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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

The eSIM was easy to set up and use

The eSIM was easy to set up and use, but unfortunately the internet connection was quite weak and the speed was not consistent during my trip. I expected better network performance and coverage. I hope Airalo can improve this in the future.

Reply from Airalo2026-10-07

Hi! We are looking into the weak and inconsistent connection you noticed during your trip and how we can improve network performance and coverage. Thank you for sharing this with us. We would love to stay connected with you on your next trip!

Global esim signal is very low

Global esim signal is very low. Used it in belize and barely working. Now Im trying to log in and my acct is limited. Reached out the whatsapp, and though the ai box responds quickly, its still inconvenient to have your acct limited access for when you need it. Still need to wait to try again.

I had some issues with my sim caed…

I had some issues with my sim caed taking awhile and holafly was instant. Didn’t like that especially if i need it urgently. Sometimes the signal would drop out and I don’t like the idea of using my ID for verification other eSIMs don’t require that

Reply from Airalo2026-10-07

Hi! Your next step is to open the Support Chat in the Airalo app so a human can take a deeper look at the signal drops you saw during your trip. On the verification part, some countries legally require identity checks before mobile service can be registered, so that step comes from local rules rather than the Airalo eSIM itself. We are sorry for the hassle when you needed a reliable connection, and thank you for sharing what happened!

Service coverage is unstable in Manila

Service coverage is unstable in Manila. Many providers are now competing as AirAlo is more expensive . But I still like it

Reply from Airalo2026-10-07

Hi! Our team is taking a deeper look at how your eSIM behaved in Manila so we can better understand what you experienced. We’re glad you still chose Airalo for your trip!

The app says you can install the esim…

The app says you can install the esim first and the data use won't start counting until you turn it on, but that's not always the case. Mine started counting once I installed it. I'm very dissatisfied about that.

Reply from Airalo2026-10-07

Hi! Data can start using right after you install the eSIM, because validity is the maximum lifespan, while the data itself follows how your phone uses it, including background refreshes and syncs. If your counting didn’t match what you expected, we are checking what happened so we can help make this clearer going forward. Thank you for flagging it!

It was easy to use but disbalanced price vs value

It was easy to use, set up and top up. However, you don’t get a lot for what you pay. The price for 1gb vs 5gb is criminal.

Reply from Airalo2026-10-07

Hi! Airalo is built to get you connected quickly, and your plan includes the data allowance and validity period shown in the package details. If you want to match your usage to a better fit for your trip, the Support Chat can help you choose the right option next time. We can see how the value you expected did not match what you felt you got, and thank you for sharing your take!

Extremely expensive your service in…

Extremely expensive your service in Venezuela

Reply from Airalo2026-10-07

Hi! Our plans are built so you can stay connected the moment you land, with clear package details and Airalo Customer Support in the Airalo app if you need a hand. It sounds like our plans felt too pricey for your trip to Venezuela, and thank you for sharing this!

Data connection issues

I've used Airalo multiple times with no problems. This time, the data connection isn't working as usual. I have to turn on airplane mode multiple times during the day in order for the connection to work.

Reply from Airalo2026-10-07

Hi! We recommend manually selecting the supported network in your phone’s mobile network settings, then leaving it as-is to see if it stays connected through the day. If you’re still needing airplane mode multiple times, open the Support Chat in the Airalo app so a human agent can take a deeper look. Thank you for sticking with Airalo and letting us know!

Disappointing refund policy when the eSIM hasn’t been used

I’m really disappointed with Airalo’s policy. I installed my eSIM an old device and have now purchased a new one. I have not used any data, but I’ve been told that because the eSIM has been installed, it cannot be transferred or refunded. This is particularly frustrating because providers such as Nomad allow refunds where an eSIM hasn’t been used, meaning you can simply purchase a new one for the correct device. I would recommend other providers. I should’ve just purchased with Nomad in the first place

It is great to have access to the…

It is great to have access to the internet etc however making call was not reliable. The calls would drop or fail whether local or international. Loved not having to relive on wifi. It would be useful to have access to a more reliable network in Kenya. I gather from locals that the network available through Airalo is not good hence the unreliability.

Reply from Airalo2026-10-07

Hi! Calls dropping or failing on an Airalo eSIM is not what we want for you. Thank you for sharing that you loved having connectivity without relying on Wi-Fi, and we are looking into what could be causing call reliability issues in Kenya so this gets better for you.

Could not find exact radio buttons

Could not find exact radio buttons. You should have a screen shot of various phones.

Reply from Airalo2026-10-07

Hi! The Airalo screens can look a bit different depending on your device and version, so we can help get you to the right place step by step in the Airalo app. Open the Support Chat in the Airalo app and our team will guide you based on what you see. Thank you for pointing this out so we can get you connected for your trip!

Need to be able to connect anytime…

Need to be able to connect anytime required

Reply from Airalo2026-10-07

Hi! Having reliable connection when you need it most is the whole point, and we want it to feel that way for you. Our eSIM service is built for travel moments like that, and we keep working to make sure your next trip stays connected. Thank you for sharing this!