For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Travel & Vacation

Airalo

ClaimedCollecting reviews

989 reviews

3.0989 reviews
Write a review

About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
Do you own Airalo? Claim this profile for free and start replying to reviews.

About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

No use in Mauritius

Cant get connected at all outwith hotel. Have tried changing settings but nothing. Think it just doesnt work in Mauritius as ive used other places and it has.

Reply from Airalo2026-10-12

Hi there! Thanks for raising this here! We'd love to help sort things out! I've just sent you a follow-up email to assist you personally. Check your inbox when you have a moment! I'm sorry to hear that you cannot connect in Mauritius despite changing the settings. I hope we can sort things out quickly! Thanks for sharing your feedback and giving us the opportunity to put things right. Stella – Customer Advocacy

I purchased Airalo and i couldn’t get…

I purchased Airalo and i couldn’t get ut to work.

Reply from Airalo2026-10-12

Hey Marie! Thanks for raising this here! I've just sent you a follow-up email to help sort things out. We can troubleshoot with you if you're still traveling or find alternative options if you have already left! Check your inbox when you have a moment! I'm sorry to hear that you couldn't get your eSIM to work. I hope we can make things right quickly! We value your feedback and appreciate the chance to improve your experience. Stella – Customer Advocacy

I cannot connect the service on my phone

Reply from Airalo2026-10-12

Hey Miriam! Thanks for sharing your feedback. I've just sent you a follow-up email to help sort things out and troubleshoot this with you if you still need help! Check your inbox when you have a sec! I'm sorry to hear that you're having issues connecting with your eSIM and I hope we can help sort things out! We value your feedback and appreciate the chance to improve your experience. Stella – Customer Advocacy

Poor connection and higher rates .

Reply from Airalo2026-10-12

Hey Gihan! If you need help with your connection, please reach out via the in-app chat and ask to speak with a live agent. Our human agents are available 24/7 to troubleshoot in real time and help improve your connection. Sorry that the connection and pricing didn’t meet your expectations. We appreciate your feedback on both, and we hope to improve your future experiences. Stella – Customer Advocacy

Not connecting to network até 30…

Not connecting to network até 30 minutes of activation

Reply from Airalo2026-10-12

Hey Douglas! Thanks for raising this here! We'd love to help you and we've sent you a follow up email to help sort things out. Check your inbox when you have a moment. I'm sorry to hear that you had troubles connecting! We’d love to help get things working. Remember, our support team is always ready to help via the in-app chat if you need any real time support! We appreciate your feedback! Stella – Customer Advocacy

I paid for the Spain package

I paid for the Spain package. It wouldn’t download. I then cancelled it and had to re pay the same amount again. It worked the 2nd time but I was charged twice

Reply from Airalo2026-10-12

Hello Sally! If you need help with your first unused eSIM or would like to request a refund, please reach out via the in-app chat and ask to speak with a live agent. We’ll be happy to help! Sorry you had to purchase twice to get connected! We'll make sure you're taken care of! We appreciate your feedback! Stella – Customer Advocacy

Airalo doesn't work in China

I purchased Airalo, for 2 phones, for use in Shanghai, China and Hong Kong. It worked in HK but not China. In fact I could not contact the Airalo website or App even through the hotel Wifi. I have just spent 123 minutes on their chat and they don't have any idea what went wrong nor do they appear to care outside of numerous platitudes and a cure all $5 credit. I would strongly recommend other alternatives as I have no confidence in either their products or the technical competence.

Reply from Airalo2026-10-12

Hello Alan! Thanks for raising this here! I can see our support team has sent you a follow-up email to make sure your concerns are fully addressed. If you need any further help, please reply to our last email. We’ll make sure you’re taken care of. We’re sorry you couldn’t connect in China and spent so long on chat without a solution. I understand your frustration. We appreciate your feedback and the chance to make things right. Stella – Customer Advocacy

Doesn't work don't waste your time

Doesn't work don't waste your time. Spent over an hour troubleshooting and no result. Not the best way to start your holiday. Eventually got a refund processed but they make it difficult and try to give you credit on the app which is no use as it doesn't work

Reply from Airalo2026-10-12

Hello David! I can see a refund was processed for your eSIM. If you still need help, please send us a new message via the in-app chat. I'm sorry you spent so much time troubleshooting. Not the start to your holiday you hoped for. We hope your next experience will be smoother. We appreciate your feedback! Stella – Customer Advocacy

Most times I cannot connect to the…

Most times I cannot connect to the internet despite all settings apparently bring ok

Reply from Airalo2026-10-12

Hello Jenny! If you still need help, please reach out via the in-app chat and ask to speak with a live agent. Our human agents are available 24/7 to troubleshoot in real time and help get things working. Sorry you’ve been having trouble staying connected! I hope we can sort things out for you quickly! We appreciate your feedback! Stella – Customer Advocacy

I never could use the eSIM in South…

I never could use the eSIM in South Africa and I was forced to buy another eSIM

Reply from Airalo2026-10-12

Hey Didier! Thanks for raising this here! I've just sent you a follow-up email to help make things right! Check your inbox when you have a moment. I'm sorry to hear you couldn't use your eSIM at all and you had to buy an alternative service to stay connected. I understand how frustrating this can be and I hope we can sort things out quickly! We appreciate your feedback and the chance to make things right. Stella – Customer Advocacy

I’m having trouble downloading photos…

I’m having trouble downloading photos onto my Facebook post and I can’t seem to ring out on some lines

Reply from Airalo2026-10-17

Hi! Open the Support Chat in the Airalo app so a human can help you get to the bottom of the connection issues youre seeing. Our support team can check what happened with your eSIM session while you were trying to download photos and use certain lines, and guide you from there. This was inconvenient for your plans, and thank you for flagging it!

I always have used Airlo

I always have used Airlo. This time in India the network Vi India seems to useless. Time and again it connects to the Edge or 2G. Very frustrated.

Reply from Airalo2026-10-17

Hi! Open the Support Chat in the Airalo app so our team can take a deeper look at why your connection was landing on Edge or 2G. We know how much a working data connection matters when you're in a new place. Your trip in India was definitely disrupted, and thank you for sticking with Airalo up to now, we really appreciate it.