Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
Written by the business, not verified by us.Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
Auto-generated from all reviews of this business. For reference only.I got the first eSim and it took over a day to be able to make it work. Then I used used all the data and had to tap up. However after trying to connect again I couldn't even with the assistance of your team through what's up. Then I gave up as my vacation came to the end and do not need it any more. Please help me to have a refund for the tap up as I was not able to used it. Thanks, Andres Vargas
I got new eSIM but I don’t see any Airalo money as I am platinum member now.
Hello Aman! Please reach us through in-app chat support so we can check your account and review the Airmoney concern with you. Sorry this was not clear after your purchase. We know how important it is for the loyalty benefits to be easy to track and understand. Thank you for bringing this to our attention. Grace – Customer Advocacy
As previously mentioned (please only ask for feedback once), I am disappointed that my top up triggered immediately in the U.K., rather than awaiting my arrival in Sweden (as is the case with new eSims). I bought the top up ahead of my trip and as a result of the immediate activation, the eSIM expired before intended and I needed to buy a second top up.
Hello Andrew! We’ve sent you an email so we can review this with you directly and help with the top-up concern. Please check it when you have a chance. Sorry this affected the timing of your plan and that you were asked for feedback more than once. We understand how frustrating it is when you prepare ahead for a trip and the package does not line up with when you expected to use it. Thank you for sharing this with us. Feedback like this helps us review where the experience can be clearer. Grace – Customer Advocacy
What I dislike is the fact that the e-sim cannot be transferred to a new phone. So I am stuck with my old phone. However, this is my second e-sim- Airalo promises to renew automatically once my auto renew is on but with my first e sim, with auto renew on, I was unable to renew a second time; likewise with this current e sim. Other than the frequent buying of a-sims, the coverage is good.
Not able to make calls to phone numbers beginning with “888”
Hi Tim, Please reach out to us through the Support Chat in the Airalo app so our team can check your account details and help sort this out for you. We’re really sorry you couldn't place calls to those numbers. You should be able to rely on your calling feature whenever you need it. Apologies for the late response, but we want to make sure you get the help you need. Thanks for your patience with us! Grace – Customer Advocacy
Last time it's ok 100% good. now I can't open it. I bought $30 for 1 month in philippines. Until now I am trying to open it but failed.
Hey there! Try restarting your phone or toggling Airplane Mode ON/OFF to reset the connection in the Philippines. If your eSIM still fails to open or connect, please open the Airalo app to reach Support Chat so we can get this sorted out. Sorry for the hiccups in your trip. We're here to help.
My data went from 1GB to 0GB without use so I bougth more 1GB and it finished in seconds without using. I only saw e-mails arriving sain”you have 25% data remaining” and 5 seconds later “you have 10% data remaining” and them stoped working but at the time I was doing anything that use data.
Hi Paulo, Please reach out to us through the Support Chat in the Airalo app so our team can check your account details, review your data usage logs, and help make things right for you. We are so sorry for this experience. Watching your data drain in seconds from background activity when you aren't actively using your phone is frustrating. So sorry for the delay in reaching out. We wanted to ensure your feedback was addressed. Thank you for your patience! Grace – Customer Advocacy
Disappointed that my top up of my Sweden sim started running immediately after - even when I was in U.K. As a result it did not last for the full duration of my trip and I was forced to top up a second time.
Hey there! Just a heads up - your top-up packages will activate right away when you purchase them, as long as your data is switched on in the country you’re visiting. It’s best to turn on your eSIM data only when you’re ready to use it. If you have any questions or run into any issues while you’re traveling, don’t hesitate to open the Support Chat. We’re here to help you with your plan whenever you need it! Safe travels!
Hey there! Before you make a purchase, feel free to explore which countries and local networks your eSIM covers. If you’re currently in a supported country but still offline, just open up the Airalo app and chat with our Support team. We’re here to help you get your eSIM sorted out right away!
It is very unstable in some countries, sometimes you get it work, sometimes not.
Hey there! Try turning Airplane mode ON and then OFF. It often helps refresh your connection! If you’re still experiencing any issues, feel free to open the in-app Support Chat! We’re always here and happy to help you directly.😊
Not able to connect never had issues before, very frustrated
Hey there! Double-check that Data Roaming is all set in your Settings. If the issue persists, reach out to us in the Airalo app and tap on Support Chat. Our team is ready to help you out and check your line's connection status ASAP! Sorry for any hassle with your eSIM - we’re here for you!
Hi there, We completely understand how frustrating it is to deal with slow internet speed while traveling. Please reach out to us directly via Support Chat in the Airalo app so our team can review your account details and help make things right regarding your trip to Egypt. We sincerely apologize for the trouble during your trip and for taking longer than usual to respond here. Your feedback is truly important to us. Eitan – Customer Advocacy
You sent me an email a day after I had purchased the eSIM with a code saying we saw you checking us out, so here’s a little something to help seal the deal, no good to me as I had already purchased when I was viewing. Would be nice to get the $15 back now though…..
Hi Sean, Please reach out to us through the Support Chat in the Airalo app so our team can check your account details and see how we can help. We are so sorry for the frustrating timing. Receiving a promotional code right after you've already completed your purchase is disappointing, and we completely understand your frustration. So sorry for the delay in reaching out. We wanted to ensure your feedback was addressed. Thank you for your patience! Grace – Customer Advocacy
I thought it included phone calls but I can't make or receive any plus it's eating through data
Hi Mark, Please connect with us via Support Chat in the Airalo app so our team can review your account details and help you out with this. We are so sorry that your eSIM didn't meet your expectations for calls and that your data ran out faster than planned. We appreciate you bringing this to our attention so we can assist you properly. We apologize for taking longer than usual to reply here. Thank you for sharing your experience and helping us improve. Grace – Customer Advocacy
Hi Ian, thank you for sharing your feedback! We’re sorry to hear that your experience felt confusing. We always aim to make staying connected as seamless as possible. If you need a hand or have any questions about setting up or using your eSIM, please reach out to our support team directly in the app – we’d be glad to walk you through it! Eitan – Customer Advocacy
Hi Nestor, thank you for sharing your feedback! We’re sorry to hear that the setup process felt challenging. We always aim to make getting connected as simple and seamless as possible. If you need any assistance or step-by-step guidance, please reach out to our support team directly via the in-app chat, and we’ll be glad to help you get everything up and running! Eitan – Customer Advocacy
It's a problem to sort out network in France. Extra effort needed to get to work
Hi Attila, We're really sorry for the hassle you experienced getting connected in France. Setting up an eSIM should be effortless, and we apologize that it required extra effort on your end. Please feel free to reach out to us via our in-app chat or support channels—we’d love to take a look at your account and see how we can make this right for you! Eitan – Customer Advocacy
Expensive compared to buying a local sim n Greece - more than double
Hi Maria, We appreciate your feedback regarding our Greece plans. We work hard to offer a balance between reliable local coverage and competitive pricing, along with the convenience of staying connected as soon as you land. Thank you for sharing your thoughts with us! Eitan – Customer Advocacy
The connection is most of time cutting and most of promo codes doesn’t work .. very expensive
Hi Mohamed, I'm sorry the connection kept dropping, and that the promo codes you tried didn't work. I also understand your concerns about the price. We aim to provide reliable connectivity and good value, so your feedback is important to us. If you still need help with an eSIM or promotional code, please contact us through the in-app chat; our team is available 24/7. We apologize for taking longer than usual to reply here. Thank you for sharing your experience and helping us improve. Elena - Customer Advocacy
My trip in Japan, internet was no good. A lots of times is no connection. I'm using Samsung Flip 7 so not old mobile phone. I have been using Airalo for a while, normally not too bad that why I used it again but disappointed.
Hey Poh, Please feel free to open a chat with us in the Airalo app so we can review your eSIM purchase and help get this sorted for you. We’re really sorry your connection was unreliable on your recent trip. You should be able to count on a smooth data experience every time you travel with us. Apologies for the late response, but we want to make sure you get the help you need. Thanks for your patience with us! Grace – Customer Advocacy
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