The fragrances are amazing
The fragrances are amazing, but what was really impressive is the swift reply I received from customer service when I thought there was an issue with my delivery.
ALT. Fragrances (altfragrances.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
The fragrances are amazing, but what was really impressive is the swift reply I received from customer service when I thought there was an issue with my delivery.
I received a bottle of cologne that had a damaged top and leaked out contacted customer service and they were great about taking care of this situation they're standings are good and service was great love the smell of their colognes and they have great longevity I will definitely be purchasing again from ATL
I ordered multiple bottles of Crystal Intense. I received all except one 2 OZ bottle. I sent photos of my packing slip along with the bottles received. The rep helping me promptly sent out my missing item.
I absolutely love ALT Fragrances! Their scents smell incredible, last all day, and I get compliments everywhere I go. I've actually had people follow behind me just to ask what fragrance I'm wearing because it smells so good! The quality is amazing, especially for the price. If you're looking for long-lasting fragrances that turn heads, I can't recommend ALT Fragrances enough!
Order three item one came defected! Emailed customer service and fast response and got me squared away thanks you!! Such amazing job ALT. Ps cologne smells amazing
I placed my first order with Alt and absolutely loved the fragrance (Bella Vita)! It was inspired by a name brand which retails for far more than I'm willing to pay for perfume. It smells exactly like it. My order was well packaged and arrived on schedule. Having said that, I do wish the website allowed you to search by inspired by brands. It would make looking for alternatives much easier on their site. I will definitely order again and have told my friends already.
This was my first order with ALT. I didn't really know what to expect. I received my packages. Out of the 4 colognes I ordered, one was damaged and competely leaked out all over the box and onto some of my other colognes. I reached out to ALT, sent in pictures of the damage and they took care of the issue immediately. In top of the customer service, the products were awesome. I'm definitely a repeat customer
I ordered from ALT fragrances loved every perfume I received will say good quality and longevity will be ordering again. Customer service is definitely great quick response!!
Their customer service is far beyond. They made sure my product was received quickly and intact. The fragrances are not hype. They truly are what they're supposed to be. I love them. I definitely will be ordering for the rest of my life. Thank you.
Great Product it smells great just as it’s described! Great Prices and the customer service was easy and great to work with. Never had any problems. If shipping times could be a little faster would awesome but other than that no complaints. Just a super product and company!
Had an issue with a shipment that arrived on time but had inadvertently leaked during shipment. I contacted customer service through email and within 24 hours had a response and a new bottle already shipped out to replace original order. Thank you to the customer service team for being wonderful throughout the entire process. I will definitely be doing more business with this store in the future.
Purchased a cologne set, and occidentally my cologne coupon did not register during checkout. Customer service credited me the difference. They made it super convenient and no hassle at all. Very impressed with their top tier customer service.
Alt Fragrances is a great company with awesome products. Long lasting and the aroma attracts. One of the best things is if you ever get a product missed delivered or damaged, the replacement is sent the next day. I recommend 1000% enjoy
I had such an amazing experience with ALT Fragrances! I purchased a fragrance from their kiosk at Aventura Mall, but when I got home, I realized I had been given a different fragrance than the one I had purchased. I reached out to their customer service team, and they took care of everything almost immediately. They quickly shipped me the correct fragrance, and to my surprise, they didn't even ask me to return the incorrect bottle. The entire process was fast, easy, and completely stress-free. That level of customer care is hard to find these days. On top of that, their fragrances are fantastic. They offer an incredible value, delivering high-end quality and impressive performance at a fraction of the price of many luxury perfumes. The scents last, smell beautifully blended, and make luxury-inspired fragrances much more accessible. Between the outstanding customer service and the quality of their products, ALT Fragrances has definitely earned my trust. I'll absolutely continue shopping with them and highly recommend them to anyone looking for amazing fragrances without the luxury price tag.
I had bought a pack of 5 colognes and one of the bottles was broken so I contacted the support and explained the situation and they gave me a free replacement The other colognes I bought were also great
Products very good. I bought my son the Asteroid; he has girls constantly approaching him, asking what he's wearing!!! I love the dupe of Black Opium for myself.
Their Bacarrat clone smells like rubbing alcohol, nothing else. I bought a bottle from Amazon and one from their retail site, same alcohol smell. Thankfully it only lasts less than 30 minutes. Unless you prefer smelling like bottom shelf vodka and enjoy marketing scams, go to Ulta or Sephora and get something better. I returned my purchase properly after being told that they'd give me a refund to my card. Printed that email, put it in my shipping box to send them. Got a response email stating they gave me in store credit. The one I bought on Amazon returned and refunded no problem. This is a scam duping company, and their customer service is full of lies, empty promises and false claims. There was more than 95% liquid left when I returned it. You wont get your money back, no matter what. **** you Alt.
ALT has some of the best, long lasting fragrances that are just like the luxury fragrances they are inspired. I’ve been wearing their scents for years and have never had an issue with any of their products. My absolute favorite fragrance is their Bold Love and I just purchased the big bottle for the first time. I will forever be a customer of ALT because of their scent quality and projection
These two bottle of perfume I purchased smell absolutely amazing!! I can wait to purchase more! You will Not be disappointed in buying ALT!
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