For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Travel & Vacation

Airalo

ClaimedCollecting reviews

989 reviews

3.0989 reviews
Write a review

About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
Do you own Airalo? Claim this profile for free and start replying to reviews.

About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

The client service employees were very…

The client service employees were very kind and patient but we were not able to figure out why we could not get the Europe eSIM working. We were able to get a test Global eSIM working. I spent at least three hours working with them troubleshooting. I have had very good experiences with Airlo in the past.

Reply from Airalo2026-09-28

It's great to hear that our team was kind and patient while assisting you! We truly appreciate your dedication in troubleshooting the Europe eSIM issue for three hours. It’s wonderful that you had success with the Global eSIM, but we understand how important it is to have everything working smoothly. If the issue with the Europe eSIM hasn't been resolved yet, please contact customer support through the in-app support option and ask to speak with a human agent. Thank you for sharing your thoughts, and we hope your future experiences with us are just as positive! - Customer Advocacy Team.

On my last trip I could get data but…

On my last trip I could get data but not phone calls on the temp esim card.

Reply from Airalo2026-09-28

Thanks for sharing your experience! We’re glad you could access data during your trip, but we understand how crucial reliable phone call functionality is too. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We're committed to making sure you have a great experience with our eSIMs! - Customer Advocacy Team.

Connecting to the e sim with an other…

Connecting to the e sim with an other line is difficult Prices are high

Reply from Airalo2026-09-28

Connecting to an eSIM can indeed be tricky, and we appreciate you sharing your thoughts on this. Navigating the process with another line can be challenging, and we understand that pricing is a concern for many users. We're checking into ways to enhance the experience. If you haven't resolved the issues yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. Your feedback is valued, and we hope your future experiences are smoother! - Customer Advocacy Team.

Struggling to get connection .

Reply from Airalo2026-10-13

Hi Adjoa, We're so sorry to hear you're having trouble getting a connection. We know how frustrating that can be, and we'd love to help get this sorted out for you right away. Please reach out to us via the in-app chat in the Airalo app so our team can help you get connected and work on a resolution for you. Eitan – Customer Advocacy

Difficulty activating eSIM on IPhone

Reply from Airalo2026-09-28

Activating an eSIM can sometimes be tricky, and we understand how that can be frustrating. If you’re still having trouble, please reach out to our support team through the in-app support option to speak with a human agent. We’re here to help you get this sorted out and are hopeful for a quick resolution! - Customer Advocacy Team.

Service in Paris is spotty at best

Service in Paris is spotty at best. Needing service for directions was bad. Outside Paris better.

Reply from Airalo2026-09-28

Hey there! We understand that your experience with our service in Paris hasn't been as reliable as you hoped, particularly when you needed directions. If this hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We truly value your feedback and look forward to providing you with a better experience next time! - Customer Advocacy Team.

Service is 5*… but you don’t have…

Service is 5*… but you don’t have economical plans any more with calls and data….only the discover plus

Reply from Airalo2026-09-28

Hey there! It's great to know you’re enjoying our service! We recognize your concern about the lack of economical plans with calls and data. Your feedback is truly important to us, and we’re checking into this to see how we can improve our offerings. If it hasn't been resolved yet, please reach out to customer support and ask to speak with a human agent. Thank you for your support! - Customer Advocacy Team.

Works well in most countries but is…

Works well in most countries but is aweful in lebanon. speed is restricted and regular sim roaming on the same network worked much better. this is the second time i use it in Lebanon with the same issue

Reply from Airalo2026-09-28

Thanks for sharing your experience! It’s concerning to hear that your service in Lebanon hasn’t met your expectations, especially after trying it multiple times. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. Your input is invaluable, and we’re checking into this to enhance the experience for all users, including those in Lebanon! - Customer Advocacy Team.

Couldn’t get it working in Singapore

Reply from Airalo2026-09-28

Thanks for sharing your experience! It’s disappointing to hear that you’re having trouble getting our eSIM to work in Singapore. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We’re here to help you get everything up and running smoothly. - Customer Advocacy Team.

ESim does not work in some locations.

It worked perfectly in Canada, but did not work at all in Malawi a week later when I topped up for this location. Would like a refund for Malawi e sim purchase please.

Reply from Airalo2026-09-28

Hey there! It's concerning to hear that the eSIM worked well in Canada but not in Malawi. We understand how important reliable service is, especially when traveling. While we can't process refunds directly, please reach out to customer support through the in-app support option to discuss your situation with a human agent. Your feedback is invaluable, and we are checking into ways to enhance our services for all locations. Thank you for your understanding! - Customer Advocacy Team.

It is tricky to access the eSIM…

It is tricky to access the eSIM initially

Reply from Airalo2026-09-28

Thanks for sharing your thoughts! We understand that accessing the eSIM has been tricky for you. If it hasn't been resolved yet, please reach out to customer support through the in-app support option to speak with a human agent. Your experience matters, and we're here to help make it smoother for you. We appreciate your patience! - Customer Advocacy Team.

In Egypt it’s weak

In Egypt it’s weak. Critical comments failed. Unreliable and spotty. Buying a local SIM perhaps better option

Reply from Airalo2026-09-28

It's unfortunate to hear that your experience in Egypt hasn't been reliable. If it hasn't been resolved yet, please contact customer support via the in-app support option and ask to speak with a human agent. Your insights are valuable, and we will look into this as we strive to enhance our eSIM services. Thank you for sharing your thoughts with us! - Customer Advocacy Team.

There was a problem with eSIM…

There was a problem with eSIM activation. But it was solved with chat.

Reply from Airalo2026-09-28

It's wonderful to know that your eSIM activation issue was resolved through chat! We truly value your patience during that process. If you have any more questions or need further assistance, please don't hesitate to contact support via the in-app option. We're here to help! - Customer Advocacy Team.

Couldn’t get services in certain places.

Reply from Airalo2026-09-28

Thanks for sharing your experience! It seems you’ve had some trouble accessing our services in certain locations, and we understand how inconvenient that can be. If it hasn't been resolved yet, please reach out to customer support through the in-app support option to speak with a human agent. Your insights are valuable to us, and we’re here to help enhance your experience! - Customer Advocacy Team.

I lost connection every day

Reply from Airalo2026-10-18

Hi Claudia, We sincerely apologize for the daily service interruptions you faced with your eSIM. Please reach out to us via the in-app chat when you can—our support team will be happy to examine the issue and assist you with a proper resolution right away! Eitan – Customer Advocacy

My experience with Airalo was very…

My experience with Airalo was very disappointing, and I don’t think it is worth the money. During just 10 days in Italy, I spent more than €100 because I constantly had to top up my internet package. Although the package was advertised as “unlimited,” the internet was definitely limited. By the end of each day, the connection became extremely slow and almost unusable. The only way to get normal-speed internet again was to pay for another top-up. I would not recommend Airalo and strongly suggest considering another eSIM provider.

No immediate access but worked eventually

I liked that I immediately had access to send Whatsapp message/video calls to let my family know I was safe. What I did not like is that it took 2 days before the downloaded connection suddenly 'automatically' worked properly despite the Esim being active. I had no access to Google email updates or Google news during that time. These were less important to me, but it was slightly fustrating. All the steps to download Airalo was correct.

Reply from Airalo2026-09-28

It's great to know that you could connect with your family through WhatsApp! We understand that waiting two days for the connection to work properly, while not having access to Google updates, was inconvenient. Your experience is important to us, and we are checking into this to improve our services. If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent for assistance. Thank you for sharing your thoughts, and we hope your future connections are seamless! - Customer Advocacy Team.

APP STOPPED WORKING

Was great to download and user friendly. Unfortunately app stopped working and was unable to do anything so ended up deleting the app

Reply from Airalo2026-09-28

It's disappointing to hear that our eSIMs stopped working for you after a great start. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. Your experience matters to us, and we hope you’ll give us another chance to serve you better in the future! - Customer Advocacy Team.

Difficult to establish a connection with providers

Sometimes or many times it is difficult to establish connection with a provider. Local providers are are not reliable.

Reply from Airalo2026-09-28

It seems you're having a tough time connecting with local providers, and we appreciate you sharing this feedback. To address this, please reach out to our support via the in-app option to discuss your experience with a human agent. Your insights are valuable, and we are checking into ways to enhance our services. We hope your future connections are much smoother! - Customer Advocacy Team.