ALT. Fragrances

A+ Customer Service and product

This company went above and beyond to make sure I had amazing experience and got my order correctly. Best customer service I've got in a long time.

Amazing customer service and fragrance!!

I ordered the Crystal fragrance and love it! However when my order came the top wasn't fully screwed tight and 1/4 of the bottle leaked. I sent a quick email with picture and they quickly responded with an apology and said they would send a new one at no charge and I received the invoice for it right away!This company has excellent customer service I highly recommend anything from them!

Great products

Great products, fragrances smell top quality and actually last. I’ve been buying for a good while now and customer service is fast friendly and very attentive if you have any issues or concerns. I had an issue with package being lost. Keep in mind that was a carrier and shipper issue and ALT went out and sent a completely new order for me. Thanks ALT, I will continue to purchase from you guys

Very good customer service

Very good customer service. They were propped in getting back with me and correcting the problem.

LESSON LEARNED

First purchase. Ordered 5/$150. 1) I wish I had read reviews from other sites that carry Alt. Fragrances products, which are much lower. On Google, even the review averages shown at top in “Sponsored Products” show lower reviews than what is displayed on the Alt. Fragerences’ website. I suggest putting “Alt. Fragrances,” the name of the scent you are looking at with the word “reviews.” Also, Reddit & TrustPilot are usually good for reviews. 2) Out of 5 fragrances, only 1 (Cherry Smash) was NOT on the pleasant side, but the scent of 4 only lasted LESS than 30 minutes, & the scent of the other 1 vanished in LESS than 90 minutes. So, I feel I’m NOT really saving anything if I must strip down and reapply the spray every 30 minutes. Ugh! 3) Directions on boxes say to spray on skin & not to rub, or it affects the scent, which led me to be concerned that with the fragrances being oil based that they might leave spots on my clothes. Real quality perfume does NOT include such directions. 4) At least one bottle leaked from loose lid. Three others also had loose lids, but missing liquid was not obvious. Boxes were damp & had strong mixed odor. I could NOT return because I threw the damp & smelly boxes away. Also, “returns” are only given as store credit or exchange, which is NOT really a return, but, either way, only an exchange. 5) I did reach out to support / customer service with pictures and text about the leaking & damaged boxes. The first response came in 17 hours and very politely said they could only offer “store credit or replacement” for the bottle that leaked the most & other than a brief “sorry to hear about” there was no real response to the damp & damaged boxes. I replied in about 5 hours that I would take the “store credit” (something is better than nothing) and that I was disappointed they didn’t respond about the boxes and that I felt an exception should be made to let me send the fragrances back without the damp and damaged boxes. Their second reply took 51 hours, & they did NOT mention the boxes or my desire to return (aka-exchange) all 5 bottles, but they did provide a $29.99 store credit (something is better than nothing?) so that I can use it to get another bottle that most likely smells okay, can only be sprayed on my skin, and lacks scent longevity. So, LESSON LEARNED.

Great Customer Service

My products were delivered with lids not tightly shut and the fragrances leaked. Alt immediately sent replacement products without any hassle.

Top Notch Customer Service

Not only are the scents great, but customer service is top notch. I received a bottle that was broken during shipping, immediately emailed them photos, and my replacement was on its way the next day. Will certainly buy more from here.

This people is totally froud

This people is tottaly fraudulent people Show in invoice one think and send you others I bought 6 bottle then they are offer 3 bottle extra free Made at invoice but when I open it send me just the bottle which I was pay for it I email three time to Costomer service still no answer I send invoice pictures and pictures of I recived

RECOMAND!!

The product is amazing and the customer service is amazing! They are very proactive!! Thank you!!

Great customer service

Great customer service, listened and took care of the issue

Excellent customer service

Karimunnisa provided exceptional customer service! She responded quickly, explained everything clearly, and processed a replacement order right away after my package was lost in transit. I truly appreciate her professionalism, kindness and efficiency.

ALT fragrances is my new go to

ALT fragrances is my new go to. I am am ALTer for life. I own so many scents. I get compliments from strangers every day on how good I smell. Customer service is amazing. I had to contact them 1 time because o had some perfume leak during shipment. They got right back with me within 1 business day and after I submitted pics for proof, a new bottle was sent out. I am very pleased with ALT. And I have referred so many family and friends to them. My daughter has purchased just as many scents as I have. You will not be disappointed when you try ALT.

Absolutely love the scent dream chaser…

Absolutely love the scent dream chaser , it stays on forever . Their customer service is amazing!!! Definitely recommend buying from Alt

Great experience

The scents are great and the customer service is top notch. I had an issue with one of my fragrances being loose and they instantly responded and sent a new bottle. Very satisfied.

I’ve been ordering from ALT Fragrances

I’ve been ordering from ALT Fragrances for a while now. Love all the scents and the prices! Love that they have individual and bundles. Customer Service is spectacular! They are quick to respond, and very empathetic to the situation. ALT has a customer for life. Thank you!

Great customer service

Great customer service. Had an issue with an order that was completely my fault and they did everything they could to help. Will definitely order again!!

Great fragrances and quick customer service response!

I have purchased about eight fragrances in the last month and I love them all! I had an issue with receiving half of a bottle of the Crystal No.23 and customer service response was quick and I will receive a new bottle. I will definitely order again!

Great scents and great customer…

Great scents and great customer service.they corrected and wrong order the day I received it instantly. Would recommend to anyone.

Quick response and great service

Very good customer service

Very good customer service, and very valued product!