Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Could not activate while on a trip to Australia. Wasted $25. No one to speak to as to problem and activation.
Hi! Please open the Support Chat inside the Airalo app so our team can look at your purchase and activation right away, since this kind of issue needs account level help. We know this took time on your Australia trip, and we want to get this sorted with you properly. Thank you for flagging it.
Airalo used to be affordable, but now for unlimited data their plans are too expensive.
Hi! Unlimited plans can still be a great way to stay connected all trip, and the daily experience runs at full speed up to the amount shown in the package details, then eases off for the rest of the day with an automatic reset every 24 hours. Thank you for sharing how pricing feels for you, and we hope Airalo can fit into your next journey!
Connection speed too slow to download news. Does not help my needs
Hi! When downloads feel painfully slow, the quickest way to sort out what is going on is to open the Support Chat in the Airalo app so our team can take a deeper look at your connection on your account. This got in the way of what you needed, and thank you for flagging it so we can help you get back to a smooth trip!
Because the SIM card didn't work the whole time and the internet connection was very weak.
Hey! An eSIM that does not connect well can really throw off a whole trip, so we want to help you get it sorted. Please open the Support Chat in the Airalo app so our team can take a deeper look at what happened on your line during that time. Thank you for sharing it, and we will keep working to help you stay connected!
I don't like, unable to download when you are arrive to the country you bought esim for. need to have wifi to download, some times is unable to find a free wifi. also the if notice customer mistake on double entry of purchase. should have given the refund as per request & promise.
Hi! Please open the Support Chat in the Airalo app so our team can review the double purchase and the refund request on your account. Some hotel and public Wi-Fi can make downloads fail, so switching to mobile data often helps when you are trying to get the eSIM set up. The promise did not match what you experienced, and thank you for flagging it.
Usually the esim works well but sometimes its finicky. Last week I couldnt get my Lesotho esim to work, wasted my money. was better to get a physical sim in that case.
Hi! For an eSIM that will not connect, toggle Airplane Mode ON then OFF to refresh the connection and try again. If your Lesotho eSIM still stayed offline after that, open the Support Chat in the Airalo app so our team can take a deeper look at your account and usage. This left you feeling out of pocket, and thank you for calling it out.
When I turned off the data I thought it would be saved but it didn’t, it continued to run as if in use.
Hey! On iOS, turning off data doesn’t always stop background activity on the line you have selected for your Airalo eSIM, so go to Settings, open Cellular, pick the Airalo eSIM line, and switch that data setting off there. If it still looks like it keeps using data, open the Support Chat in the Airalo app so a human agent can take a deeper look. We appreciate you flagging this, and we are looking into what you are seeing!
Sometimes it works right away....sometimes it doesn't
Hi! When the connection only works sometimes, it really throws off your plans mid-trip. We want to help you get it steady, so please open the Support Chat in the Airalo app and have a human agent take a closer look at what happened on your line. We appreciate you flagging it, thank you, safe travels ahead!
We traveled trough South America. We used an incredible 35GB data mostly on the phone trying to find a service provider. The battery life of my phone was also very badly affected for the same reasons. I strongly Not recommend it for South America and specifically Peru.
I bought a global package and it won’t install. Have tried everything but hasn’t worked. I am travelling in the UK.
Hi Vikki, We sincerely apologize for the frustration caused by the setup issues you experienced while in the UK. Whenever it's convenient, please contact us through the in-app chat so our team can check your specific account details and work on an appropriate solution for you! Eitan – Customer Advocacy
The last two purchases were a desaster. Going to switch to another provider. Almost no connectivity in Denmark. My lastest purchase for Netherlands was never used almost impossible to get connectivity. So not happy at all.
Most of the time I’m using the Sims from Airalo. Recently visited Iceland, and the speed was unacceptably low reaching out to customer service is almost impossible. Same goal for one eSIM I purchased for Turks and Caicos islands. It never connected to the Internet even after all the solutions provided by a customer care and for both I did not get a refund. So most of the times product works, but in case there’s a problem, Customer Service is really lacking.
Signup was fine. But the carrier in Italy was very subpar. My friend who had a cheap roaming plan their phone, and she had 5 bars and me often zero or one. Areas: Bologna, Rome, Lake Garda
It’s become a habit that my eSIMs don’t work. I have to replace it for a new one (which is honestly easy as Airalo has a button to press that will install a new eSIM), but I shouldn’t have to download a new one each time because the original doesn’t work.
Hey! If you are having to swap in a fresh eSIM again and again, we are looking into why it may not be working as expected. For the hassle while you have had to reinstall so often, we truly appreciate you sticking with Airalo anyway!
I’ve recently traveled to Germany with my family and purchased 4 eSims, two for myself and my wife and two for my two daughters. My wife and I use an iPhone and my kids android, both my wife and I couldn’t get it to work. We didn’t get any 4G 5G any reception. While my kids and then we were able to get it. We then recall it a year prior to that on a previous travel to Germany we had the same issue. Eventually, my wife and I switched to a different eSim vendor, which worked out of the box
Hi! If your iPhones don’t connect, try toggling Airplane Mode ON, then OFF to refresh the connection, and then open the Support Chat in the Airalo app so our team can take a deeper look at your line on your account. This made your Germany trip stressful, and Thank you for sharing what happened!
No coverage during stay at Athens Airport..with my package for unlimited all Europe..Sorry I can not rate you for better this time
Hi! Use the Support Chat in the Airalo app so our team can take a deeper look at how your eSIM behaved during your stay around Athens Airport with the Unlimited all Europe package. Data cutting out at the airport can really throw off a trip. It did not work as you needed this time, and thank you for telling us. Safe travels ahead!
Cut internet connection without notice . So I stayed with out any Internet servers before finish my trip .
Hi! Losing your connection mid trip without warning is the last thing you want, especially when you’re counting on it to get by day to day. Our Support Chat can take a closer look at what happened on your line and help you get the most reliable setup going forward. This left you without internet, and thank you for flagging it!
I purchased the European card because my trip was in Germany then Italy. I had no data/wi-fi with that card. When I arrived in Italy I purchased a new Italy only card and thankfully that worked. Have no idea why the Europe e-sim did not work - I googled and tried everything. I’ve purchased a number of eSIMs in the past and this was the first time I could not connect.
Hi! We are here to help you get back online, and we can take a deeper look at why your Europe eSIM didnt connect on your trip. If you already went through common checks on your side, that just means it’s best to have us review the setup and connection details. That must have been inconvenient while you were trying to get data working across Germany and Italy, and thank you for telling us what happened!
Sometime esims can’t find signal after being installed. I them have to delete it and purchase a new one for it to be installed and find a local signal.
Hi! When an eSIM is installed but there is no network, try refreshing the connection by turning Airplane Mode ON and then OFF. If it still does not connect, open the Support Chat in the Airalo app so our team can take a deeper look at what is happening on your account. We know how disruptive this can be during your trip, and thank you for sharing what you ran into!
It is an okay
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