How is the service
everything is great.
About CruiseDirect
Data updated- Website
- cruisedirect.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 206 reviews
- Replies to negative
- 33% (1/3)
Do you own CruiseDirect? Claim this profile for free and start replying to reviews.
About this business
Established in 2001, CruiseDirect is your go-to online platform for unbeatable cruise deals. We specialize in connecting you with the ideal cruise packages, making your dream vacation more affordable than ever. Our dedicated cruise finder and booking website empower you to explore a wide range of travel options and discover the perfect cruise tailored to your preferences.With our state-of-the-art booking engine, reserving your dream cruise is seamless and hassle-free. We are driven by our unwavering passion for cruise ship travel, which makes us the preferred choice for all your booking needs. Embark on an extraordinary journey today and experience the thrill of cruising the world with CruiseDirect. Why Book With Us?BOOK NOW, PAY LATER WITH Flex Pay!Spread the cost of your cruise over low monthly payments.BEST PRICE GUARANTEED!If you find a lower price online, we'll match itFREE HOLDSLock in a great price, figure out your plans, and pay later.MAKE THE WORLD GREENER!CruiseDirect and One Tree Planted have partnered to plant a tree for every cruise booking that sails with us. SEARCH
Written by the business, not verified by us.Is CruiseDirect legit?
CruiseDirect (cruisedirect.com) has a 4.9 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond, offering personalized assistance and expert advice to ensure every single question is fully and happily answered. People consistently praise the dedicated agents for their remarkable patience and professionalism, making customer interactions extremely pleasant and productive from start to finish. Consumers find the online reservation platform exceptionally straightforward and reliable, noting that browsing available options and securing cabin choices is completely hassle-free. However, some people mentioned encountering website glitches or experiencing minor frustrating delays when attempting to finalize their travel arrangements.
Auto-generated from all reviews of this business. For reference only.What people say
Residual payment schedule
Convenient to compare all the products and make a reservation.
Easy to book
Easy to find cruise line & to book
Easy to reserve
John, the Agent, was wonderful
John the Agent, who helped me book my cruise was wonderful! Answered all questions. He looked at all options and even stayed an hour after he was suppose to get off work to finalize my cruise and get me the best deal. He was great and i appreciate it.
JOSH is the best Customer service…
JOSH is the best Customer service representative!
I was always satiesfied with…
I was always satiesfied with CruiseDirect
Easy booking process
Splendid Support.
Splendid Support. I had a quick request to apply to my resent cruise booking …John was on point to make sure it was submitted and approved. Thank You Sir!
drew was just awesome
As a first time booking I felt hesitant…
As a first time booking I felt hesitant as the currency does not adjust to your country, the company has no app which is suspicious for this day and age. Regardless I see verification is possible direct from the cruise line booking reference. Hopefully a great cruise ahead, thank you cruisedirect !
Very easy to use
Price adjustment
I have a Cruise Direct cruise booked for just under a year from now, and seeing that today's price is slightly lower than my original booking price for the same cabin type, I contacted Cruise Direct through their chat. Rafael was very helpful and adjusted the price for me within minutes. Thank you so much for your excellent service!
Good Customer Support
Good Customer Support! Special thanks to Rafael for his help and advice. Really helped and solved my issue! Best Regards
Ryan VS online booking
While trying to make my cruise booking online, it was challenging, stating my phone # was incorrect and pass passenger incorrect as well. I called their number and after on hold for a couple of minutes, the call dropped 3 times. So along came Ryan to my rescue!!! I already had date and cabin chosen. He was very patience, detailed, and got me through the process. It was so pleasant to have a human on the other side of my laptop... Not to mention the better price and onboard credit I received!!! Thank you Ryan. He is an asset with excellent cutomer service. I will be back to CruiseDirect.
thank for JOHN from customer care for…
thank for JOHN from customer care for the assistant
Girlie is very helpful and making my…
Girlie is very helpful and making my payment very quickly. I am very happy with the service.
The agent was amazing!
First time booked the cruise with them…
First time booked the cruise with them was very good service Ivy explained everything and wasn’t any problem for her to call be back when I was free to talk.was very good overall.
Direct Line Cruises
Vacationstogo
CruiseHub
Booking.com
Zicasso
Allianz Partners USA
Peru For Less
FlyDealFare.com