helps keep the network reliable for everyone, while still allowing you to stay connected even after hitting the daily limit. Feel free to reach out to our support team if you have more questions or need clarification! Mia - Customer Advocacy

Very poor service delivery

For the second trip in a row the e-sim did not activate or work and I had to get an alternative a E-sim from another provider which worked perfectly.

Reply from Airalo2026-10-15

Hello Stanley, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy

Easy to install but the mobile data was…

Easy to install but the mobile data was not stable all the time

Reply from Airalo2026-10-14

Hi Linda, Thank you for your feedback! I'm glad the installation was easy, but I'm sorry your mobile data connection wasn't always stable. Manually selecting one of the supported networks listed in your eSIM’s connection instructions and restarting your device may help. I know how frustrating interruptions can be when you're traveling, so if the connection remains unstable, please reach out through the in-app chat. Our support team is available 24/7 to investigate and assist. Elena - Customer Advocacy

In Kyoto it has lots of problems while…

In Kyoto it has lots of problems while displaying maximum signal and 5G, pretty nonsensical. In Tokyo and Kanazawa got almost no problems and cover was great, I will soon travel into remote places, let's see how it goes

Reply from Airalo2026-10-17

Hi! We are sorry for the hassle in Kyoto, and we thank you for sharing that Tokyo and Kanazawa were smoother. If you are seeing strong signal yet data acts up, that is something our team is looking into so we can improve connectivity in Kyoto ahead of your remote-leg travel. Hope your trip goes smoothly!

My bought European ESIM was not working in Iceland

My bought European ESIM, it used in Portugal 🇵🇹 Spain 🇪🇸 Norway 🇳🇴 was normal , but when I arrived in Iceland 🇮🇸 it didn’t work, finally I turned on my country’s roaming instead it. That was awful, I hope only Iceland 🇮🇸 can’t use it, next place is Greenland, I hope it will work normally as in Norway.

Reply from Airalo2026-10-17

Hi! Connect through the Airalo Support Chat and ask for a human agent to check your eSIM on your account for Iceland. If your connection is stuck after landing, toggling airplane mode on then off can refresh it too. We are sorry for the hassle, and hope Greenland works smoothly for you!

Didn’t live up to expectations

Didn’t live up to expectations. Connectivity was poor except in bug cities. Installation of additional sim when switching countries failed. 2YA authentication not possjble as sma and texts not received. Had to switch to US carrier for texts. Good customer service could not overcome technical limitations. 3G speeds Unusable in Sachsein Menaggio and parts of Florence, Feisole. Quite disappointing

Reply from Airalo2026-10-17

Hi! We are sorry the trip in places like Sachsein, Menaggio, Florence, and Fiesole did not work the way you needed, and thank you for laying it out so clearly! We are looking into the poor connectivity, and the reasons 2FA and texts were not coming through while you were using our service, so we can improve this experience for you.

The eSIM activation process was not…

The eSIM activation process was not easy.

Reply from Airalo2026-10-15

Hi Jesus, I'm sorry to hear that your activation experience didn't feel as straightforward as you expected. I see you've already received assistance via WhatsApp. If you need any further help, we're available 24/7 and happy to assist. Our goal is to make getting connected simple, so thanks a lot for your feedback. I hope your next trips go much smoother! Elena - Customer Advocacy

This time it is not working perfectly

This time it is not working perfectly, as the precedent time. On and off permanently, and in some places not working at all

Reply from Airalo2026-10-15

Hi Cardoner, I'm sorry to hear that your connection has been dropping and isn't as reliable as it was on your previous trip. Please try turning airplane mode on and off, make sure data roaming is enabled for your Airalo eSIM, and manually select one of the supported networks listed in your eSIM’s connection instructions. If the issue continues, please contact our team through the in-app chat or at https://www.airalo.com/more-info/contact. Our team is available 24/7 to take a closer look and help you get connected. Thank you for sharing your experience and helping us improve. Elena - Customer Advocacy