No matter what you need or when you need it, we're here for you as your local propane supplier. You can rely on AmeriGas to keep your home or business powered up without interruptions or complications. Switching providers is easy when you have a partner that works for you.
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Is AmeriGas Propane legit?
AmeriGas Propane (amerigas.com) has a 1.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 99% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall, pointing out major problems across multiple areas of the business. Customers frequently struggled to reach helpful support, often dealing with extremely long phone wait times and unhelpful overseas call centers that could not solve basic issues. Deliveries were consistently delayed or missed entirely, leaving many homes without proper gas supplies when they needed heating the most.
Some reviewers were not happy with the extremely high propane prices per gallon and unexpected extra costs added to their bills. People also shared that they faced massive, unreasonable fees when trying to close their accounts or return rented tanks to the company.
Auto-generated from all reviews of this business. For reference only.
What people say
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G KUnited States · 1 review · Experienced 2026-06-01 ·
★★★★★
I called 7 times yesterday
I called 7 times yesterday, I was traveling, so I could not be on hold indefinitely. After being on hold for 61 minutes, they did come on, I was just boarding the plane (Murphey's law at work) and could not hear the rep very well, I did make out that the tank pick-up fee was $419. I told her to stop my service and I think she told me to contact someone else. Today, I'm shopping around and see that AmeriGas is $1.30/gal higher compared to other propane companies. I could not find any place online on how to terminate my service or the price on tank pick-up fee.
Lawanda WalkerUnited States · 2 reviews · Experienced 2026-05-05 ·
★★★★★
We have called these people at…
We have called these people at America’s for weeks now and they will not come to pick up their tank. No one knows anything and told me that they don’t know when they are coming out. We do not have a balance and they still don’t want to come get it.
BWilliamsUnited States · 6 reviews · Experienced 2025-11-02 ·
★★★★★
My Dad was a customer
My Dad was a customer & continued to have issues with being billed with NO delivery. The last "delivery" was for over $400. THE TANK WAS ALREADY FULL. He does not cook with his stove & uses very little hot water. So he switched companies. I called them & told them to come get their tank. It took them months & when they finally came, no receipt was left. They have since sent the last bill to collections & have not credited the full tank of fuel they took back!
StephenUnited States · 1 review · Experienced 2026-05-20 ·
★★★★★
1hr+ wait times with multi-transfers
Trying to get tank collected. 3.5hr hold time & counting. No one seems to be able to help.
T
TonyaUnited States · 2 reviews · Experienced 2026-05-18 ·
★★★★★
Do not do business with Amerigas
I have been an AmeriGas customer since 2006 and to say that anything they offer is customer “service” is an absolute joke. This is the worst company I have ever dealt with. The only reason I stuck with them for so long is because no other service was available to me in my area. Their per gallon amount is almost $2.50 higher than the company I just signed up with, and this is the rate for a customer who has been with them for literal decades. And to top it all off they’re charging a removal fee of $420. $121 of that fee is a “dispatch fee.” So ridiculous. If dispatching a truck to one of your regular customers actually costs your company $121, you need to fire your dispatchers! And $299 to pick up a tank that you own, that has already been disconnected…?? There is nothing positive I can say about Amerigas. If you are thinking of signing up with them, don’t. In addition to this, throughout the years, every single transaction/contact I've had with them in the 20 years I dealt with them has been fraught with issues. Too many issues to mention. Just a constant frustration. As I said, before you sign up with this company, think about it long and hard. If you're forced to deal with them as I was, be ready to be annoyed and taken advantage of.
Cristiane BrasilUnited States · 2 reviews · Experienced 2026-05-11 ·
★★★★★
incompetent company
I I bought my new home in 2019, and it has a jacuzzi with a gas heater. Now I’m trying to get the jacuzzi ready for next winter. I called Amerigas to have the tank filled, but they told me I needed to swap it first. I scheduled an appointment, but the company didn’t show up or call to explain. When I called them, I was told I needed a survey before they could plan the service. I have now scheduled the survey three times, but no one has shown up, and I always have to call to reschedule. I have already lost four workdays, and the service still isn’t done. Is Amerigas actually able to provide this service?
nancy aspUnited States · 1 review · Experienced 2026-05-05 ·
★★★★★
Worst company ever no customer service…
Worst company ever no customer service called for 3 months to have tank picked up because they keep charge extra fees know they want to charge me $419 to pick up there tank never been charged to pick up tank this company has fees for everything they wanted to charge me 200 to fix there tank I rent from them .wouldn’t recommend them to worst enemy
Bennie WarshawUnited States · 1 review · Experienced 2026-05-08 ·
★★★★★
Completely screwed by AmeriGas
We just got completely screwed on a propane delivery in Bloomingdale, GA from AMERIGAS
Amerigas charged us $4.55 per gallon for propane in Bloomingdale to the tune of $574 for just 126 gallons.
The current going rate in the Savannah area is around $3.15/gallon with the cost of diesel; $2.95 per gallon.
They overcharged us by roughly $170 on one tank.
It took them 2 weeks to show up, and they wanted to charge for a leak inspection. You can't inspect if the tank is 25% full. Ridiculous price!
Complete rip-off. Stay away from Amerigas in Bloomingdale. They will take advantage of you.
Jenn ZUnited States · 1 review · Experienced 2026-05-06 ·
★★★★★
IMPOSSIBLE to speak to someone
In February I emailed Amerigas. Never heard back. Last Friday I called and waited 35 minutes to speak with a representative and ended up hanging up. Today I waited 45 minutes and ended up hanging up. I then logged into my account to do a chat and to no avail, waited 32 minutes while Amelia (chat bot) was "connecting me to an agent..." - to which I was never connected to. It is horrendous the "service" they do not provide. As soon as I get my issue resolved I will have them come and pick up their tank for a gazillion dollars and then take my business elsewhere. Should be ashamed of themselves!
Buzzy ManningUnited States · 2 reviews · Experienced 2026-05-06 ·
★★★★★
Horrible Service...in EVERYWAY
Horrible Service...in EVERYWAY! VERY EXPENSIVE, much more than local.... Plus even after 32 years with them (Auto Deliver, AUTO PAY) I ran out during the Cold Feb 2026 Snow and they told me they couldnt deliver for 10 days. I had paid my rental in Nov 30, 2025. I thought I was still good without the need of gas... but THEY LET ME DOWN! I live alone and am a senior... with now family in OK and this is how Amerigas treated a 32 year customer. NOW, they have sent me a Late Charge on a Tank Removal charge I was never informed of!!!! $389.14.
Also... there is no Customer SERVICE.... wait an hour or longer... maybe you will chat with something.... NO REAL CUSTOMER SUPPORT at alll
howard lichtensteinUnited States · 1 review · Experienced 2026-05-05 ·
★★★★★
This is a world class horrible company
This is a world class horrible company for customer service.
Your house could blow up way before they answer a telephone.
They never return phone calls; all they do is frustrate you with telephone wait times of close to an hour only to tell you it’s another department and their lines are busy.
Don’t do business with them!
C
Clinton DixUnited States · 7 reviews · Experienced 2026-01-01 ·
★★★★★
Run around to a 94 year old widow
They have been giving my 94 year old mother the run around for months. She needed a new tank and then have it filled. Took months. They would schedule but then not show up. We were told she had a credit balance but then added a bunch of fees for service they didn't do and now claim the account is past due. Their "customer service advocates" only advocate for the company. They are not authorized to adjust anything, then when they say they are transferring you to someone who can it goes to the phone tree. They have not responded to my complaint. Apparently the CEO is a turnaround specialist, but so far nothing seems to have turned around.
Basically it is a useless company.
J
John ShepherdUnited States · 6 reviews · Experienced 2026-04-30 ·
★★★★★
Billing me for a tank I'm not renting from them
15 years ago I purchased a propane tank I had been renting from Amerigas. Then, a few year later, they started billing me again. I called and proved that I had purchased the tank and they removed the bill. But then started billing me again and now refuse to remove the bill. And their customer service is almost impossible to talk to. I'll never use this company again.
John LooperUnited States · 1 review · Experienced 2026-04-27 ·
★★★★★
Excessive fees and terrible Customer Service
I had to pay a fee for Amerigas to deliver my tank about 2.5 years ago. I have sold the home and need the tank to be removed. Now they want to charge me $299 to remove the tank and another $149.99 for early termination of the "3 year contract". I HAVE SOLD THE HOUSE!!! I no longer need their service. And they are going to take their sweet time completing the removal request. "It may take up to 2 weeks". Not sure what is going to happen when the new owners bring in a new tan and the Amerigas tank is in the way. Not to mention that every time I have tried to call and get customer service, I have to wait FOREVER for them to answer. Waiting over 40 minutes for a person to answer is just typical for them. They promised me that they would install a remote tank monitor when they installed it and never did. Their website also sucks. I called in over 6 times trying the get them to fix the website because after over 4 refills, the site still showed that I never completed the original tank fill after having the tank delivered. Terrible!!
D
David KUnited States · 3 reviews · Experienced 2026-04-27 ·
★★★★★
Amerigas is the WORST!
Amerigas is the WORST propane company I have ever dealt with. The service is terrible, their propane tank rental fees are outrageous, their customer service is the poorest I’ve ever seen. Be prepared to wait on hold for 30 minutes minimum. If Amerigas was the last propane company in my area, I would swap my whole house over to electric so I wouldn’t have to deal with them. I’m closing my account and now they’re charging me $453 to pickup the propane tank. There was 10% propane left in the tank that I’m not getting credit for. This company sucks. Find another propane company….anyone is better than Amerigas!
David BrownUnited States · 2 reviews · Experienced 2026-04-22 ·
★★★★★
If I could give fewer stars I would
If I could give fewer stars I would. I’m trying to get an old tank removed from my yard but the only way to talk to an actual human is to pretend like you’re a new customer. Then they transfer you and put you on hold forever. Too bad there’s nobody to answer the phones. I just want this tank gone, not a runaround.
N
NicUnited States · 1 review · Experienced 2026-04-01 ·
★★★★★
Amaragas is a shady company avoid at all cost!
Amaragas is a shady company! I would not ever use them again. They price gouge there customers, have tons of hidden fees to include if uou cancel your account they will charge you over 420$ to come take there tank away! So you will be screwed ether way. And there Customer service is non existent.
G
Grace ThomasUnited States · 10 reviews · Experienced 2026-04-02 ·
★★★★★
I had to wait 2 hours on the phone for…
I had to wait 2 hours on the phone for someone to pick up. The message just kept saying wait times are high.
D
David KUnited States · 3 reviews · Experienced 2026-04-08 ·
★★★★★
Amerigas is the WORST!
Amerigas is the WORST company I have ever dealt with. The tank rental fees are absurd, their deliveries are not reliable and the office staff are morons. I installed mini splits in my house to move away from propane use because these people are so bad. If you need propane, definitely find a different company. Amerigas is the worst of the worst.
E
Eric L.United States · 3 reviews · Experienced 2026-04-06 ·
★★★★★
You can never speak with a customer…
You can never speak with a customer service rep. The monitoring system they charge you to place on your tank does not read properly. I switched out service and had installation the next day. Amerigas will not respond to any of my emails to pick up their tank. DO NOT DO BUSINESS WITH THIS COMPANY.
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