ANYCUBIC (anycubic3d.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Took my money nearly 2 weeks ago. No order updates no shipping updates and no delivery. They refuse to put a number online to contact them and all you can do is email which it's hit and miss if they bother to get back to you. I will be going through my bank to refund this order since these lot are a joke.
UPDATE: The situation was finally resolved with Anycubic and I used my full refund to purchase a new printer from them which worked perfectly. In addition, they told me to keep the broken printer as a source of spare parts should I need them. I'm glad this was finally put to rest. This is a review of a "refurbished" Kobra 3 Max I received from them (I have 5 of their new printers which have been perfect). I ordered a "refurbished" printer from them on April 2nd and what arrived was not refurbished and had missing parts and broken parts. As of June 13th, after coutless emails, videos, and photographs, it is still sitting repacked in a box either waiting for a return shipping label to send it back to them (which they refuse to send me), or the parts they promised to try and get it working (which haven't arrived). I had to report the transaction to my bank's fraud department (along with the photgraphs and videos) to have a refund under consumer protection laws. Now they want to automatically close the ticket, and asked me to write a review.
Anycubic tech support quickly diagnosed the problem (power supply) and sent a new one. It did take a week due to the global shipping but once it arrived and I installed it, everything is working great.
Had an issues with the filament sensor and as always they was very helpful with how to resolve it but unfortunately part was needed and provided direct link to part and ordered. Customer service are always a great pleasure to help with my problems.
I purchased a printer for my husband for Christmas. It was shipped but never arrived because Fed Ex Lost it. Anycubic has zero support. It took weeks to get ahold of them and they will not refund the lost printer. I purchased shipping protection as well and they're third party, Seel.com will not honor it as well. Anycubic stole hundreds of dollars from me.
Ordered a complete hotend unit and build plate only recieved a fan cover and build plate sent photos to be told have I tryed plugging it in to see if it works I don't no how I'd connect a fan cover to a printer when I don't have the mechanical unit that it's supposed to be attached to sent additional photos of what's been sent and asked to get a complete unit and there asking the same question have U tryed to connect it and see if it works this company is a complete joke !!!!
Extruder motor on my Kobra 3 Max inexplicably stopped going forward but still worked in reverse. 1 quick video and customer service sent me out a new extruder motor right away.
Outstanding, top tier customer support. Got my issue resolved promptly and kindly.
I had some major issues with my Anycubic S1 and the ACE Pro. Customer service guided me through the problems very competently, so I was able to fix everything. The replacement parts are currently being shipped to me. Thanks again for that.
I had an issue with my Kobra S1 printer and provided them with the specifics of the problem and what I had already done to troubleshoot, as well as providing a short video clip demonstrating the problem and they immediately provided me with a replacement part. The hardest part was the few days wait for the part to arrive. But that was just me being anxious to start printing again. I give them 5 stars for excellent attention, response and service!
Best service ever! Got clogged printhead, they send a new one, no further questions asked. Only the postal time was a bit long.
Great customer service. they are quick to jump on any issues and resolve them. i would recommend them to anyone.
Upon buying my machine, I understood it to be a higher end entry-level product. The machine itself worked flawlessly the first 1000+ hours. As it began to have issues, technical service has ALWAYS been right there to help diagnose and provide instructional videos. I’ve had to replace parts on both the ACE unit & printer, but ANYCUBIC has ALWAYS stood behind their product with replacement of demaaged parts!
Since May 2026, I have completed numerous prints involving multiple color changes on the Kobra X. When an issue with filament changes arose in late May, I contacted Anycubic customer service for assistance and received a very prompt response. The necessary replacement part was shipped within two business days, effectively resolving the issue. I would like to thank the Anycubic support team for their professional assistance and the very quick handling of the problem. I can also unreservedly recommend the Kobra X.
I ordered a excruder and I received an heat sink This is the first bad experience I’ve had
Worst delivery experienced . Over a month filament ordered were not delivered
Delivery was bad in the, it was way later then expected. I was told was due to problems with import to they're wearhouse. Printer has a lil hiccups now and then. But support was A++ fast response (extremely fast, problem resolved in 24H) no difficulty's (I did send pictures of premature broken heating unit) and easy fealing conversations, with a friendly reminder and link to how parts should correctly be replaced. 2/5! delivery 4/5 quality 9/5 after sales service so far total of 5/5 👋
It is great dealing with a company that takes pride in there products and there support is out of this world always get back to let you after your inquiry. Cheers Dave
I had an issue with my Kobra S1 and support was quick to respond and help fix the situation.
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