Allbirds (allbirds.com) has a 2.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 103 of them were added in the last 12 months. Last updated 2026-08-10.
Great customer service. Received my order very quickly, unfortunately there was an issue with the trainers so I emailed customer services straight away who almost immediately responded and offered me several different ways to resolve the issue. This was sorted within 24hours and the trainers are very comfy so I'm very happy and will be purchasing from Allbirds again.
Order a pair of shoes and had them accidentally sent to an old addrss since I just moved. I attempted to work with their customer service to do anything about this, since I couldn't get access to my old buildings drop off location and because of the shipping method Allbirds uses I can not make any changes or hold with fedex. I ended up getting passed between 3 different customer service people who failed to read my responses to the last person and give me the same answers and forcing me to repeate myself multiple times. This is either a chat bot getting feed my emails as new conversations every couple of messages or a very lazy and unhelpful customer service team. I am just trying to work out some way I don't end up with no shoes and out $60.
I’m very disappointed with Allbirds men’s shoes, especially considering the premium price and the brand’s reputation. After around 6 months of normal, everyday use, the shoes started ripping from the insole, and the damage then spread to the surrounding material. This wasn’t due to heavy use, sports, or any misuse—just regular walking and office wear. Once the insole area began tearing, the shoes quickly became uncomfortable and unusable. For shoes marketed as high-quality and sustainable, this level of durability is unacceptable. The insole is a core part of the shoe, and it should not fail this quickly under normal conditions. The materials feel weak, and the overall construction does not justify the price. Allbirds may look good and feel comfortable initially, but based on my experience, they are not built to last. I wouldn’t recommend them to anyone expecting durability or long-term value
items were delivered by EVRI and left in an open area and stolen. Allbirds have said that because it was left outside, it is considered delivered, regardless of being left in plain sight. they will not give me a refund
Allbirds seems to be shutting down, as they no longer have customer service in Australia. I purchased a pair of shoes online a month ago, and am unable to return them as the website isn't working, and no one at their "help" email address has replied to my emails about it. So, if you buy anything from Allbirds and it isn't suitable you'll likely be stuck with it.
I’ve been a long-term customer and this was my 7th pair of shoes from this brand, but my recent experience has been extremely disappointing. I purchased two pairs of Men’s Tree Runner Go and found them extremely uncomfortable, particularly through the arches of my feet, despite ordering my usual size (11) and despite the strong “wear-all-day comfort” claims advertised on the website. The shoes were worn only briefly to assess fit and comfort. Customer support later acknowledged that the wear was minimal, yet refused a refund and stated that returns must show “zero signs of wear”. Instead of a refund, I was offered only a gift card (minus an $8 return fee) or an exchange. The customer service process was slow, difficult to engage with, and required repeated follow-ups. Despite requesting escalation, I was not provided access to a manager for review. I provided photos before returning the shoes and tried to resolve the issue respectfully. The way this return was handled felt misleading and unfair. The comfort claims did not reflect the product I received, and the overall experience left me feeling deceived and very disappointed. Based on my experience, I would strongly caution other customers.
Super customer service. Prompt delivery.
I purchased 2 pairs of house slippers an a pair of sneakers for a gift. The sneakers didn't work so instead of returning I decided to exchange and bought 2 more pairs of sneakers, both on sale. Received the shipment today, and don't know if the gift pair works yet but the pair for me was too narrow so I returned it, it's $65 + tax. Initially, the refund was $65 + tax, but now after I dropped it off, Allbirds ripped me off and refunded me $28 and change. WTH? Now, I'm returning the gifted pair no matter what and I expect to get a full refund. NO MORE Birdie! Buyers beware! You will NEVER get another penny from us Allbirds!
I tried to return my shoes as they not fit. Unfortunately the label number I printed was not recognised by the system that scans them. Unfortunately despite contacting all birds twice including providing a screen shot of the systems error message at the drop off point , they have made no attempt to reply in the last two and half weeks. All birds also do not have an actual phone number.
Horrible Experience. Do not buy. Bought a pair of shoes in September 2025. Did not show up until late November 2025. Requested exchange or return and they refused citing past the 30 day window despite the delivery date being 60 days past the order date. What a poor customer experience and will not be buying again or recommending to anyone.
Very comfortable shoes and eco-friendly materials.
The worst returns experience I have ever had. First courier company assigned (Aramex) failed to collect my parcel at all, despite two follow ups. Second postal option apparently delivered to the address provided by Allbirds who inexplicably returned the parcel to a different address. Multiple emails to try and sort it out only elicits quick but unhelpful replies from 'Woolly Bot' an AI generated complaints handling system. No human interaction seems to be possible. Meanwhile my refund ($270) is nowhere to be seen. This company is appalling, do not buy from them.
I have owned several pairs of Allbirds. I consider myself a great customer, but finally bought a bad pair and Allbirds would not stand behind their product. My white Allbirds turned YELLOW. DINGY. They were only worn 4 times and never wet. Yellowing appeared on both shoes. When I contacted Allbirds they said the yellowing was "natural" and would not replace them. DO NOT BUY ALLBIRDS in WHITE. Really disappointed with the brand and will not buy them again.
The shoes are 5 star for comfort. I have a few pairs. However one pair (after approx a year) wore through a hole at the top where big toe is. Thin material could use something extra at toe of feet for those style. So I bought different style but unfortunately the grip on bottom has come loose on one of the shoes after relatively little use. Still useable and can probably stick it back down but for the price shouldn’t be having issues like that
I purchased a pair of Allbirds boots around 11 months ago, advertised as waterproof and all-weather. I’ve used them very little and taken great care of them. Despite the demonstrations on the website showing water being repelled, the boots have soaked through even in light rain — while I was under an umbrella. This completely contradicts the claims made in their marketing. I paid £140 for these boots. They are beautiful and comfortable, but the waterproof performance does not match what is being promised. I’ve attached photos as evidence to the customer service team To make matters worse, I haven’t received any response from a human agent. Customer service appears to be virtually non-existent, and the information on the website feels misleading given my experience. I do not expect any compensation based on my experience with this company, but I do want other customers to be aware. Unfortunately, I won’t be buying from Allbirds again or recommending the brand to others.
PSA: Buyer beware, they use aramex for shipping and there is a high chance you will never reiceve your package.
Have been a supporter of this brand for some years but currently waiting for an outstanding delivery and only support seems to be thru Chatbot. Will be claiming thru credit card
I have been a customer for years but needed to return something for the first time, and boy was it an eye opener. Firstly, it's not "30 days free returns" as stated on google, there's an $8 service fee. Then you're given return label for either Aramex or CouriersPlease, then need to search for a local drop off location or local courier pickup. If you don't live near the drop off location their Wolly Bot reply was: "Unfortunately, we don't have alternative drop-off or pick-up arrangements available in this situation. You might like to see if someone can assist with dropping off the parcel for you, or you could look into a local parcel forwarding service, though these options would need to be arranged independently". I live 80km away from the nearest dropoff location, I can't ask anyone to drop it off for me. This needs to be clearly stated on their returns policy page so others aren't caught out either. Pretty disappointed. This is not the "no worries" return I was expecting from Allbirds.
Allbirds is an excellent company to deal with. They keep you updated on your order and when it will arrive. If there is anything wrong or the product has to be returned, the refund is almost instant. Sadly shoes ordered were too big. Returned for another size. It goes without saying, Allbirds shoes are wonderfully comfortable and I think good value.
104 reviews matching