Request A Free Cruise GuideSpecial OffersAbout UsAmerican Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®. On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit. Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop. American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.Request A Free Cruise Guide
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Is American Cruise Lines legit?
American Cruise Lines (americancruiselines.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Quality, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the incredibly friendly staff who provide attentive, welcoming service and make everyone feel truly valued throughout the trip. Guests also mention the delicious, high-quality meals and the comfortable, impeccably clean rooms that make every journey exceptionally special. Additionally, people thoroughly enjoy the engaging daily excursions and the wonderful live entertainment offered on board.
Some reviewers were not happy with the comfort of their sleeping arrangements. Individuals pointed out that the mattresses felt rather lumpy and were quite uncomfortable, suggesting they are in real need of replacement.
Auto-generated from all reviews of this business. For reference only.
From the minute you get on the boat, the staff is there making you feel welcomed. The rooms are immaculate and the food is fresh and amazing. The Maine coast is beautiful. This was our third cruise and I am so glad that they always have the wonderful ceremony honoring our veterans. Keep up the great job, looking forward to our next cruise.
Reply from American Cruise Lines2026-07-28
We're delighted to hear that you enjoyed the warm welcome from our team, the fresh and delicious dining, and the immaculate accommodations. It’s especially wonderful to know you appreciated our veteran recognition ceremony and that your third cruise with us was another memorable experience. We truly appreciate your continued support and look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
We're delighted to hear you enjoyed the beautiful ship, breathtaking scenery, and exceptional service from our team. It’s wonderful to know these elements helped make your journey memorable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
We're delighted to hear you enjoyed your cruise experience. We also appreciate your feedback and value hearing different perspectives as we continue working to create memorable journeys that appeal to travelers of all ages. We hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The care everyone took helping my Dad who is 82!!!!
Reply from American Cruise Lines2026-07-28
We're delighted to hear about the care and attention our team provided to help make your father’s journey comfortable and enjoyable. Creating a welcoming and supportive experience for all travelers is incredibly important to us, and we truly appreciate your kind words. We hope to welcome you and your family aboard again soon!
Sincerely,
American Cruise Lines
Great staff, met wonderful people and great entertainment. Only negative is wish you had a sandwich choice in dining room. Upstairs burgers and hotdogs were great but Caesar salad chicken was over cooked. Waiter Ethan is such an asset to ACL. Don’t let him go !!
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed the friendly service from our team, the wonderful people you met, and the onboard entertainment. We also appreciate your dining suggestions and feedback regarding meal options, as comments like yours help us continue enhancing the onboard experience. We’re grateful for your kind words about the service you received and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Great Service, beautiful scenery, comfortable easy access cabins, good food, entertaining excursions.
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed the exceptional service, beautiful scenery, comfortable accommodations, delicious dining, and memorable excursions. It’s wonderful to know these experiences made your journey so enjoyable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The beauty of the country and history. Your historian chuck Grear great.
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed the beautiful scenery, rich history, and engaging onboard enrichment throughout your journey. It’s wonderful to know these experiences helped make your cruise so memorable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Beautiful ship, lovely large room and always clean, good food, interesting lectures, talented entertainment (Masee) on the piano) and best of all the food servers, cabin cleaners and ALL the staff were friendly and helpful and cheerful everyday.
Because all the daily excursions and event were online each day. I don’t have a record of what we did with specific names of museums.. I thought it was OK and that I would look it up when we got home to chart in my little journal however, I was disappointed to find out once the trip ended. I could no longer log into the daily excursion events that were posted that was no longer available to me and I’m disappointed in that. I was hoping that maybe next time it would be available after the trip or we could get a printed version on the trip thank you.
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed the beautiful ship, spacious accommodations, delicious dining, engaging lectures, and talented entertainment. It’s especially wonderful to know that the friendly and cheerful service from our team helped make your journey memorable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
We're delighted to hear that your experience felt personal and welcoming. Creating a warm, family-like atmosphere is at the heart of what we do, and we’re grateful to know our team helped make your journey memorable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
the destination, passengers, and staff made all come together for a delightful experiene
Reply from American Cruise Lines2026-07-28
We're delighted to hear that the destination, fellow travelers, and service from our team all came together to create such a delightful experience. It’s wonderful to know these elements helped make your journey so memorable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
We're delighted to hear you had an excellent experience and are looking forward to welcoming you aboard again. We truly appreciate your kind words and can’t wait to be part of your next adventure!
Sincerely,
American Cruise Lines
Staff, destinations and especially the oyster farm.
Reply from American Cruise Lines2026-07-28
We're delighted to hear you had an excellent experience and are looking forward to welcoming you aboard again. We truly appreciate your kind words and can’t wait to be part of your next adventure!
Sincerely,
American Cruise Lines
Everything was perfect and you even managed to stop the rain before disembarking.
Reply from American Cruise Lines2026-07-28
We're delighted to hear that everything about your journey was perfect and that you enjoyed a memorable experience from start to finish. We’re glad the weather cooperated for your disembarkation as well! We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The ship and crew were great, the excursions were great, and the scenery was spectacular.
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed the beautiful ship, exceptional service from our team, memorable excursions, and spectacular scenery. It’s wonderful to know these experiences helped make your journey so enjoyable. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Everyone on board was friendly and helpful.They went out of their way to please you.The cruise director Juan went out of his way to make our cruise as good as possible with all the bad weather.James Linden Hogg was superb a great historian and musician.We would love to have him and his father on our next cruise to the Great Lakes August 2 2027-August 15 2027
Reply from American Cruise Lines2026-07-28
We're delighted to hear that our team helped make your cruise memorable, especially during challenging weather conditions. It’s wonderful to know you enjoyed the warm hospitality, beautiful scenery, and engaging onboard enrichment. We truly appreciate your kind words and look forward to welcoming you aboard for your Great Lakes cruise in 2027!
Sincerely,
American Cruise Lines
I would give you 5 stars except for the way our trip ended. On the night before disembarkation, we were to put our bags out and you would put them on the dock for us to pick up in the morning. Unfortunately, it rained that night and I got home with a suitcase full of wet clothes and anything else I put in there. That is not acceptable and sadly the thing that first comes to mind when you ask about the trip.
Reply from American Cruise Lines2026-07-28
We're glad to hear that you otherwise had a wonderful cruise experience and appreciate your kind words.
We sincerely apologize for the inconvenience caused by the wet luggage at disembarkation. We understand how disappointing it is for the final moments of a journey to impact an otherwise memorable experience, and we appreciate you bringing this concern to our attention so we can continue improving our processes. We hope to have the opportunity to welcome you aboard again and provide the exceptional experience you expected from start to finish.
Sincerely,
American Cruise Lines
My husband and I did the Cape Codder in June. We cannot say enough how wonderful the trip was. The staff, the amazing food and the ship was spotless. We were unable to rebook a cruise while on our trip BUT we will be cruising with ACL again!
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed your Cape Codder cruise, from the exceptional service and delicious dining to the beautiful, well-maintained ship. It’s wonderful to know your journey was such a memorable experience, and we look forward to welcoming you aboard again for your next American Cruise Lines adventure!
Sincerely,
American Cruise Lines
Staff had superb attitudes answered questions respectfully and service was excellent..
Reply from American Cruise Lines2026-07-28
We're delighted to hear that you appreciated the positive attitudes, respectful service, and dedication of our team. It’s wonderful to know their hospitality helped make your journey a memorable experience. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
American Cruise Line staff members on our ship were extremely good and made our vacation even better! Food was very good and plentiful! Excursions were good.
Reply from American Cruise Lines2026-07-24
We're delighted to hear that our team helped make your vacation even more enjoyable with their exceptional service and hospitality. It’s wonderful to know you appreciated the delicious dining, generous portions, and memorable excursions.
We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Great atmosphere, great food, great service, great everything.
Serena went above and beyond before we sailed by retrieving a cell phone we left in the hotel. 👏👏
Reply from American Cruise Lines2026-07-28
We're delighted to hear you enjoyed the welcoming atmosphere, delicious dining, and exceptional service from our team. It’s especially wonderful to know that everything got off to a great start thanks to the extra care and assistance you received before your cruise. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
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