Allbirds

Finally caved and bought a pair of tree…

Finally caved and bought a pair of tree runners. After wearing them daily I totally get the hype.

PLEASE BRING THE OLD FITS BACK!

PLEASE BRING THE OLD FITS BACK! Seriously, what happened?! Allbirds used to be my go-to brand for my bunions, I literally wore them every single day as they (specifically the Wool Runners and Loungers) were the ONLY shoe that I could comfortably walk in all-day everyday. Now they’ve changed all the fits and all their shoes have an extremely strange and uncomfortable fitting — for their Wool ranges, insides / uppers are no longer made of wool (key for comfort), only the outer are (what’s the point??); narrow and tight in the front while being lose in the back; not to mention the entire shoe is just extremely stiff. They USED TO BE THE MOST COMFORTABLE — but NOW THE MOST UNCOMFORTABLE SHOES I’VE EVER WORN. I really hope they bring back the old fits because their new ones are UNWEARABLE.

I have never written a bad review however

I have never written a bad review, I always get in contact with the company to resolve any issues. This is written to ensure you are aware of the very bad customer service offered by Allbirds when I slipped a few times on their waterproof shoes on a variety of surfaces. I bought their expensive waterproof shoes only to find that when they are wet they are dangerously slippery. The final response from customer services (even though I explained the genuine problem in detail) was that they encourage customers to pass their shoes on or sell them on. In essence, pass the problem onto another unsuspecting individual because they will not do the right thing by you as a customer.

Very good strong shoes and well sourced…

Very good strong shoes and well sourced materials. They lasted 2 year of continues hard use. Just wish the soles had better profile. This is the first item that has failed on me. They don't truly offer any grippier soles it seems.

BEWARE of FIT on Golf Dashers ..I have 3 pairs of all birds all size…

I have 3 pairs of all birds all size 8.5 Med . They FIT true to size , are stylish and comfortable but they wear out faster than u would expect . The 4th pair was Golf Dashers , same size. It has a unique compressive "sock" over the top / dorsum of the foot that is unadjustable and too tight for the labeled siz shoe . I had skin abrasions on the top of both feet after walking 18 holes with regular socks also worn. I bought them and did not wear them for a while so I was outside the return window . U think they might work with U but they do NOT .

I love my allbirds

I love my allbirds, I have multiple pairs

Bad customer experience

At first it might sound great that a shoe is out of stock - it must be incredible, right? But once months go by, and it's still out of stock, that is just a bad customer experience. This was made worse when I contacted "customer services", which did not register my complaint as a complaint at all. Like another reviewer pointed out, they keep switching who handles your email chain. None of them are interested in giving you a refund and they will not care about the trouble you have gone through as a result of their company logistics and operations. I already considered never shopping there again because of the stock issue but after speaking with them I am certain they will not get another penny from me.

Allbirds doesn't stand behind their sneakers

I purchased a pair of Allbirds Tree Runner Go sneakers back in April, wore them no more than 10 times, and the white sole is splitting/cracking right at the area where the sneaker creases as you walk. I reached out to Allbirds via the chat on their website, and the agent basically told me there was nothing they could do, left me high & dry. All I can tell you my similar pair of Nike sneakers that I have worn all over for 5 years haven't shown such a defect in their sole. I guess I'll NEVER buy Allbirds again, because besides their sneakers not lasting infrequent use, they refused to stand behind their product.

Ordered on Tuesday

Ordered on Tuesday - on the doorstep when I got up today (Thursday). Wow! Great service! Didn't give five stars because the colour was a bit different from the colour in the promotion material. This shouldn't happen.

First I’ll start by saying I ordered…

First I’ll start by saying I ordered shoes from them years ago and I liked those and enjoyed the experience. This new version of allbirds I ordered from is a different story. First it took over 2 weeks to even receive my order. Then the shoes I did receive were dirty and scuffed as though someone wore and returned them previously. I reached out to support to ship my return back. It took 2 weeks to receive a label and it was only received once I threatened to contact my bank and dispute the charge. They cited a technical issue on their end but it’s pretty clear they were just ignoring my request to return. Fast forward another 3 weeks and they only refunded part of my money, saying the other portion is non refundable on returns. What a scam of a company this has become…

Good quality trainers

Delivery service was amazing.. exchange etc...

Good Shoes Bad Service

They've sent me two different sizes. My left shoe was an eight. My right shoe was a seven and a half. I assumed the chat line would be the quickest way. It took 2 and 1/2 days for them to try to find a solution through their "chat line". That's when they informed me that they were sold out of that color in both a seven and a half and an eight. Their solution was pick a different color. No discount. No. Why don't you keep those and will send you another pair free? Just me sitting on a chat line for 2 days. Waiting for them to tell me there's nothing they can do.

Awful customer service

Awful customer service. I’ve purchased 4 pairs from them. This last pair happened to be extremely uncomfortable and had no support. It made my feet sore for two days. I tried to return it or at least get some credit back to my account but they refused. Sad they don’t take care of normal customers due to greed.

Beautiful shoe not for wide widths

Womens Steider (Explorere) . Beautiful shoe. Definitely not for anyone with slightly wide feet. Have multiple pairs of all birds. This is the only model that is very tight for wider feet I opted to keep these as I modified the width. In order to wear them I had to remove the shoelaces put a form inside that stretched them out for over a week. Now they fit well because mine are dark green, you can't even really tell the shoelaces aren't there.. now I love to shoe and the fit

Bought some socks

Bought some socks. I love your socks they are hards wearing and fit beautifully.

Great quality!

Very comfy

Very comfy, my first pair will be buying them from now on!

No longer comfortable

I had Tree Loungers for 4 years, and they were great. They stopped making them, and all the variants I tried were uncomfortable. And even after buying, it's not possible to leave a review on their site.

Buyer beware

Been a loyal customer for years. Bought probably 10 pairs of shoes from them. Returned an equal amount. Because until you get them and try them on and see fit and feel, you don't know. I went to order last night and found after many different contacts that I'd been banned for too many returns. No warning, nothing. Just see ya. They are having serious financial difficulties, so they are cutting customers in effort to get more profitable. Not sure how that will work. But will look for good alternative. From what I can read, they won't be in business much longer.

POOR CUSTOMER SERVICE and no QC in sizes!!!

My experience with "Allbirds" has been very poor! The sizes are NOT consistent. I'm a true size 7 and bought 2 pairs (of the same kind, different colors) and 1 fits great, the other like a size 6! I returned the one that fit a whole size smaller, along with a picture of both pairs I bought, side by side, and you could see the difference in size, very obvious! It takes several days....or NOT at all to get a response from their customer service! Several times asked them to call me to get this worked out....nothing! When they did "finally" refund the one pair, they didn't give me full refund, almost $10 less than what I paid! I wrote them to ask how they got that amount.....no response! My son bought me a pair of slippers for Christmas, size 7 and they go 2 inches past my heel! NO QUALITY CONTROL with Allbirds!! I asked my son to STOP buying from this company! NEVER will I buy from them, poor POOR Customer Service.