Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Thanks for sharing your thoughts on customer support in Sri Lanka. We understand how important it is to have reliable assistance. If you haven't resolved the issue yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. Your experience matters to us, and we're always looking to improve our eSIM services. - Customer Advocacy Team.
Transferring can be tricky, and we understand how that can be a hassle. If it hasn't been resolved yet, please contact customer support via the in-app support option and ask to speak with a human agent. We're here to help you navigate through this! - Customer Advocacy Team.
Everything was good until I topped up my SIM, it said it would activate when my current package run out but when it ran down to 473mb it stopped working no connection to WiFi so stuck looking for free WiFi.
It seems like you're dealing with a frustrating situation with your eSIM after topping up. We want to help you get back to a smooth connection. If this hasn't been resolved yet, please reach out to customer support through the in-app support option to speak with a human agent. We're here to support you! - Customer Advocacy Team.
We understand that navigating the airtime purchase process can be challenging. If it hasn't been resolved yet, please contact customer support through the in-app support option and ask to speak with a human agent. We're checking into this to help improve your experience with our eSIMs. Thank you for sharing your thoughts with us! - Customer Advocacy Team.
All good except my wife's esim stopped working. Tried all the fix it tips. No luck. Still got 1.13 go left. Why?
Hi there! It seems like your wife's eSIM isn't working, and we understand how that can be frustrating. If it hasn't been resolved yet, please reach out to our customer support through the in-app support option and ask to speak with a human agent. We're here to help you get this sorted out. Thank you for your patience, and we hope for a quick resolution! - Customer Advocacy Team.
Sometimes it doesn’t work in the destination country
Hi Bosede, We sincerely apologize for the unexpected connectivity issues you encountered at your destination. Should you run into any trouble during future travels, please reach out to us immediately through the in-app chat—our 24/7 team is always ready to check your settings and help you get connected right away. Eitan – Customer Advocacy
Data stopped working with no warning. I assume I have used my allowance but with no WiFi I cannot renew this has caused huge problems.
It is a good service at good price
It's great to hear that you're finding good value in our service! We appreciate your positive feedback and are glad to know you're satisfied with what we offer. If you have any questions or need assistance, please contact support via the in-app support option. Your support means a lot to us, and we’re here to keep providing you with a great experience! - Customer Advocacy Team.
The eSim itself was fine, as with all these providers there were a few cashback offers available, including one on my credit card. None of them "tracked" - it's the first company I've come across in recent years that has wormed its way out of paying cashback and given the amount at stake wasn't worth time chasing. Won't use again.
The E Sim itself worked as expected in Vietnam but was not too good in Thailand - I got by on WiFi mostly over there. Then I wanted some basic information but had issues logging in because my registered Email address was out of commission and I couldn't login. There were so many ways I could identify myself but I just got flat batted by Airalo who provided nil assistance. They continued their mind numbing 'we haven't heard from you for an hour" garbage emails (to another address) and whatsapp and this company is just garbage for mine. I just deleted the service and purchased another Esim. Never again.
Been getting very low to zero signal strength (no connection) for the past few days in Milan, Verona and Venice ((Sept.12 thru 17,2026). My TMobile data connections consistently outperforms over same period of time. Past travel’s experience were much better than this network’s. Hope someone will explains this situation & help to improve to advertised 5G connectivity.
After one day I cannot access my E-SIM anymore . My plan is for 30 days
Hi Olga, We are truly sorry to hear about the issues you encountered with your connection. Please reach out to us via our in-app chat when you can—our support team would like to check your specific case in detail and offer a proper solution for you. Eitan – Customer Advocacy
The European data plan was horrible in Eastern Europe. The WiFi calling was inoperable as well as texting. I think I’m going to try a different company next time.
The internet was super slow in South Korea even though it says 4g or 5g. I barely used the esim. It was very disappointing. I’m traveling to Korea soon again try to use it one more time. I hope it works better this time. If it’s not working again, I’m not going to use this app anymore.
The eSim worked very well in Amsterdam. Near Geneva, not so. No internet connection most of the time, even though the phone indicates it is connected to the SALT 4G network.
Hi Michael, We sincerely apologize for the connectivity issues you faced near Geneva despite showing a network connection. Whenever it's convenient, please contact us through the in-app chat so our team can investigate your specific account details and provide a suitable solution for you! Eitan – Customer Advocacy
Four-plus years with Airalo and Platinum Traveler status — and this is how they lost me. After terrible coverage in Mexico, Airalo support acknowledged that its Mexico eSIM uses Movistar, which “does not have very good coverage across multiple locations,” while its regional/global plans use the much better Telcel network. When I questioned why, they initially blamed me for choosing the product and pointed to the fine print. Their compensation? A credit that still required me to pay more to get reliable coverage — while receiving 5GB instead of the 10GB I originally purchased. Airalo itself ultimately acknowledged I was “entirely justified” in being frustrated, but refused to do anything else. Much cheaper + more reliable options out there. Give this/them a miss.
I’ve been charged follow up subscription fees multiple times by this site while buying single time-limited esims. I have never agree to this!
It’s expensive for not having a real Number but ok
Hi there, Please contact us via our in-app chat so we can guide you to the ideal plan for your destination—we already offer packages that include a phone number for several regions! We appreciate your feedback on pricing and are always here to help you get the best value. Thank you for choosing Airalo, and we're ready whenever you need us! Eitan – Customer Advocacy
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