Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.The assistant is perfect. The connection with the esim not that easy.
Hi! If your eSIM connection feels hard to get going, we recommend using the Support Chat in the Airalo app to reach a human agent, who can guide you step by step in real time. Also, we love that you found the assistant perfect. Enjoy your trip!
Second time bought sim and even though says it’s connected does not connect
Hello Samantha, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy
Cheap app doesnt make the refund policy that they write about it sorsnt give people back their money they give voucher
Hey Natania! Thanks for raising this here. We hear you and want to make sure this gets sorted out! If you still need help, please reach out to us via the in-app chat and ask to speak directly with a live agent. We’d love to review your case and address your refund concerns. We're here to help! We appreciate your feedback and we hope we can make things right. Stella – Customer Advocacy
Hello Zubaidah, Thank you for sharing your experience. It looks like you've already spoken with our support team and the issue was marked as resolved. If anything else comes up or if you still need assistance, simply reply to that same support thread and we’ll be happy to pick up right where we left off! Mia - Customer Advocacy
The Airalo service is terrible. It only connects to data service that is not locked. Most services are locked and the ones that are not like hotel’s I could have logged into without Airalo. It is not a service. It is a scam.
Hello Mahnoush, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble! I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy
Hello Michael, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy
Terrible service. They tried to tell me that I consumed 7.5GB of my eSIM in THREE HOURS. Also in those three hours i was on a hike where i barely even touch my phone
Hello Jg, Thank you for sharing your feedback. While it is unusual for data to be consumed that quickly, I'd like to check if your device shows the same usage. I've reached out to you via email so our team can look into this further. Please reply us when you have a moment! Mia - Customer Advocacy
No really support they have, I had some trouble with eSIM, but they can not help me. Paid money for nothing
I paid for Oceania eSIM and it didn’t work. I especially chose it so it would work in Samoa as well as Fiji and it didn’t work in either country. I had to top up my other eSIM which was global so I could at least use in Fiji which was our last stop before coming home. It was a waste of money buying the Oceania eSIM and I would appreciate if I could get a refund or a credit for it.
I used this in Tunisia , France and Germany it was brilliant. Didn't work for me in Morocco. When ever I moved away from the WiFi network it also turned of giving a message, no network coverage. 7 days Global data run out on day two even though it said no network coverage. I topped up e days data and all data run out without network coverage. I'd traveled with a big group but couldn't recommend it as it was so disappointing. I wasn't happy this time and waste of money.
Hello Sue, Thank you for sharing your thoughts with us. We're truly sorry to hear about the issue you've faced in Morocco. Please know that we genuinely care about your experience, and we have reached out to Trustpilot to gather more information. If you could share any additional details with us, it would mean a lot and help us to better assist you. We're here for you. Mia - Customer Advocacy
The connection with T-Mobile is not up the par; it’s very slow and sometimes there is no connection at all. This is the first time I have been extremely disappointed in the service.
Hey! We want to take a deeper look at why your eSIM connection with T-Mobile felt slow and would sometimes drop during your trip. Please open the Support Chat in the Airalo app so our team can review what is happening on your line and help you get it steady. We appreciate you sharing this. Hope the rest of your travels go smoothly!
What I like is that you cover most of the countries, unfortunately there are countries where one will buy data then it doesn’t work. This happened to me last month in Zimbabwe. I hope you can have a way of reimbursing unused vouchers or carry forward that payment to another travel by your customer.
Thanks for sharing your thoughts! It's great to know you appreciate our extensive coverage. We understand that having issues with data in places like Zimbabwe can be frustrating. About your unused eSIM: If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent. Wishing you safe travels on your future adventures! - Customer Advocacy Team.
I bought an e-SIM for Thailand which I was unable to use. I kept getting a message saying something about turning data roaming off before I left Australia.
Hi! Please open the Support Chat and request a human agent there. We're glad you told us. Wishing you an easier connection on your next journey! Customer Advocacy Team.
I ordered a 3 day package and it only worked for 2 days. Just couldn't get service and had to go find some place that had wifi so that I could call an Uber. I tried restarting my phone, turning the eSim on and off and it never connected the service. This is the 2nd time I have downloaded an eSim and had issues. Not sure if I will do it again.
Hi! Try toggling Airplane Mode ON, then OFF to refresh the connection, and make sure your eSIM is selected for mobile data. After that, open the Support Chat in the Airalo app and ask for a human agent so they can go through what happened on your account. We hate that you lost a full day of your trip, and thank you for sharing this!
Connectivity with different local net work is pure
Hi! If you're still having trouble, please contact Airalo customer support through the support option and ask to speak with a human agent. We know staying connected matters while traveling. We hope the rest of your travels go smoothly! Customer Advocacy Team.
Hi! We are sorry to know you had this experience. Open the Support Chat in the Airalo app and ask for a human agent; our team can go through what happened on your line with you. We are looking into why this kept happening, and thank you for flagging it! - Hannah - Customer Advocacy
The support in getting my phone connected was terrific but it shouldn’t be this hard to activate an eSIM. It was my second time using this company and I had trouble connecting both times.
To help you get your eSIM connected, we can guide you through the steps based on what you’re seeing in the Airalo app. It’s great you already had a positive experience with support, and we want this second activation to feel just as smooth. We know eSIM activation should not take this much effort. Thank you for trying Airalo again, and we will keep working to make activation feel effortless!
Great service connection. Discounts are helpful.
Hi! Thanks for sharing that your eSIM helped you stay connected and made planning feel easier. We love hearing when our services help travelers worry less while you are on the move. Wherever you land next, we would love to be part of it! - The Airalo Team.
The Airlo e-sim was easy to install and worked like a charm about 90% of the time. There were some instances where I had trouble keeping a connection but it wasn’t terribly disruptive. I would use it again.
Hi! That is exactly the kind of trip companion we love to hear. If you are seeing those occasional connection drop moments, please share what you see when the connection drops so we can look into it. We appreciate the patience during those few hiccups, and Thank you for giving Airalo a try. Enjoy your next stop!
Unlimited plan is a lie. Someone should sue this company. Casual usage, perfect signal, and normal use with their $50 unlimited plan in the US is being heavily throttled with 0.6mb/s speed. What a joke
Hello Haoming! Our unlimited eSIMs have a fair usage policy: after 3GB of high-speed data per day, speeds are reduced to 1 Mbps until the allowance resets. You can find this info in the package details before purchasing. If you need help with the speeds you’re experiencing, please reach out via the in-app chat so we can take a closer look. We appreciate your feedback. Our team is available 24/7 to help. Stella – Customer Advocacy
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