Akusoli (akusoli.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Hello Melanie,
Thank you for taking the time to leave us a review and for the 4 stars.
We’re glad to hear that you felt we offered everything we could. If there is anything specific you feel we could improve to make your experience even better, please let us know.
If your review is not linked to an order, please provide your order information (email, order ID, or name) so we can better understand your experience.
Akusoli Support Team
Hello,
Thank you for sharing your feedback and for giving Akusoli a try with your first order.
We truly appreciate your 4-star review and your trust in us. If you have any questions or concerns about your order, please share your order details (email, order ID, or name) so we can look into it further and assist you as needed.
Thank you again for choosing Akusoli.
Akusoli Support Team
Ciao Alessia,
Grazie per la tua recensione a 5 stelle!
I nostri prodotti vengono spediti in diversi Paesi; per poterti dare una risposta precisa sulla destinazione e la disponibilità di spedizione per il tuo caso specifico, ti chiediamo gentilmente di indicarci il tuo riferimento ordine (email utilizzata per l’acquisto, numero d’ordine o nome completo).
In questo modo potremo verificare i dettagli e fornirti tutte le informazioni necessarie sulla spedizione.
Akusoli Support Team
Akusoli inserts are really meant for those who do not have corns or callouses under their feet, otherwise it can be rather painful.
Reply from Akusoli2026-07-18
Hi Barb,
Thank you for taking the time to share your feedback and for leaving a 4-star review.
We’re sorry to hear that the inserts have been painful for you, especially with existing corns or callouses. Our insoles are designed to enhance comfort and support, but we understand that every foot is different and certain conditions can make some designs feel uncomfortable.
If you decide to try them again, you might find these tips helpful:
- Ensure Proper Fit: Make sure the insoles are the right size and sit flat in your shoes without bunching or slipping.
- Gradual Use: Start by wearing them for short periods and gradually increase the time to allow your feet to adjust.
- Shoe Compatibility: Use them in shoes with enough room so they don’t create extra pressure points.
If discomfort continues, we strongly recommend consulting a healthcare professional or podiatrist, especially if you have corns, callouses, or other foot conditions, so they can advise on what type of support is best for you.
As your review is not linked to an invitation, please provide your order information (email, order ID, or name) so we can better understand your experience and offer more tailored guidance.
C
Customer · 9 reviews · Experienced 2026-07-16 ·
★★★★★
I have been using it for a month but I…
I have been using it for a month but I haven't see any changes so far.
Reply from Akusoli2026-07-17
Hello,
Thank you for taking the time to share your feedback with us and for using our product for a month.
We understand it can be disappointing not to see the results you were hoping for yet, and we truly appreciate you letting us know about your experience. Your feedback helps us improve our products and overall customer experience.
If you’d like to share more details or get further assistance, please feel free to contact our customer service team at https://akusoli.com/contact-2 so we can review your situation more closely.
Akusoli Support Team
K
K Miller · 4 reviews · Experienced 2026-07-17 ·
★★★★★
Easy to get through the site
Reply from Akusoli2026-07-17
Hello,
Thank you for your 5-star review and for sharing your experience.
We’re really glad to hear that you found our site easy to navigate. Feedback like yours helps us ensure we’re offering a smooth and user-friendly experience.
Akusoli Support Team
4 stars at the moment only went through the purchasing process. Yes there's a few upsells but hey who doesn't. I hope they work.
Reply from Akusoli2026-07-17
Hello Misheline,
Thank you for sharing your experience and for the 4-star review.
We appreciate your feedback about the upsells during the purchasing process and understand how that can feel. Your input is valuable and helps us review and improve the overall experience.
Since your review does not appear to be linked to an invitation or specific order, please provide your order information (email, order ID, or name used to place the order) so we can better understand your case if you need any further assistance.
Thank you for giving Akusoli a try.
Akusoli Support Team
Hello,
Thank you for your review and for rating us 4 stars.
We’re glad to hear that you are satisfied with the product, information, and delivery. If there is anything we can improve to make your experience even better, we would appreciate any additional feedback you might like to share.
Akusoli Support Team
Great product which covers many orthopedic issues at a fair price.
Reply from Akusoli2026-07-15
Hello,
Thank you so much for your 5-star review and your kind words about our product. We’re really glad to hear it’s helping with multiple orthopedic issues and that you find it fairly priced.
Your feedback means a lot to us and motivates our team to keep improving.
Akusoli Support Team
J
Jim · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Love the insoles
Reply from Akusoli2026-07-14
Hi Jim,
Thank you so much for your 5-star review and for sharing that you love the insoles!
We truly appreciate your support and are glad to hear you’re happy with your Akusoli experience.
Akusoli Support Team
P
Pam Brown · 3 reviews · Experienced 2026-07-13 ·
★★★★★
Just ordered today
Just ordered today. No experience yet
Reply from Akusoli2026-07-14
Hi Pam,
Thank you so much for your 5-star review and for choosing Akusoli!
Since you mentioned you’ve just placed your order and don’t have experience yet, we hope everything goes smoothly and that you’ll be happy with your purchase once it arrives. If you have any questions or need assistance along the way, our team is always here to help.
Akusoli Support Team
M
Margie · 4 reviews · Experienced 2026-07-14 ·
★★★★★
Easy to shop but too many add ons
Reply from Akusoli2026-07-14
Hello Margie,
Thank you for your 5-star review and for sharing your feedback.
We’re glad to hear that you found it easy to shop with us, and we appreciate your comment about there being too many add-ons. We are constantly working on improving the shopping experience, and feedback like yours helps us understand where we can do better.
Akusoli Support Team
I bought these inserts for my husband. He is a diabetic with neuropathy so he lives in constant pain in this feet. He loved the inserts with the magnets. I'm not sure if they truly helped or if it was the power of suggestion,but I will continue to buy them. Thank you from him and me.
Reply from Akusoli2026-07-14
Hello,
Thank you so much for sharing this wonderful feedback.
We’re really glad to hear that your husband is enjoying the inserts and that they may be bringing him some comfort. It means a lot to us that you both have had a positive experience and that you plan to continue using them.
Thank you again from all of us at Akusoli for taking the time to leave a review and for your trust in our products.
Akusoli Support Team
A
Anja Van Valen · 9 reviews · Experienced 2026-07-14 ·
★★★★★
So far so good
So far so good. Not yet received the article.
Reply from Akusoli2026-07-14
Hello Anja,
Thank you for your review and for sharing your experience so far.
We’re sorry to hear you haven’t received your article yet. We are investigating the details of your case and will get back to you as soon as possible. Please keep an eye on your email for updates or for any information we might need along the way.
Thank you for your patience.
Akusoli Support Team
D
Dona Nowicki · 1 review · Experienced 2026-07-14 ·
★★★★★
Detailed explanation about insoles.
Reply from Akusoli2026-07-14
Hello Dona,
Thank you for your review and for taking the time to share a detailed explanation about the insoles.
We truly appreciate your feedback and are glad to hear your experience has been positive overall. If there is anything specific you feel could be improved or anything you would like to share in more detail, please let us know, as this helps us enhance our products and services.
Thank you for choosing Akusoli.
Akusoli Support Team
Fast delivery and my feet and legs don't hurt as bad as they used to I would recommend this product for anybody who is suffering with feet pain. Also the delivery was super fast not the two to three weeks that the website mentions
Reply from Akusoli2026-07-13
Hi Tina,
Thank you so much for your wonderful 5-star review.
We’re very happy to hear that your feet and legs are feeling better and that the delivery was faster than expected. It means a lot that you would recommend our product to others dealing with foot pain.
Thank you again for sharing your experience and for choosing Akusoli.
Akusoli Support Team
C
Claudia · 2 reviews · Experienced 2026-07-12 ·
★★★★★
The selection processes took a little…
The selection processes took a little long but hopefully I will see results. Don
Reply from Akusoli2026-07-12
Hello Claudia,
Thank you for taking the time to share your feedback and for your 4-star review.
We’re sorry to hear that the selection process took longer than expected, and we appreciate your patience throughout. We truly hope you will see positive results from here on.
If your review is not linked to an order or invitation, please provide us with your order information (email, order ID, or name) so we can better understand your experience and look into it further.
Akusoli Support Team
Beware of ordering if you need to make any changes. Their website has no option to cancel an order, and their built-in "edit" feature is broken—it literally merged my incorrect address and correct address together. I proactively emailed customer service to give them the exact correct address. They emailed me back and explicitly promised they would update it to the correct one. Instead, they ignored the confirmation and shipped it to the wrong address anyway. Avoid this company; their support and website automation are completely unreliable.
Reply from Akusoli2026-07-12
Hello Michelle,
I hope you’re doing well! I wanted to follow up on your concern expressed through Trustpilot, as I’ve been trying to reach you but haven’t received a response yet.
If you’d like to discuss your experience further or if there’s anything else I can assist you with, please don’t hesitate to contact us directly at https://akusoli.com/contact-2. I’d be glad to privately review your case and work towards a resolution that suits you.
When you reach out, please include "Trustpilot - Akusoli" in the subject line and reference your review. This will help me quickly access your information and provide the support you need.
Thank you for taking the time to share your feedback—I truly value it. Whenever you’re ready, I look forward to addressing your concerns.
Best regards,
Jade Torres
Akusoli Customer Care Manager
S
Sabah Yousif · 1 review · Experienced 2026-07-10 ·
★★★★★
I’m so happy about this always makes me…
I’m so happy about this always makes me feel better
Reply from Akusoli2026-07-11
Hello Sabah,
Thank you so much for your 5-star review and your kind words.
We’re delighted to hear that Akusoli helps you feel better – feedback like yours means a lot to us.
Warm regards,
Akusoli Support Team
Hi Lorraine,
Thank you so much for your 5-star review and for sharing that you found it very easy to order – that means a lot to us.
If you’d like to share any further details about your experience or suggestions, we’d be happy to hear them.
Best regards,
Akusoli Support Team