American Standard Walk-In Tubs

From our sales rep to the installers

From our sales rep to the installers, we were pleased with the professional service.

Kolbe was the plus in our experience

Kolbe was the plus in our experience. We still have one thing to clear up and it had nothing to do with Kolbe but installation and a lost window crank. Other than that, Mother is so pleased with her tub and toilet.

Mary McGowenUnited States · 2 reviews · Experienced 2024-04-25 · Posted 2024-04-26

I called to get a quote on April 25 2024

I called to get a quote on April 25, 2024 and when they asked if they could call me back if we got disconnected, I said no, that I would call them back if we got disconnected. The woman I spoke with said she could not give me a quote or even continue the phone call if I refused to let her call me back upon disconnection, and then she hung up on me... Seriously!!!!

April HasekUnited States · 1 review · Experienced 2023-04-30 · Posted 2024-03-09

I had an American standard walk in tub…

I had an American standard walk in tub placed in my home for over 20 grand. Had all the inspections done ,including my hot water tank .It passed with flying colors. My husband and I tried the tub and it worked great for half way thru you get ice cold water each time. Then I was told to get a bigger hot water tank installed when I was upset that I can’t use my tub. It is almost a 21 thousand dollar shower chair! I’m still making payments and haven’t had a soaking bath in years now! I miss my old tub! At least I could soak in it . I’m in Cronic pain . What a waste of money! As long as they get their sale. I wish I could undo the damage that was done ,so sad 😢

Installation quick

Installation quick, good cleanup. Had slight problem after few weeks and it was attended to quickly and well done.

Royal GoodmanUnited States · 6 reviews · Experienced 2024-03-01 · Posted 2024-03-03

Just use a towel if it leaks

In September 2022, I had one of their walk in tubs installed in my home. They completed the installation, gave me instructions, then left. I could not wait to try out the new tub and all of those jets. I am 71 years old, disabled and I was excited to say the least I filled the tub and enjoyed the jets and bubbles. I was calling my veteran friends to tell them to get one. So after my bath, I drained the tub. I opened the door. Low and behold, water drained right out on my 6 month old laminate wood flooring. I could not believe my eyes. I mopped it up snd called them. They came out within a few days. I was impressed. The technician stated that there was something wrong with some hose or something under the tub and assured me that it won't happen again. To fast forward, it leaked the same way. I called them out at least another 5-6 times. Then they said they had to modify the weatherstripping on the door. It still leaked. Then the salesman called me and said that there was nothing they could do. Just put a towel down each time. I thought that was kind of strange request, but I did it. Now, I noticed that my new floor is warping and starting to come up and a stain on the baseboard. I sent a certified letter to there corporate office and told them to contact me with a few weeks. It has well been over a month to no avail. Nobody has contacted me at all. After I spend well over $20,000 and now have a warped floor, stained baseboard and very possibly mold. Caution. Caution. Caution.

No cold water

No cold water. Fixed

Love My Tub

My new tub is more than I expected. The walk in door and the spa jets are wonderful for aches and pains. When I have a rough day it is so relaxing. I look forward to my evening bath. Thank you American Standard!

Workers were polite

Workers were polite, clean and efficient.

Very Pleased with Professionalism

Contractors were professional and friendly. They worked hard and we appreciate the results.

Self Cleaning SystemWe didn't know how to operate the…

We didn't know how to operate the cleaning system and even though it is automatic it was not turning on. I called Customer Service late yesterday to get help. We never even got a phone call, but as soon as I got out of the bath, I heard this big whoosh and the cleaning system was up and running! Thank you for a wonderful product and exceptional service!

Great workmanship

Buy American Standard

Walk in shower is better than expected, totally professional crew friendly and courteous and cleaned up after completion. American Standard truly holds a high standard in their products and installation. Can't say enough about it. A excellent experience A+++

Everything was perfectly installed

Everything was perfectly installed, and my new walk in shower works great, i love it. i also had a new toilet installed and now it has a leak and i have reported it twice and after 3 weeks i am still waiting for someone to come repair it. So that part not so good.

Beautiful work

Beautiful work! Love, love my shower! Love how the store came to me, that was my very first experience, pleasant. Really made me at ease and enjoyable experience. Professionalism, informative, friendly From shopping to installer's. The installer's courtesy in cleaning, went on and beyond services, Soo appreciated it! Not to mention how confident they are in there materials and services that they offer LIFE TIME warranty! It's a win, win. Thank you so much... Blessings around your business and ALL within ☺️🙏

They were very professional

They were very professional, courteous and knowledgeable. If I had to do another bathroom, these two gentlemen would be my top pick.

Lawrence TurkUnited States · 4 reviews · Experienced 2024-01-24 · Posted 2024-01-25

Poor response

The company’s reply to my original post was “ We are very sorry to hear this has been your experience, Lawrence. Please reach out to our Customer Care Team at 855-225-2183 so they can help sort it out for you.”. I’ve been calling that number for over two weeks and get the run around. They say a contractor will call with 24 hours or that the person handling my warranty claim will call me but it never happens. This is a company that doesn’t live up to its warranty and sales claims.

DLFUnited States · 1 review · Experienced 2023-12-31 · Posted 2024-01-25

A simple warning....

I decided to wait a month before writing this review as I wanted things to get much better than they are. I purchased a walk-in tub due to my brother’s recent MS diagnosis. He needed something to be able to get in and out of the shower with ease. I also thought the advanced therapy jets for the legs would help with his circulation. I thought it would be beneficial for my elderly Mom, who is a dialysis patient. You go in thinking you are making such a huge change to make things better. My experience with this tub, it has made them worse. I am so disappointed and wish I never made this purchase, I will regret it forever. My issues start with the sales representative selling things that could not be done, which we did not find out until after the tub was installed, very convenient! We ordered a permanent showerhead to be fixed to the wall, which the sales rep assured us, could be done. When I saw that was not what we got, the installer said he has never installed a permanent showerhead in the 7-8 years he has worked at American Standard. We were told it does not come with the walk-in tub, it is handheld only, which we questioned more than once with the sales rep before we decided to purchase. The permanent showerhead was preferred due to my Mom’s issue with her arm due to her dialysis treatments and it is very difficult for her to maneuver the handheld up and down the slide pole. We also ordered to have a built-in shelf cut into the wall for us to have a place for shampoo/conditioner/soap. The installer told me that could not be done as the measurements were off. So now we have everything sitting on the back of the tub and when you shower or bathe, you must reach outside the curtain to get what you need. Their resolution to these 2 issues was a refund, which was going to be issued anyway as they did not provide what was ordered. There was no offer of a larger doorway, which we are now seeing on commercials and would have preferred. The door we have narrows at the bottom which makes it more difficult to get in and out. They did not even seem to care they have sales reps in the field selling items they cannot provide, making promises that will never be honored OR not providing all options for one to decide which is better for oneself. They got their money, that is all they care about. Almost 4 weeks in and the clear strips placed on the floor of the tub already came off. It is now a slip and fall situation waiting to happen. They did give us back-up, however, what do we have to do, change them every month, which means I now have to find where to purchase them and pay out of pocket. I do not know who came up with this walk-in concept, but their selling point should be, this tub is for relaxation purposes only. It does not make bathing easier, in fact, we find it very difficult to take a simple bath/shower to clean ourselves, which is the sole purpose of a tub/shower. We did not purchase this to just sit in water with jets and lights to unwind and relax. The area to shower is so ridiculously small, I cannot even take a shower anymore, there is no room, every turn I made I had the shower curtain sticking to me. I have to always take a bath, and I cannot even wash my long hair in this thing, I have to now wash my hair separately in a sink. Do not get me started on how difficult it is to clean this thing either. To sum up, I just want to warn everyone to really think long and hard about buying one of these as it is very expensive and you may be very disappointed with the results as we are. Now I am concerned of what else will go wrong and will it be included in the so-called lifetime warranty. I would like to end this on a positive note. The installation team was wonderful. They were the best part of this whole experience. They installed an extra safety bar due to my brother's disability and for that, I am grateful. Update: 1/31: Handheld showerhead broke on 1/28. Called on 1/29 and still waiting for someone to come out to fix this. Didn't even have the tub for a full 30 days before something happened. Isn't it funny how you are inundated with calls when they want you to purchase the tub, but then when something goes wrong, you have to beg for a prompt return call!?

installers great

installers great, product not so good

becca KristyUnited States · 1 review · Experienced 2024-01-01 · Posted 2024-01-05

Good great yes