Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Hey! We love hearing that you’re having a great experience with our eSIM, and it’s great to know it’s been working well for you. Enjoy your travels, and we hope Airalo is with you on the next one too! The Airalo Team.
Hi! Getting connected fast is important, and it sounds like the setup part took longer than it should have. We recommend opening the Support Chat in the Airalo app and asking for a human agent to check what happened. Thank you for sharing your experience, and we hope our eSIMs are part of your next trip. Safe travels ahead! The Airalo Team.
It is friendly, quick and easy usage as a user except the customized bundles for some countries like Bahrain, the cost comparing to the fixed budgets is sort of high for some economic states countries like The Egypt. I used it in Lebanon and i liked the customization.
Hi! Love that you found Airalo quick and easy, and especially that the customized bundles worked well for you in Lebanon. Different destinations can have different package options, and you can compare the plans shown in the listing before you pick what fits your trip. Thank you for sharing your experience, and have a smooth next journey!
The agent's help. It is a ver very difficult esim. Not sure if the same with other companies. Need to work in a shorcut to make it easy for normal users
Hi! Our Support Chat in the Airalo app can guide you through setup step by step with a human agent, so it feels a lot easier the next time. Really glad to hear the help you got worked for you, and thank you for sharing what you think normal travelers need.
I had issues to connect and intall the esim and needed support to follow the installation process manually. While this still wasnt working AI and real people continue to offer support. Although it took 6 hours to resolve and I was starting to feel frustrated, they were patient, kind, positive and calm throughout ensuring to do everything they can to resolve the issue. We are still in contact and testing if it was all resolved. Personally I would prefer to talk to someone instead of texting. I woukd admit that I was ready to give up and get a refund but hopfully the eSim will work. The team offered a temporary solution by providing me with alternative eSim and made sure I am good to go. They were professional and knowledge.
Hi! Getting your eSIM installed and connected in a tough region is the whole point of having both the AI guidance and a real human in the Airalo Support Chat. We are glad you were able to stick with it, and that the team stayed patient and calm while you worked through the steps. Thank you for sharing how the support helped, and hope the connection keeps working smoothly for the rest of your trip!
Good value for price. Should have more options with calls in more regions
Hi! Glad Airalo and our eSIMs felt like good value for you. We agree that calls and texts can vary by destination, and we will keep this in mind as we work on having more coverage options. Thanks for sharing it, and have an awesome trip! The Airalo Team.
On all my trips abroad my husband and I enjoy Airalo. My difficulty is installing when I land. As an 84 year old grandmother I call my grandchildren and by sharing screen they help me install. Your price is much better than the phone company’s price.
Hi! Our team can guide you through the install step by step right after you land. Really glad Airalo has been a reliable part of your trips, and we appreciate the value you’re getting. The setup can take a little extra help at times, and we’re glad you reached out. Safe travels ahead!
Hi! We are really glad our eSIM coverage has been working so well for you. Love hearing that, it is one of the things that helps make an Airalo trip feel effortless. Thank you for sharing, and we would love to be part of your next destination too! - The Airalo Team.
I purchased a 3 day SIM, 5G for Singapore, and the experience was just awful. I could not use data in Singapore as the roaming network would only connect to M1 LTE, and changing settings to disable LTE and use 5G only did not work, the provider was always M1 LTE. Other friends using different roaming apps had not issues. I think I went on Singtel 5G 1 or 2 times only. This is the second time using Airalo this has happened, and I do not have the time when travelling to contact support all the time. I will be moving to a new provider Update: Even though I have showed that whatsapp messages were not going through, and that the network was always LTE, support are saying I need to contact them via whatsapp - now how do you do that if you cannot use whatsapp. Compensation offered does not take into account the fact I could not send messages and they had admitted there are issues Update2: Sent me a contradicting email; one person admitted issues, and now one has said you had no issues. Addressed me someone else's name, so indicates template responses or they are ignoring all the evidence. Update 3: The reply below states offered compensation - this is PR, I have it in writing from Airalo there is nothing they can do. 4 different customer support people, wrongly addressed email - which was not answered and no compensation other thank, hopefully it is better next time.
Hello Sanjeev! I can see you're already in contact with our support team and that they've offered some compensation for the inconvenience. If you still need help, please make sure to reply to their last email so they can continue to assist you! I'm really sorry for the frustration in Singapore. Troubleshooting network connections and dealing with inconsistent speeds while traveling is the last thing you want to spend time on. I hope your next experience goes much more smoothly. Thanks so much for bringing this up! Stella – Customer Advocacy
Hi Russell! Thanks for raising this here! I've just sent you a follow-up email to help troubleshoot this and sort things out! Check your inbox when you have a sec! Sorry to hear you're experiencing slow speed issues and we're here to help! We appreciate your feedback! Stella – Customer Advocacy
The internet service with airalo is really bad, which is why I reached out to them to resolve the issue. This has been going on for weeks now and they wouldn’t find a solution or just give me a refund. I don’t recommend airalo, spend your money where it doesn’t go to waste.
Hi, Shakir, I'm sorry for the connectivity issues and the frustration you experienced while trying to get a resolution. I can see you've been assisted by our support team, and your refund has been processed. Our goal is to provide reliable connectivity and helpful support, and we're sorry we fell short on both this time. Thank you for sharing your feedback. We hope your next trips go much more smoothly. If you need any further help, we're available 24/7. Elena - Customer Advocacy
Horrible App, not friendly usage and ID verification not working. If you want people to search for alternative providers, you are really making sure it will happen
Hi Alfredo! Please make sure you're using the right document for identity verification. You can easily check which documents are accepted under Package Details in the Airalo app. I've also sent you a follow up email to personally assist you and help resolve this! Check your inbox when you get a chance! I'm sorry to hear that the app and ID verification have been frustrating. I hope we can sort things out! Thank you for your feedback. Stella – Customer Advocacy
More than twice I have bought a full package and it doesn’t work. There is no way to get a refund even when the eSIM is impossible to activate. There is no support online. Not trustworthy
Hi Marta, I'm sorry to hear you've had issues activating your eSIMs. I understand how frustrating this has been and just sent you an email to help further and work toward making things right. Please reply there so I can assist you directly. If you ever need assistance on future trips, please remember that our support team is available 24/7 via in-app chat. You can also reach out at https://www.airalo.com/more-info/contact. Thank you for sharing your experience and helping us improve. Elena - Customer Advocacy
Hey Fatima! Sorry to hear this! I've just sent you an email to help troubleshoot your connection issues and sort things out! Check your inbox when you get a chance! I know how frustrating it can be to lose connection while traveling, and I'm here to help! I hope we can resolve this quickly! Thank you for your feedback. Stella – Customer Advocacy
You changed the app, now nothing makes sense, I can not set the e sim up. Stop changing things to the worse Awful.
Hi Adrine, I'm sorry the app changes made things confusing and that you had trouble setting up your eSIM. I can see you contacted us via chat, and it appears the issue has now been resolved. Our goal is to make staying connected simple and stress-free, and I'm sorry this experience fell short. Thank you so much for your feedback. If you need any further help, our team is available 24/7. Elena - Customer Advocacy
eSIM did not load although it shows as ‘installed’ Difficult to contact Tried emailing but no response On line FAQs did not apply to my query so could not get help
Hello Helen, Thank you for your review. I apologize for the trouble you faced installing your eSIM and contacting support. I’ve sent you a message regarding your case, so please reply there if you need further assistance. If you need help next time, reach out to our live support team 24/7 via our in-app chat by simply requesting to speak with an agent to get connected instantly! Happy travels! Mia - Customer Advocacy
Only got 1-2 days of accessibility and then nothing even though I had ‘bars’ Waste of $ for original AND the ‘top up’ This applies to both Sicily and Malta. I’ll stick to physical SIM cards which work for me!!
Hi Bruce, Thanks for sharing your feedback. I'm sorry your connection stopped working after just a day or two in Sicily and Malta. I know how frustrating that is. Please reach out through the chat in our app or on our website. Our live agents are available 24/7 and happy to help. We hope to get this sorted for you soon! Thank you for your patience! Elena - Customer Advocacy
I set up auto renew and it didn't work so I lost my remaining data. I was still charged 99c for setting it up Prior to my expiration date. Data can be extremely slow at times.
Quite random whether it will work or not. Seemed ok in Japan but unreliable in Spain, and totally useless in Doha and Poland. I give upon it and try to find something more reliable.
My service keeps dropping. Which made things hard for me during my trip.
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