At American Standard it all begins with our unmatched legacy of quality and innovation that has lasted for more than 150 years. It is this tradition of quality and innovation that puts us in three out of five homes in America, as well as, countless hotels, airports, and stadiums. We provide the style and performance that fit perfectly into life, wherever that may be.
Written by the business, not verified by us.American Standard Walk-In Tubs (americanstandardwalkinbaths.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-12.
The product is very good. The Installer was excellent and he did a great job installing thee products.
Thank you for taking the time to share your 5-star review, Jeff. We're glad to hear that you're happy with our services!
I sent this review 2 times before this will be the last time. I was disappointed in what we got. We both said to start off that we wanted a shower in our tub and I suppose I paid for it we didn't get it. Two weeks after it was installed we received a package with a lot of stuff in it which might have been my shower. I have no idea how to install it. Our hot water valve is on the wrong side. That is all I can think of right now but someone dropped the ball. After I paid for the shower the company does not seem to care about us.
We are very sorry to hear about your negative experience, Aleah. We will have a representative follow up with you.
They said the threshold to enter the tub will be 3". Mine is just under 10".
Thank you for your feedback, Ralph. If you have any questions or concerns to address, please reach out to our Customer Care Team at 855-225-2183.
we signed a contract on November 10 install date 10 days later. They claim the salesman messed up the order but got corrected. The lady that schedules install called cooperate and said a called her a c u n t and they cancelled my contract that was going to be 21 thousand dollars
We are very sorry to hear about your negative experience, John. We will have a representative follow up with you.
The installation went rapidly and the result was perfect
We love to hear about your wonderful experience! Welcome to the American Standard Family!
I wish the salesman would have told us if there were options for shower door. I would never have chosen to have two doors if so. Also, the salesman had talked me into not doing the shower walls all the way to the ceiling which is what I had asked for. I asked the installer though and he said it would look better to the ceiling like I had wanted and he was able to make it happen and I'm very happy he did. All in all I'm satisfied.
Thank you for taking the time to share your feedback, Jan. Welcome to the American Standard family!
My experience was incredible. A few changes on when they were arriving; but that was because the product hadn’t arrived in time. When they came, they were professional, and very good at their job. I had both bathrooms done, and even had a tub taken out. I wanted walk-in showers because I’m getting old and needed safety bars. I thank them and their staff for incredible new showers! Frank is incredible at his job and Matt did a super job on my second shower.
Thank you for taking the time to share your 5-star review, Jackie. We're glad to hear that you're happy with the product and the service our team did!
1. Tub too narrow for my longer than usual arms. I bump my elbows all the time. 2. Tub door is too narrow for my size if I don't enter and exit sideways the sharp corner of the door scratches me. My balance is not good enough to be entering and exiting sideways.
We are very sorry to hear about your negative experience, Carmen. We will have a representative follow up with you.
We like the tub! That, in spite we had to have it repaired twice for leaks when it drained....turned out minor, 3 gaskets had to be replaced; just after a few months of use. Now, a few months later, we have other issues and the service department not too prompt to get them resolved.
We are very sorry to hear about the trouble. We will have a representative follow up with you.
They were very efficient and tidy. They cleaned everything up when they were done. They worked in a timely manner and finished as told they would.
Thank you for taking the time to share your 5-star review, Joe. We're glad to hear that you're happy with our services!
Do not believe any of the good reviews they have posted. It has been 9 months, I have an unfinished shower and un useable shower.
We're so sorry to hear this, Kirk! We'd like to look into this for you. Please call our Customer Care Team at 855-225-2183 (select #2) so that we can help!
Great salesman. Explained everything thoroughly of exactly what we needed. Very good cost and install by the men who did it. Well worth the price and materials, versus what I could have purchased and repaired or installed myself. Plus, the installer does not use your typical green board water proof sheet rock. He uses actual particle board, (plywood substitute), so there's no need to find wall studs if you needed to put extra safety wall handles. Whatever you order, is exactly what you wanted and/or needed. The greatest thing, however, is if you had to sell your home....the lifetime warranty is transferable to the new owner. That's a great plus. Thanks, you guys!
We love to hear about your wonderful experience, Phil. Welcome to the American Standard Family!
I ordered the walk in shower. I called to cancel it today because I lost my job and was treated as if was a criminal. They accused me of having it already installed. It wasn't even scheduled to be installed until November 3rd 2023. What a crock. Wendy at The finance Dept was so rude to me. If I was not a Christian lady I would of given her my mind. I was so upset from losing my job already. Then dealing with her Was not pleasant either. Do not deal with these people. If you are elderly. They will lie on you. They did me.
We are terribly sorry to hear about your experience, Thelia. We'd like to help. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can look into this!
We purchased a Liberation Walk-in tub and had it installed on May 5 2023. When the tub is used it puts off a Methane (sewer) smell from our other sinks in the house. The handle on the door is loose. The lever to open or close the door has to be held to open the drain cock or to close the drain cock. The handle should stay in place by itself. The in-line heater is not working. The control panel's screws are loose. We had a plumber come out to inspect the problem with the smell. He said there should have been a vent installed for the tub. Also he said the drain violated Ohio plumbing codes. The plumber said the tub would have to be pulled out in order to install the vent and the proper drain. We do not feel good about pulling the tub out, in fear of compromising the integrity of the tub. We decided that we just want American Standard to come and get the tub and give us a full refund. We paid almost $22000 for the tub and feel the quality is just not there. American Standard has stated that if there is a problem with a homeowners plumbing the project is stopped. The installer is to inform the customers of the problem and how much to rectify the problem. That was not done in our case. Also two technicians came out and did virtually nothing to correct the problems.
We are really sorry to hear this, Dennis. Please call our Customer Care Team at 855-225-2183 (select #2) so that we can help rectify the problems!
We are happy with the tub, the installation could have been a little cleaner. The caulking was a little rough and reinstalling the door molding wasn't as clean and I had hoped.
Thank you for taking the time to share your experience. We appreciate your feedback!
We are glad to hear about your positive experience, Shirley. We appreciate your feedback!
Don't believe what they advertise as far as discount go, such as Medicare. It's just a tool to get a foot in the door. There was no mention of any kind discount, especially, medicare. I ended up paying $22000. So far I have no complaint about the installation or product reliability. I had thought the price should have been in the area $15000.
Thank you for taking the time to share your experience, Donald. We appreciate your feedback!
Thank you for sharing this 5-star review, Patricia. Welcome to the American Standard family!
Thank you for your positive review. We are glad to hear about your nice experience!
I answered this once -- shouldn't need to again. We were very happy with the service and the product. The safety shower is a blessing for my husband who has Parkinson's disease and is almost 90 years old.
We're so proud to hear this, Patricia! Thank you for sharing your feedback.
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