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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

Disappointed …

I got Airalo to be able to have internet service wherever I go, well yesterday I was not able to connect at all, was doing some shopping for my kids and tried to send them a message thru WhatsApp and had NO connection at all! Very disappointing

Reply from Airalo2026-09-28

It's truly disheartening to hear about the connectivity issue you faced while trying to stay in touch with your kids. Reliable internet is crucial, especially during important moments like shopping. If this hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We hope your future experiences are seamless and connected! - Customer Advocacy Team.

Not getting very good signal/service

Not getting very good service

Reply from Airalo2026-09-28

Experiencing poor signal and service can be quite disappointing. We want to help you get back on track with our eSIMs. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We're here to listen, and we hope for improvements in your connectivity soon! - Customer Advocacy Team.

I was treated well by the staff However…

I was treated well by the staff However no one helped me in applying the discount code Very disappointed

Reply from Airalo2026-09-28

Hey there! We're glad to hear that our staff treated you well, but it's unfortunate that you didn't get help with your discount code. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option to speak with a human agent who can assist you further. We hope your next experience with our eSIMs is much smoother! - Customer Advocacy Team.

Service quality is poor and inconsistent

Reply from Airalo2026-10-19

Hi Bilal, We sincerely apologize for the inconsistent service quality and the frustration it caused during your trip. Whenever it's convenient, please contact us through the in-app chat so our team can investigate your specific case and work on an appropriate solution for you! Eitan – Customer Advocacy

The first 2 eSIM worked very well but…

The first 2 eSIM worked very well but since 1 year there are serious activation problems with all eSIMs!!!

Reply from Airalo2026-10-20

Hi Christine, Please contact us via our in-app chat as soon as any issue arises so we can assist you and resolve the activation problem immediately. We sincerely apologize for the frustration these recent activation difficulties have caused. Thank you for your feedback, and we are committed to getting this fixed for you! Eitan – Customer Advocacy

Wasn’t working well with a very weak…

Wasn’t working well with a very weak reception most of the time in south of Italy

Reply from Airalo2026-10-18

Hi Elad, We sincerely apologize for the weak reception and connectivity issues you encountered. Should you experience anything similar during future travels, please contact us immediately through the in-app chat—our 24/7 team is always here to assist with your network setup and help you stay connected. Eitan – Customer Advocacy

This is the second esim to stop working.

Reply from Airalo2026-10-18

Hi Taryn, We are truly sorry to hear that this is the second eSIM giving you trouble. We completely understand how frustrating it is to deal with recurring connection issues. If you ever run into a similar issue in the future, please don't hesitate to reach out to us right away via our in-app chat so our support team can review your setup and work on a solution for you immediately! Eitan – Customer Advocacy

For some reason my esim would not…

For some reason my esim would not activate when i used it in Australia in August

Reply from Airalo2026-10-20

Hi there, Please contact us via our in-app chat so our team can review your account and offer a solution to the issue you faced in Australia. We sincerely apologize for the frustration and inconvenience this caused during your travels. We appreciate your feedback and are here to help make things right! Eitan – Customer Advocacy

Using Airalo for a long time

Using Airalo for a long time. This time the provider they worked with was awful, super slow 5G. Please improve that.

Reply from Airalo2026-09-28

Thanks for sharing your experience. It’s disappointing to know that the provider was super slow with the 5G this time, especially since you've been using Airalo for a long time. If it hasn't been resolved yet, please reach out to customer support and ask to speak with a human agent. Your insights are invaluable, and we’re checking into this to enhance our services. We hope your future experiences are much better! - Customer Advocacy Team.

I like the simplicity of setting up

I like the simplicity of setting up. However, I find the europe prices expensive.

Reply from Airalo2026-09-28

It's wonderful to know you find the setup process simple! We understand that pricing can feel high, especially in Europe. Your thoughts are important to us, and we’re constantly looking for ways to improve. If you have any specific suggestions, please reach out through the in-app support option. We're here to help enhance your experience! - Customer Advocacy Team.

I was in several countries where I had…

I was in several countries where I had really bad connections. Very frustrating!

Reply from Airalo2026-09-28

Hey there! It sounds like you faced some tough connectivity issues while traveling, which can be really disappointing. If it hasn't been resolved yet, please reach out to our customer support through the in-app support option to speak with a human agent. Your insights are valuable, and we hope your future travels bring you better connections! - Customer Advocacy Team.

Doesn’t work all the time

Reply from Airalo2026-09-28

Hey there! We understand you're facing some inconsistency with our eSIMs, and we genuinely appreciate you sharing your experience. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We're checking into this and hope you’ll soon enjoy a smoother experience with our services! - Customer Advocacy Team.

Unreasonable Top ups day count

I did my usual 7 day top up just before my trip, however my flight was canceled and i ended up traveling 3 days later, to my surprise after 4 days in my destination i got a msg that my eSim was done! I was expecting the days to start counting only when i reached my destination and turned on my eSim again… as a result i has to pay and but more days…

I have used them several times problem…

I have used them several times problem is after it expires it doesn’t go away and I’m not sure which is the correct one to choise

Reply from Airalo2026-09-28

Hey there! We understand you've run into some confusion regarding the expiration of your plans, and we appreciate you sharing this. Remember, you can label your eSIM in your device settings so you can identify each eSIM easily. - Customer Advocacy Team.