For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Travel & Vacation

Airalo

ClaimedCollecting reviews

989 reviews

3.0989 reviews
Write a review

About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
Do you own Airalo? Claim this profile for free and start replying to reviews.

About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

I can’t log on

I can’t log on, it gives an error code the information is correct also a warning of a data breech so I can’t get into to buy a sim. Not what I want, now I’m going to have to find a new supplier, I was very happy with your service until now.

Reply from Airalo2026-10-13

Hello Roy! Please try to update your password to see if that clears the error. If you still need help, please reach out via the in-app chat and ask to speak with a live agent so our team can look into your account and get this sorted out right away! I'm really sorry for the frustration. Getting locked out when you're trying to purchase an eSIM is a huge hassle. Our team is ready to help! Thank you for your feedback. Stella – Customer Advocacy

Rip off! Packages dont work

Paid for a package in Kenya and now in Tanzania and phone does not connect to the network!!! Rip off It used to work very well in the past

Reply from Airalo2026-10-12

Hi Niels, We see that you contacted support via WhatsApp and a resolution was provided. We hope this helped resolve things, even though we know getting disconnected on a trip is frustrating. If you have any further questions or concerns, please feel free to message our support team anytime via the in-app chat. We're very sorry for the trouble you experienced with your eSIMs, especially since you've had great service with us previously. Thank you for sharing your feedback. Jasmine - Customer Advocacy

Will Not recommend

Extremely slow connection. Most of the times, we didn't have connection. Had to ask some locals to Hotspot in to book a taxi. Will not recommend this.

Reply from Airalo2026-10-13

Hello Len! Thanks for raising this here! I've just sent you a follow-up email to review your case and help make things right! Check your inbox when you have a chance! I'm really sorry to hear that you experienced a slow connection. Having to ask locals for a hotspot just to book a taxi is super frustrating. I hope we can improve your experience! Thank you for your feedback. Stella – Customer Advocacy

I couldn’t get a network connection and…

I finally got connected after nice customer service .

Reply from Airalo2026-10-12

Hi Candace, I noticed that you recently reached out to support via the in-app chat, where a resolution was provided. We hope everything has been taken care of! If you have any additional concerns or need further assistance, please feel free to message our support team anytime via in-app chat. Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. Jasmine - Customer Advocacy

My data stopped working

My data stopped working one day after I arrived even though I purchased a 5-day eSIM. I could only use my phone with free WiFi. The service is horrible and I will be requesting a refund.

Reply from Airalo2026-10-12

Hi Nneka, I can see that you recently reached out to our support team via in-app chat and a resolution was provided. We sincerely hope our team was able to resolve your concern! If you have any additional questions or need further assistance down the road, please feel free to message us anytime via in-app chat. We are truly sorry for the frustrating experience you had, and we appreciate you taking the time to share your feedback with us. Jasmine - Customer Advocacy

​Dear Customer Support Team,

​Dear Customer Support Team, ​I am writing to request a full refund for an eSIM I purchased from you prior to my trip to London. ​ I attempted to install and activate the eSIM in Lodon. Unfortunately, the installation failed. I followed all your instructions step-by-step, and I even sought help from tech-savvy individuals who were also unable to get it to work. ​To clarify, I am using a Samsung Galaxy A55, which is fully compatible with eSIM technology. ​Because the eSIM did not work, I had no choice but to purchase a physical SIM card from Vodafone upon arriving in London to have mobile connectivity. ​I am very disappointed with this experience and hope you will honor your service guarantees by issuing a full refund to my original payment method. ​ Amir Drori ​I look forward to your prompt response and assistance. ​Sincerely, ​Amir

Reply from Airalo2026-10-12

Hi Amir, Usually, checking basic setup steps, such as enabling the eSIM, turning Data Roaming ON, and connecting to a supported local network, resolves most connectivity issues. That said, we recognize that you have already tried these troubleshooting steps and had to buy a physical SIM. We want to make things right and address your refund request. We’ve sent a follow-up email to your account’s inbox, so please check your messages when you have a moment so we can assist you further! We are truly sorry for your experience and appreciate your patience. Jasmine - Customer Advocacy

Most of time without reception

Most of time without reception. Needed to update e-sim all time to get better reception but still most of time for me, my wife and my son , all with airalom in Florence without recpetion

Reply from Airalo2026-10-13

Hey Rony! We'd be happy to review your case and help improve your experience. If you still need assistance or would like us to take a look, please contact us through the in-app chat and ask to speak with a live agent. I'm so sorry to hear you and your family dealt with spotty reception throughout Florence. We hope your next experience will be much smoother! Thank you for your feedback! Stella – Customer Advocacy

Isn’t automatically switching

Worked well in France but isn’t switching automatically in Italy

Reply from Airalo2026-10-17

Hi! Make sure you are connected to the supported network in Italy. If it still does not switch as expected, open the Support Chat in the Airalo app so a human agent can take a deeper look at your setup. We know this can be inconvenient while you are traveling in Italy, and we appreciate you flagging it!

Wasn’t sure if it connected when I…

Wasn’t sure if it connected when I landed in Scotland. Reaching out to support was unsuccessful

Reply from Airalo2026-10-09

Hi! Getting that connection uncertainty right when you land can throw off the whole trip, especially when support does not get it sorted. We want to help you from here, so please reach the team through the Support Chat in the Airalo app with your details and they will take a deeper look. This happened after you reached out, and thank you for telling us so we can get it fixed properly!

Airalo offers competitively priced eSIM…

Airalo offers competitively priced eSIM data plans through a simple interface, making it a budget-friendly option for global travel. However, users frequently encounter activation delays and technical glitches when installing new profiles or switching between countries.

Reply from Airalo2026-10-09

Hi! Install your eSIM, then give the connection a fresh start by switching Airplane Mode ON and then OFF. If the profile still won’t connect or activation feels stuck, open the Support Chat in the Airalo app so our team can look at the line on your account. We appreciate you sharing this, and we will keep working to make activation smoother for you!

Very easy way to but packs of data.

Great app, easy packs, good service on connection.

Reply from Airalo2026-10-09

Hello! Thanks for sharing that you found Airalo easy to buy and that your connection worked well. It is awesome to hear our eSIMs helped your trip prep feel smooth, and we will keep working to make more travel moments like this. Enjoy the rest of your travels! - The Airalo Team.

I feel confident using this app and so…

I feel confident using this app and so easy to add money/hours .

Reply from Airalo2026-10-09

Hi! We are really glad this helped make your travel prep feel smooth and easy. Love that you found it easy to add Top-Up money for your travel needs, that is exactly the kind of experience we keep working toward with our eSIMs. Airalo travellers who feel confident with their eSIMs are a big part of why our services are welcomed again and again. Wherever you go next, we would love to be part of it! - The Airalo Team.

Initial setup-access point name.

With initial setup, I missed the access point name step but after it was resolved, my connection was good. Most of the time I was accessing Google Maps and I noticed I had to wait for screen to refresh by zooming in/out to see all the streets (I took some screen shots). I dont know if it was a data streaming lag or a Google maps issue. Other than that issue, everything was great.

Reply from Airalo2026-10-09

Hi! Once the initial setup access point name step is sorted, your eSIM connection can stay steady, and it sounds like that’s exactly what happened for you. For the Google Maps delay you noticed, data speed can look different depending on what Maps is loading in the moment, so a quick zoom in and out is often enough to trigger a fresh redraw. If that kind of lag keeps showing up on your trip, our Support Chat can take a deeper look at the usage on your account. We know setup can take a few extra moments, and thank you for sharing how it went!