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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

I liked that I was given step by step…

I liked that I was given step by step instructions on what to look at and how to test. I liked that I needed to stop working on the issue and come back later and the info in the chat was still there. The bot didn't give me the solution. I found it. I have screen shot where the issue was. You should add that check into the process. The screenshot guides were a little blury. They need to be updated. Over all we got there.

Reply from Airalo2026-10-17

It's great to hear that the step-by-step instructions were helpful and that you could return to the chat later. We're glad you found the solution on your own! Your feedback about the screenshot clarity is really important to us, and we will look into this for future updates. If you haven't resolved everything yet, please contact support through the in-app option to speak with a human agent. We appreciate you sharing your experience with us! - Customer Advocacy Team.

Make esim easier to connect to

Reply from Airalo2026-10-11

Hi! Thanks for flagging this, and we know a smooth first setup really matters when you are getting ready to travel. If you want a hand getting your eSIM set up, our Support Chat can help directly. Appreciate you taking the time to share this, and we hope Airalo is part of your next journey! - The Airalo Team.

Airalo has been great

Airalo has been great. This is the only eSIMs services I have used overseas but it has been pretty good. I have used it in two occasions, the Japan package and the Asia package. Everything works great to my knowledge. The only reason I gave it 4 stars instead of 5 stars is because I think there are cheaper company plans out there and that reception is spotty are times. As I said, this is the only eSIMs I have used so take it as you will. Overall I liked the service!

Reply from Airalo2026-10-11

Hi! Love hearing that, and we hear you that reception can be spotty at times in some places while you travel. Reception can vary from place to place, but it sounds like overall it has been solid for you. Thanks for sharing both the wins and the 4 star note, and we would love to be part of your next trip with Airalo! - The Airalo Team.

Convenient

Convenient, affordable, and does what it’s supposed to and most countries.

Reply from Airalo2026-10-11

Hi! Thanks for letting us know it felt easy and reliable for you. That is exactly what we love to hear. We aim for our eSIMs to get you connected smoothly as soon as you land, across many destinations. We would love to be part of your future travels too! - The Airalo Team.

eSim worked perfectly

eSim worked perfectly, very easy and good coverage. I put a 4 stars, because in some countries I had coverage problems, like Malaysia last year

Reply from Airalo2026-10-11

Hi! Great to hear your eSIM setup was smooth, and that you had solid coverage overall. For those spotty connection moments, our Support Chat can take a deeper look at what happened on your line so you get the most reliable experience next time. We are working to make coverage feel more consistent in Malaysia. Thank you for the 4 stars!

To turn off all the non necessary apps

I usually buy Airalo for all the countries I don’t have roaming and it works very good.

Reply from Airalo2026-10-11

Hey! Turning off unnecessary background apps is a smart move because it helps your data last as you travel. We love that Airalo has worked well for all the countries you use it for, and it means a lot to hear that. Wherever your next trip takes you, we would love to be along for it!

Not working in Copenhagen

Reply from Airalo2026-10-13

Hello Gianni! If you couldn't use your eSIM while at the destination, please reach out via the in-app chat and ask to speak with a live agent so our support team can review your case and help make things right! We're really sorry to hear your eSIM didn't work in Copenhagen. Losing connectivity on a trip is super frustrating. I hope your next experience will be smoother. We appreciate your feedback! Stella – Customer Advocacy

Sim didn’t work in Malaysia I got off…

Sim didn’t work in Malaysia I got off the plane and activated and after an hour of trying just purchased a local SIM card and they worked instantly

Reply from Airalo2026-10-13

Hi there! Since you couldn't use your eSIM while in Malaysia, please reach out via the in-app chat and ask to speak with a live agent. We'd love to review your case and help make things right! I'm really sorry you had such a frustrating experience right after landing. We hope your next experience is much smoother. Thank you for your feedback! Stella – Customer Advocacy

No internet connection when all was set…

No internet connection when all was set up and confirmed. Hopelessly confusing. $40 wasted years

Reply from Airalo2026-10-12

Hi Craig, Setup usually requires making sure your eSIM is enabled for data, Data Roaming is ON, and your phone is connected to a supported local network. That said, we want to investigate what went wrong and make things right. I’ve sent a follow-up email regarding your eSIM purchase. Please check your inbox when you have a moment! We sincerely apologize for your experience and thank you for sharing your feedback. Jasmine - Customer Advocacy

I did everything and the Sim didn’t…

I did everything and the Sim didn’t activated, this was very disappointed for someone who on vacation.

Reply from Airalo2026-10-13

Hello Grace! I'm really sorry to hear that! If you still need help, just shoot us a message via the in-app chat. Our support team is right there to guide you step by step and get you properly connected. Running into activation issues while you're trying to enjoy a vacation is super frustrating and we're here to help! We appreciate your feedback! Stella – Customer Advocacy

I find airalo complicated

I find airalo complicated. I spend inordinate time finding out how to get connected, which is a nuisance when you arrive at a new destination.

Reply from Airalo2026-10-13

Hello Peter! We're working hard to simplify the entire process so it's much quicker and more intuitive. That said, if you ever run into a snag on future trips or if you still need help, remember our support team is always available via the in-app chat to guide you through everything step by step. We hear you, and we're really sorry that getting connected took up so much of your travel time. Thank you for your feedback! Stella – Customer Advocacy

Too expensive

Reply from Airalo2026-10-12

Hi Sunny, We appreciate your thoughts on pricing. Our goal is to deliver reliable and seamless connectivity wherever you travel. If you ever need assistance finding a plan that better suits your needs, you are always welcome to message our support team via the in-app chat. Thank you for your feedback. Jasmine – Customer Advocacy

Bought to rwanda n couldnt work

Bought to rwanda n couldnt work Leaving tomorrow No assistance Dissappointed Can i get my money back?? 34usd

Reply from Airalo2026-10-12

Hi Lucy, Checking basic setup steps, such as ensuring the eSIM is selected for cellular data, Data Roaming is turned ON, and your phone is connected to a supported local network, often helps resolve connection issues. However, we want to look into what happened in your specific case and make things right. I have sent a follow-up email to assist you further with your Rwanda eSIM, so please check your inbox whenever you have a moment. We are truly sorry for the frustration this caused you, and we appreciate you taking the time to share your feedback! Jasmine – Customer Advocacy

Not working here in Iceland!

Reply from Airalo2026-10-12

Hey Deborah! Thanks for raising this here! If you still need help connecting in Iceland, please reach out via the in-app chat and ask to speak with a live agent! We have live human agents available 24/7 to troubleshoot in real time and help get things working. You can also check this useful self-service article: https://www.airalo.com/help/troubleshooting//why-is-my-esim-not-working/ I'm sorry to hear you're having issues connecting with your eSIM and I hope we can sort things out quickly! We’ll make sure you’re taken care of. Stella – Customer Advocacy

Airalo sucks in Ibiza, Spain…

i’m keep paying for airtime that does not work in Ibiza, Spain

Reply from Airalo2026-10-12

Hey Tony! I've just sent you a follow-up email to help troubleshoot this and make sure you're connected! Check your inbox when you have a sec! I'm sorry to hear you're having issues connecting in Ibiza and we'd love to help sort things out! We appreciate your feedback and the chance to make things right. Stella – Customer Advocacy

Worked excellent in Turkey but in…

Worked excellent in Turkey but in Canada did not work

Reply from Airalo2026-10-17

Hi! We’re here to help it stopped working when you were in Canada, and we want to take a deeper look with you. Since it worked great in Turkey, that helps us narrow down what to check on your account and your eSIM setup for Canada, through the Support Chat in the Airalo app. Thank you for sharing both destinations, and we appreciate your patience while you were counting on your connection.