ANYCUBIC

terrible company

terrible company, worst customer service ever. do not buy anything from this company not even filament unless its from amazon stay far away from this company

Purchased an new S1 Kobra combo

Purchased a brand-new S1 Kobra Combo. It worked great....for about 500 hours. Then, without warning, it turned into a $1,000 paperweight. I contacted support, which was about as pleasant as passing a kidney stone through a coffee stirrer. They confidently diagnosed “this part,” then sent it by what I can only assume was a rowboat drifting across the Pacific. Weeks later, the part finally arrived. I installed it, powered the printer on, and was greeted with a brand-new error. Back to support. Another miserable conversation. Another confidently diagnosed part. Another slow boat. Another installation. Another error. Repeat that process for six straight months. Every time, I asked the same completely unreasonable question: “Can you just send me a refurbished working printer instead of rebuilding this one part by part like the Ship of Theseus?” Apparently not. After six months of paying for a printer I could not use, I finally asked for a supervisor. That was when they suddenly became very efficient. I was immediately informed that my printer was now out of warranty. Of course it was. They spent the entire warranty period mailing me random parts while my printer sat dead. This company did not repair my printer. They ran out the clock. I will never buy another product from these crooks. Buy an Anycubic only if you enjoy troubleshooting, international shipping delays, scripted support responses, and being told your warranty expired while waiting for them to fix the problem. Updated 7/27/26: They offered me a discount on a new printer (since they delayed me 6 months) $20.00 LOL

I normally don't write negative…

I normally don't write negative reviews, but after this experience I feel it's only fair to share it so that others can make their own informed decision. One of the reasons I chose Anycubic was the attractive price. Compared to many competitors, their printers are significantly cheaper, and I believe that's a perfectly valid selling point. Unfortunately, my own experience with the Kobra S1 Max Combo was extremely disappointing. From the very beginning, I experienced constant print failures. Filament repeatedly broke inside the system, nozzle clogs occurred regularly, and many prints stopped unexpectedly. Despite following the recommended troubleshooting steps and investing a considerable amount of time trying to resolve the issues, I was never able to get the printer to operate reliably. What frustrated me even more was the support process. Rather than offering a replacement for what I considered to be a defective new product, I was repeatedly asked to disassemble the printer myself and install replacement parts. Personally, I don't think this is an appropriate expectation for a consumer who has just purchased a brand-new machine. I also found the return process disappointing. The website advertises a 14-day return policy, but when I requested to return the printer, I was informed that I would be responsible for the return shipping costs. Since I believed the printer was not functioning as expected and did not want to carry out repairs on a new device myself, I did not consider this an acceptable solution. Fortunately, I had paid through PayPal and opened a buyer protection case. Shortly afterward, Anycubic agreed to accept the return. However, I was also asked to close the PayPal case before receiving my refund. I chose not to do so, as I preferred to wait until the refund had actually been credited to my account. From my perspective, that was simply the safest approach. For me, the printer itself was only part of the disappointment. Manufacturing defects can occur with any company. What ultimately shapes the customer experience is how such situations are handled. In my case, I was not satisfied with the overall process. The biggest lesson I learned is that I will spend much less time watching sponsored YouTube reviews and much more time reading independent discussions in user forums and communities before buying expensive hardware. After my own experience, I came across numerous reports from other users describing problems that were similar to mine. Had I read those beforehand, I probably would have made a different purchasing decision. This review reflects only my personal experience. Other customers may have had a completely different one. I simply hope that sharing mine encourages potential buyers to do thorough research before making their own decision.

Had an issue with an error code popping…

Had an issue with an error code popping up on my material dryer. Spoke back and forth with support, performed the requested trouble shooting, supplied the videos, and answered their questions. It was painless. The issue was discovered and parts are being shipped to get my dryer back to 100%. Truly appreciate the care, reply times, and the solution. Thanks all!

Good support for self service options, with excellent tech support when needed

I own three different Anycubic model FDM printers, from an early Kobra Go, through a current Kobra S1 combo. My experiences over the years has been very satisfactory. The products are well designed and good values. Maintaining the equipment is greatly enhanced by the information in the wiki, QR codes that are generated when a problem is detected, and the very accommodating and response customer support. Although I am a US customer, using the China based support factory team is nonetheless easy using the online support ticket platform. I have had twice needed factory support, and both incidents where addressed completely and fully resolved, including solving a problem with my ACE PRO. In this case, the stepper motor was defective - I was able to use the wiki (along with some additional searches) to troubleshoot the issue, identify the problem, and R&R the motor. Customer support politely and promptly responded to my inquiry and shipped a replacement part. The only caveat is that due to the vast distance and time zone differences, sometime responses took a day to get. This latency is expected and reasonable. The part was directly shipped from CN to the US, but I was pleasantly surprised that transit was only about a week for the part.

I contacted Anycubic Support after my…

I contacted Anycubic Support after my Ace Pro stopped working. Product was out of warranty, but they sent me a purchase link for a new motherboard through Amazon at a very reasonable price. Arrived just a week later and was simple to install following the instructions they sent me. Customer service was very good and very fast responses.

Anycubic has an awesome support team.

I have contacted Anycubic support on two occasions. Both times I received a very quick and timely response. The team is always polite and very helpful. The support team is very knowledgeable about their product. It was great working with Teresa. She answered my multiple questions and made sure that my issue was resolved.

anycubic has extremely fast and…

anycubic has extremely fast and thorough customer support any time i have had a problem they have had a solution for me

Quick Response!

I wrote in with a problem that I had with piece that had been installed incorrectly. They immediately offered to send out a replacement at no charge. I had an issue earlier in the year with a jammed nozzle, and again, a replacement was sent out right away. They are always friendly and thorough, and it makes me feel confident to continue to buy their products, knowing that they have a great customer service department!

Great support experience

Great support experience! My Kobra S1 had filament feed problems after the warranty period expired. Support was very responsive and sent me new parts at no charge to resolve my issue.

Please show back ordered before ordering.

I love everything I have gotten from Anycubic. The only problem I have is they don't show when they are out of stock when you are ordering and then you are waiting forever for your order. I ordered four rolls of filament and if it would of said I would of ordered a different colour.

What can I say about Anycubic ?

What can I say about Anycubic ? Well, let me see... First things first, that´s my second Anycubic printer. I had a Kobra 3 V1 (the most problematic one) and now I own a Kobra X Combo. For the Kobra 3, I indeed had some problems, as all people may know, but NEVER, I do insist and repeat, NEVER Anycubic failed to give me a full solution to all problems I had. They NEVER gave up on me while I needed, and always provided me solutions above my expectations ! For the Kobra X... Well, it´s a new-on-the-market machine, I did have some problems with it and... AGAIN, they NEVER gave up on me while I needed, and always provided me solutions above my expectations ! Obi and the rest of the support team may be tired of me giving suggestions and solving doubts off, but their excellence in Customer Service makes me wish they grow even more and more ! Thanks Obi, Customer Service Team, and all other people involved in Anycubic, may God bless you !

Had a few teething issues with my Cobra…

Had a few teething issues with my Cobra X. the team at ANYCUBIC answered my queries and gave solutions. Made the experiance easy. Great team,great printer

My printhead got totally clogged after…

My printhead got totally clogged after printing tpu. I tried a lot of things all day long but could not fix it, and i am not able to take the printhead fully apart due to bad eyes and reumatic hands. Anycubic now sends me a new printhead so i can print again hopefully soon. Thank you Anycubic for helping me out!

Great customer support does exist.

Once I was able to contact customer service, my request for a replacement cable was quickly approved. Thank you Support Team.

Two issues resolved

I had two issues. First was with a missing item from an order and second was a problem with a clogged hot-end. Both times the support answered quickly and very kindly. They offered replacements that arrived very fast.

Fast simple and Good

I bought a kobra 3 V2 combo with ACE…

I bought a kobra 3 V2 combo with ACE and had problems with filament feeding. The printer always says filament blogging but no filament was in the hotend. I got new feed detectors from support, very fast responses from support, quick delicery! Now everything is working! Perfect support from anycubic!

It is a very good company when it’s…

It is a very good company when it’s about support but the quality of their products are very cheap

Great experience!