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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

Poor connection/reliability

Sometimes there was a connection, other times there was none. Intermittent data made me just use my regular phone data. The data speeds were also mediocre considering I paid for the unlimited plan

Reply from Airalo2026-09-28

Hey there! We hear you about the inconsistent connection and data reliability, especially with the unlimited plan. Your experience is important to us, and we want to ensure our eSIMs meet your expectations. If this issue hasn't been resolved yet, please reach out to our support through the in-app options to speak with a human agent. We’re here to help, and we hope you have a much smoother experience moving forward! - Customer Advocacy Team.

I found it difficult to set up and I'm…

I found it difficult to set up and I'm pretty sure my phone wasn't working as expected. I probably will try an alternative solution next time

Reply from Airalo2026-09-28

Setting up new apps can definitely be a challenge, and it's concerning to hear that your phone wasn't working as expected. If this issue hasn't been resolved yet, please reach out to our customer support through the in-app support option to speak with a human agent who can assist you further. We truly hope you'll give our eSIMs another try in the future! - Customer Advocacy Team.

The data part of the SIM worked a…

The data part of the SIM worked a treat, and that was my primary concern but the Bell network just wouldn't play ball for voice calls in Canada. Might have been something I was missing but juts couldn't not get it to connect at all even trying country codes etc.

Reply from Airalo2026-09-28

It's wonderful to know that the data component of our eSIM met your expectations! We understand how disappointing it is when voice calls don't connect properly, especially after your efforts to troubleshoot. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. Your feedback is invaluable, and we hope your future experiences are much smoother! - Customer Advocacy Team.

I just got the minimum of what i…

I just got the minimum of what i expected. The describtion of each purchase isn’t accurate i literally ran out of 15 gb of data in just one week (and i had to top it up), meanwhile you describe the 10 gb purchase as sufficient for a normal week of use, and on top of that you don’t send any reminder that the data is about to end which was not appropriate for such a big company like you. I literally ran out of data suddenly twice during only one week, Thank you anyway.

Set-up ws very confusing at first

At first, it was extremely difficult to follow the steps to install and set up the eSIM. I watched several you tube videos, but was still confused; when what I saw on the video, didn't match up with what I saw on my phone, I couldn't get the setup completed. I asked for help and the airalo bot walked me through it. I am very glad that is done, but I'm not happy that it took me so long.

Reply from Airalo2026-09-28

Navigating the setup process can indeed be challenging, especially when the instructions don’t match what you see on your device. We're glad to know that the Airalo bot helped you complete the setup, even if it took longer than you'd hoped. If you haven't resolved any lingering issues, please reach out to customer support and ask to speak with a human agent. We hope your future experiences with our eSIMs are much smoother and more straightforward! - Customer Advocacy Team.

The process to connect to the internet…

The process to connect to the internet through Airalo was exhausting. Too many steps to get to the eSIMs and connect. I could not do it without help. You do not give instructions how to connect. But the payment is quick to restored. Make the process easier, shorter and it will come step by step with instructions to connect.

Reply from Airalo2026-09-28

Thanks for sharing your thoughts on the connection process. It sounds like getting to the eSIMs was quite a challenge, and we genuinely appreciate your insights on making it simpler. We are checking into your suggestion for clearer, step-by-step instructions to enhance the experience. If it hasn't been resolved yet, please reach out to customer support and ask to speak with a human agent. We hope your future interactions with our services are much more straightforward and enjoyable! - Customer Advocacy Team.

I found it very difficult to hook into…

I found it very difficult to hook into airalo. Got the same plan for my husband and I could never hook him in. He had a longer plan than I did.

Reply from Airalo2026-09-28

It seems you had a tough time connecting your husband's plan, which can be really challenging. For further assistance with the setup, please reach out to our support via the in-app option, and a human agent will be ready to help you. We hope your future experiences with Airalo are much smoother! - Customer Advocacy Team.

You still have a long way to become a better SP

1. Many places (Costco and bug warehouses like it) had a very bad cellular reception. 2. The upload/download speeds returned me to 2016, so it was kind of rubish (it was better then no internet connection but still rubbish)

Reply from Airalo2026-09-28

Thanks for sharing your thoughts on the cellular reception and speeds in certain locations. We understand that experiencing slow speeds can be frustrating, and we’re checking into this to see how we can enhance our services. If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent. We truly value your feedback and hope you notice improvements in your connectivity soon! - Customer Advocacy Team.

Very confusing to use

Reply from Airalo2026-09-28

We understand that navigating new apps can feel overwhelming. Your experience is important to us, and we’re here to help make things clearer. If it hasn't been resolved yet, please contact support via the in-app option and ask to speak with a human agent. We’re committed to enhancing your experience and hope to make it much more intuitive for you in the future! - Customer Advocacy Team.

Serious flaw in the service design

Airalo asked for feedback so her it is. The service works just fine just like it supposed to. I had no idea how much data I use so I picked a plan based on my research of an average date consumption and then in the middle of my trip I lost service when I really needed it. I couldn’t understand what happened at first, but then I was able to connect to Wi-Fi and realize that I ran out of data on this plan, however, there was no notification of any sort. No email, no app pop up notification, nothing. Just no service when I really needed it. I paid for more data and was able to keep using it, but I think this is a really significant flaw in the service design. I should’ve received some sort of a notification informing me that I am approaching the limit so that I could make a decision whether I want to purchase more data or not.

Reply from Airalo2026-09-28

Thanks for sharing your thoughts about the data notification experience. It’s understandable that not knowing your data usage during an important moment was a challenge. We are checking how we can improve our notifications to help users stay informed. If this hasn't been resolved yet, please reach out to customer support and ask to speak with a human agent. We hope your future experiences are much smoother and more enjoyable! - Customer Advocacy Team.

Usually very reliable

Usually very reliable. In Greece unfortunately after several attempts at troubleshooting, my eSIM purchase was successfully activated but had no reception whatsoever throughout my stay.

Reply from Airalo2026-09-28

It's great to hear that you usually find our service reliable! We understand that activating your eSIM in Greece but experiencing no reception must have been disappointing. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We're here to help you get back on track. We hope your future travels are much more connected! - Customer Advocacy Team.

Complicated process

Reply from Airalo2026-09-28

Navigating complicated processes can definitely be challenging, and we understand how that can impact your experience. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We're always looking for ways to enhance your experience with our eSIMs, and your input is important to us. Thank you for your understanding! - Customer Advocacy Team.

The app did not connect in some…

The app did not connect in some cities/countries

Reply from Airalo2026-09-28

Thanks for sharing your experience. We understand that not being able to connect in certain cities or countries can be frustrating. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. Your insights are important to us, and we hope you'll have a better experience with our eSIMs moving forward! - Customer Advocacy Team.

I bought a china esim and did not work

I bought a china esim and did not work. I had a lot of trouble on landing in china and esim not working, so struggled with taxi.

Reply from Airalo2026-09-28

Hi there! We understand you faced challenges with your eSIM when you arrived in China, and we truly appreciate you sharing your experience. Reliable connectivity is essential, especially in new places. If this issue hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We hope your future travels are smoother and more connected! - Customer Advocacy Team.

For a while texting was fine

For a while texting was fine. After a few days they didn't go through.

Reply from Airalo2026-09-28

It seems you’ve encountered issues with text messages not going through after a few days, and we completely understand how that can be inconvenient. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We're here to help, and we hope your messaging experience gets better soon! - Customer Advocacy Team.

Lose connection

Reply from Airalo2026-09-28

Hey there! We understand you're having trouble with losing connection, and that can definitely be frustrating. If it hasn't been resolved yet, please reach out to customer support and ask to speak with a human agent for assistance. We want to help you get back on track with our eSIMs. Thank you for your patience, and we hope for a smoother experience for you soon! - Customer Advocacy Team.