Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.Have no signal in France England was working and I have tried to top up as well and nothing works. I have restarted and double checked and triple checked to no avail. Of a group of us half aren't working. No money back either
I’ve been using Airalo for a few years now, but I think the quality of the connection has gone down severely. It gets really slow and sometimes doesn’t work for several hours which is truly frustrating. I used to be a loyal customer but now the service is so bad that I will not continue to use it and will switch to another eSIM provider. In addition, the set up when you arrive to new country always requires Wi-Fi, which does not always happen since the airport connection is usually pretty terrible. I went several hours once without having Wi-Fi immediately, so it doesn’t work as soon as you arrive and your new destination and sometimes requires an agonizing setup process.
Bought the Europe eSIM for Finland and Poland, service in Finland was very bad. The eSIM was stuck at Fin Telia and didn’t let switch to Fin DNA which my friend’s phone was connected to with full service. Other than that the installation went smooth and sometimes it did have a decent service
Instructions on how to install is not clear. difficult to set up esim when travelling . QR code not available - is this supposed to be sent by an email from Airalo? Stilll have not used as cant install.
Hi Robyn, Thank you for sharing this. I'm sorry the installation instructions weren't clear; I understand how frustrating that is while traveling. I've just sent you an email to help sort things out, so please check your inbox. You can also reach us anytime through the in-app chat; our live agents are available 24/7 and happy to help. Thanks for your patience! Elena - Customer Advocacy
I've had network issues and cost pricing is much better at mesim I always use them now :)
Trouble to work out going from one eSIM to another
Hi Andrew, We are truly sorry to hear that you ran into trouble while switching between your eSIMs. Please reach out to us via our in-app chat when you have a moment—our support team would like to review your specific case and help get this resolved for you. Eitan – Customer Advocacy
Was told you supported Mauritius on arrival I see they not under your global list
Too hard to set up, bad instructions
I add up data to my plan but it need to finish first it must end in order for me to use my data package that bought , then what is the reason of topping up ?
Hi there, Ali! Please reach us through in-app chat support so we can check your package and review what happened with the top-up. Sorry this was confusing. We understand how important it is for top-ups to feel clear and easy to use when you need more data. Thanks for sharing this with us. Feedback like this helps us see where the top-up experience can be clearer. Grace – Customer Advocacy
Bought ESim for Vietnam unlimited. Erratic. Poor AI service
Hi Flore, If you still need help, please reach us through in-app chat support so we can review your concern and check what happened with your eSIM. Sorry the connection was not steady during your trip. We know how important reliable data is when traveling, and we understand it can be frustrating when support does not feel helpful. Thank you for sharing this with us. Feedback like this helps us see where we need to improve. Grace – Customer Advocacy
It was working for the first day and now it’s been in and out of service but mostly out or barely working. It usually works when I buy the sim for 2G and 3 days but the Unlimited for 5 days hasn’t worked out for me.
Hi Joseph, Thanks for sharing your feedback. Sorry to hear that your connection hasn't been as stable as expected. Please try manually selecting another supported network if your eSIM offers more than one in your current location, then restart your device to refresh the connection. If the issue continues, please reach out to us through the in-app chat and ask to speak with a human agent so our team can assist you further. Sorry for the frustration this caused. Your feedback helps us improve, and we're committed to making your connection better. Elena - Customer Advocacy
No update about airtime finishing and it runs out so quickly
Hi Teena Thanks for sharing your feedback, and I'm sorry your data ran out sooner than expected. You can check your remaining data in the Airalo app and top up there if your eSIM supports it. To help manage usage, we recommend turning off background data, automatic app updates, cloud backups, and hotspot when you don't need them, as these can use data quickly. If you need help checking your usage or options, please reach out through the in-app chat and ask to speak with a human agent so our team can assist you further. We do send low-data notifications, but I'm sorry if this wasn't clear or didn't reach you in time before your data ran out. Your feedback helps us improve how we communicate data usage, and we're committed to making this experience better. Elena - Customer Advocacy
Very easy to set up but service was quite poor in some spots (I was using throughout Italy and France) and my phone (iPhone 16) seemed to be working hard to find signal and running down battery/overheating. Unfortunately, in those spots I just ended up roaming on my home carrier as I needed to have reliable coverage.
Hi Al Hamdani! If you still need help, please reach us through in-app chat support so we can review your concern. Sorry the coverage was not steady in some areas during your trip. We know how important reliable data is when traveling, and we understand how frustrating it is when you need to rely on another option. Thank you for sharing this with us. Your feedback helps us review where the connection experience can be improved. Grace – Customer Advocacy
Great service, however very difficult to navigate and understand. And I really need to constantly keep one US number which is very hard to do
Hello Garron! If you still need help with your eSIM setup or keeping your US number active while using your eSIM, please reach us through in-app chat support so we can guide you. Sorry the app felt difficult to navigate. We know it’s important for setup and account options to feel clear when traveling. Thanks for sharing this with us. Your feedback helps us make the experience easier to use. Grace – Customer Advocacy
They had wrong information about using my eSIM global purchase. They told me that USA is not covered and they were wrong until I proved to them
Hello Mohamed! Sorry for the confusion with the information you received. We appreciate you pointing this out and helping us catch it. We’ve shared this with the right team so the guidance can be reviewed and improved. Thank you for taking the time to let us know. Feedback like this helps us provide clearer and more accurate information to all of our users. Grace – Customer Advocacy
The app (in iPhone) does not open in Turkey, unless I use VPN. Very few times it does open without vpn. Also, when I use Airalo and install esim in my trip, it does not work (i.e. esim) in my next trip, I have to make a new esim install (why).
Hello! I purchased a package that includes internet, 30 minutes of calls, and 30 SMS, but only the internet service was activated.
Hello Olga! If you need help, please reach us through in-app chat support so we can review your concern and check what happened with your eSIM package. Sorry this did not work the way you expected. We know how important it is for all services in the eSIM plan to work properly when you’re traveling. Thanks for letting us know, we're here to help! Grace – Customer Advocacy
Sometimes works sometimes doesn’t. Incredibly frustrating and costly when it doesn’t!!
Hello there! Sorry the connection was inconsistent during your trip. We know how frustrating it is when data works sometimes but not when you need it most. Thanks for sharing your experience with us. Feedback like this helps us understand where we need to improve when the connection is not staying reliable. If you still need help, please reach us through in-app chat support so we can review your concern. Grace – Customer Advocacy
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